Donato's Truncheon
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Sounds very plausible. Ticketmaster look after huge numbers of big events, and if their software was that bad, there would be constant meltdown. More likely duff configuration for this event.I worked with the Ticketmaster system and the backend the club would be using for years and I can pretty much guarantee the sort of problems we're seeing aren't down to Ticketmaster, they're down to what is being entered on the clubs side.
They've made this needlessly complicated and in the process managed to confuse themselves and enter things incorrectly.