The whole operation seems a bit tin-pot.
I ordered my lad the away kit with his name on nearly two weeks ago, ready for his birthdya next week. No signs of it being out of stock etc, yet nothing progressed with the order Chased it up on the online message centre, and got a response on Monday saying there was no reason that it hadn't progressed, but promised me it would be dispatched that day... It still hasn't been dispatched...
Add in the notorious Hummel quality issues, and the many other issues stated in here, and i hope theres a massive overhaul next summer