Not just investment in tech (significant investment in equipment is also required) but certainly there are surely tech improvements and benefits to be had. I’ve had the misfortune of being in A&E a couple of times in recent years. No clarity in terms of what’s happening, likely space in queue, who’s responsible for me etc…I ended up tracking someone down once (after I’d been seen by nurse and doc and put in a random room) and the person had three names inc mine on a scrap of paper. Same visit my bloods were lost (happened twice in three visits). I could point out various other areas where processes are clunky and wasteful as well as making things harder for the patient. That’s just from some personal experiences for me and close family.
Did you read the article out of interest ? I personally think it’s not only wise, but essential, we look at how things are done elsewhere and where we can improve.
Ps obviously I agree that if there’s issues with allocations/funding structures these need sorting. It sounds a mess