ifollow 2019/20

[stevefloyd]

It just pissed me off that every other club had an ifollow stream except us

 

[City Boy]

I received an email from iFollow this morning. I have a season pass. It doesn't look promising for any compensation as he completely ignored my question.

---------------------------------------------------------

Thank you for contacting iFollow support.

Please accept our sincerest apologies for the problems you had with the live streaming during the last game.

We are now aware of the issue and it has been investigated. Please note that preventative measures and fixes have been implemented to stop this from happening again.

If you do have any issues like this in the future please contact us via the live chat option on the clubs website and we will endeavour to resolve this as soon as possible.

Kind regards,
Tolu - iFollow Support

On Sat, Aug 3, 2019 at 2:21 PM, ** <**@hotmail.co.uk> wrote via Mail:
Hello,
I have no video for the game today.
How will I be compensated as I have a season pass?
Kind regards,
**

 

[tskezz]

I received an email from iFollow this morning. I have a season pass. It doesn't look promising for any compensation as he completely ignored my question.

---------------------------------------------------------

Thank you for contacting iFollow support.

Please accept our sincerest apologies for the problems you had with the live streaming during the last game.

We are now aware of the issue and it has been investigated. Please note that preventative measures and fixes have been implemented to stop this from happening again.

If you do have any issues like this in the future please contact us via the live chat option on the clubs website and we will endeavour to resolve this as soon as possible.

Kind regards,
Tolu - iFollow Support

On Sat, Aug 3, 2019 at 2:21 PM, ** <**@hotmail.co.uk> wrote via Mail:
Hello,
I have no video for the game today.
How will I be compensated as I have a season pass?
Kind regards,
**

Absolutely nothing from them in that email haha

 

[Corrado]

I’ve had this reply...

Thank you for your patience whilst we reviewed your request for a refund.

Please allow 3-5 days for the funds to be returned.

Once again we would like to apologize for the inconvenience this caused and thank you for your patience and understanding.

Kind regards

Evermick

 

[covcity4life]

so we have to request a refund? they wont just sort it for season passes?

 

[Corrado]

Yep have to request it apparently

 

[higgs]

Dumb question but how do you get to watch the 3 o clock games was looking into joining i follow but it says the Saturday games 3 p.m. kick off aren't streamed only available abroad?

Sent from my SM-G930F using Tapatalk

 

[superskyblue]

Dumb question but how do you get to watch the 3 o clock games was looking into joining i follow but it says the Saturday games 3 p.m. kick off aren't streamed only available abroad?

Sent from my SM-G930F using Tapatalk

By using a VPN which makes it look like your IP address is abroad. So therefore the option to watch online becomes available. Look at Windscribe as a decent option that is reliable and free.

 

[higgs]

By using a VPN which makes it look like your IP address is abroad. So therefore the option to watch online becomes available. Look at Windscribe as a decent option that is reliable and free.

Cheers mate thanks for that

Sent from my SM-G930F using Tapatalk

 

[chiefdave]

Separately, we are aware of an issue with the iFollow service on Saturday afternoon for overseas supporters. This is an EFL service and a technical cabling issue with the EFL outside of Coventry City’s control, and not at St Andrew's, and we will be working with them to make sure that this is addressed for our next fixture.

Sounds like its to do with St Andrews not being setup for ifollow and nobody realising until the day of the game.

 

[skyblueelephant76]

Sounds like its to do with St Andrews not being setup for ifollow and nobody realising until the day of the game.

Club have said it was a technical issue with the EFL and not St Andrews

NEWS: Coventry City thanks fans following first game at St Andrew's

 

[chiefdave]

Club have said it was a technical issue with the EFL and not St Andrews

NEWS: Coventry City thanks fans following first game at St Andrew's

Exactly, the EFL don't have the setup in place to broadcast ifollow from St Andrews as Birmingham don't use it.

 

[Sick Boy]

Sounds like its to do with St Andrews not being setup for ifollow and nobody realising until the day of the game.

Birmingham don’t use ifollow do they?

 

[superskyblue]

Sounds like its to do with St Andrews not being setup for ifollow and nobody realising until the day of the game.

Ha that is utterly shambolic!

 

[larry_david]

Still no full match on their either despite the live chat bot saying there would be

 

[Sick Boy]

Still no full match on their either despite the live chat bot saying there would be

The live chat people are beyond a joke and aren’t interested, probably the worst customer service I’ve ever experienced.

 

[shmmeee]

Exactly, the EFL don't have the setup in place to broadcast ifollow from St Andrews as Birmingham don't use it.

So what happens when another team plays them? Do subscribers just not get that game? Where do the Sky highlights come from?

 

[CanadianCCFC]

So what happens when another team plays them? Do subscribers just not get that game? Where do the Sky highlights come from?

Away fans would still get the game. Charlton and Sunderland don’t use iFollow but our away games against them last season were on iFollow.

 

[larry_david]

I've given up on the full match package being shown from last week

 

[andrew.roberts]

I just got notice of a £ 2.83 refund as compensation for last Saturday's game and an apology

Sent from my Moto G (5) Plus using Tapatalk

 

[CanadianCCFC]

I just got notice of a £ 2.83 refund as compensation for last Saturday's game and an apology

Sent from my Moto G (5) Plus using Tapatalk

Did you have to ask for it?

 

[richnrg]

Did you have to ask for it?

for his Moto G (5) Plus?

 

[andrew.roberts]

Did you have to ask for it?

Yes, I sent them a second email requesting a refund. The first one was just a complaint telling them that I expected a refund to which they replied how sorry they were but with no mention of compensation. Hope that helps

Sent from my Moto G (5) Plus using Tapatalk

 

[shmmeee]

Away fans would still get the game. Charlton and Sunderland don’t use iFollow but our away games against them last season were on iFollow.

Would suggest that every stadium has the capacity then. Unless they bus the cameraman in each time, in which case we can do that.

Don’t see any way we won’t get it for the rest of the season. Unless Joys let off an EMP to make us go.

 

[Nick]

I am more interested to know if they will show the Bolton match.

 

[coop]

I am more interested to know if they will show the Bolton match.

Yes and me got all ready to watch it last week in Spain fuck all still here so fingers crossed for tomorrow.

 

[edgy]

Is it possible to pay for a single match pass and watch tomorrows game in the UK using a VPN?

 

[Corrado]

The match is showing as available to purchase for tomorrow

 

[robbiekeane]

Bit of an odd question - I have to leave for an hour shortly after the first half starts. Can I start the stream, pause it, and pick up where I left off?

Doubt it but wondered if anyone had tried it

 

[Sick Boy]

so we have to request a refund? they wont just sort it for season passes?

They’ve refunded me but I’ve been on at them quite a lot so I think they just wanted to keep me quiet - I hadn’t even asked for one

 

[kg82]

Yeah, I’ve e-mailed 3 times. Had 2 replies - first was the generic “sorry” one, the 2nd one was saying they’ll review and let me know. That was 5-6 days ago.

 

[Liquid Gold]

Bit of an odd question - I have to leave for an hour shortly after the first half starts. Can I start the stream, pause it, and pick up where I left off?

Doubt it but wondered if anyone had tried it

I don’t see why not. You can pause the stream just don’t know if it will kick you out if you left it for an hour.

 

[coop]

Is it possible to pay for a single match pass and watch tomorrows game in the UK using a VPN?

You don't need to use a VPN in England for away games.

 

[AFCCOVENTRY]

You don't need to use a VPN in England for away games.

But it’s a Saturday 3pm game so it’s blocked in the UK?

 

[shmmeee]

You don't need to use a VPN in England for away games.

Yes you do. Otherwise everyone would just use the away teams iFollow.