They promised to get back to me yesterday but got back to me this morning with the following. Even though they put a name on the bottom pretty sure it is a standard reply:
"Good Morning,
As promised I've checked your parcel this morning and frustratingly, I can see that this hasn't moved any further on from yesterday.
I'm going to escalate this now with the courier's manager to investigate what is happening with your parcel.
Hopefully that will get things moving & you will receive an ETA for delivery today. I will, however, continue to keep an eye on this until I can see that this is on its way to you.
I'll contact you again tomorrow morning with the latest update on your parcel. I'm sorry for this delay, you can reply to this email if you have any questions & I'll be happy to help.
Kind Regards,"