Weird, because I've had this. Would rather they did cancel as "as soon as possible" could be another week. I have no faith in them whatsoever. Shit service:
Thanks for getting in touch.
We're aware of an issue affecting a batch of orders placed this morning. Due to a technical issue, these orders are currently sitting in a pending state, which has prevented order confirmation emails from being sent.
Please rest assured that our team is actively investigating the issue and working to resolve it as quickly as possible. Once this has been fixed, your order will continue to be processed as normal.
In the meantime, please do not contact your bank to cancel the payment or place a new order, as this may cause further delays or result in duplicate orders. We expect this issue to be resolved as soon as possible and will ensure your existing order is processed.
We sincerely apologise for the inconvenience and appreciate your patience while we work to get this resolved.