Ticket office - does anyone ever answer the phone!!

[JSL]

As the title. Been listening to the same shit music for almost an hour without anyone answering. Unbelievable

 

[CV22SBA]

As the title. Been listening to the same shit music for almost an hour without anyone answering. Unbelievable

Why you asking in here. Email them and ask [email protected]

 

[rob9872]

This is definitely the place to ask

 

[David O'Day]

Yes but they are probably very busy trying to help people transfer tickets.

 

[JSL]

Yes but they are probably very busy trying to help people transfer tickets.

Like there are thousands that want to forward tickets? A couple of hundred at best, each of which could be sorted in a few minutes by someone who is competent. Also assuming more than one person works in the said office

 

[JSL]

Why you asking in here. Email them and ask [email protected]

I did that and got an automated reply saying that my email would be dealt with within 2 working days. What sort of outfit is Doug fecking running?

 

[Para1140]

Moan, moan, moan
Wish we were in league two

 

[David O'Day]

I did that and got an automated reply saying that my email would be dealt with within 2 working days. What sort of outfit is Doug fecking running?

48 hour SLA is pretty standard to be fair for CS departments. Some bigger more busier companies can have up to 5 days as their SLA.

 

[David O'Day]

Like there are thousands that want to forward tickets? A couple of hundred at best, each of which could be sorted in a few minutes by someone who is competent. Also assuming more than one person works in the said office

how many people do you actually think work in the ticket office/shop? Also not all staff on duty will be on the phones as if they are physically in the there will be other tasks that have to be done. For example someone will need to deal with any in person customers.

 

[JSL]

how many people do you actually think work in the ticket office/shop? Also not all staff on duty will be on the phones as if they are physically in the there will be other tasks that have to be done. For example someone will need to deal with any in person customers.

Its run by Ticketmaster so I assume more than one

 

[SKYBLUES90]

As the title. Been listening to the same shit music for almost an hour without anyone answering. Unbelievable

Sorry I work in the ticket office, Just got back to my desk now. I was at the printer and got chatting to Sandra from accounts, we were discussing how many scotch eggs we think we could fit in our mouths in one...7 if your wondering. Anyway i'm back on the phones now so call back and ill answer straight away.

 

[rob9872]

Sorry I work in the ticket office, Just got back to my desk now. I was at the printer and got chatting to Sandra from accounts, we were discussing how many scotch eggs we think we could fit in our mouths in one...7 if your wondering. Anyway i'm back on the phones now so call back and ill answer straight away.

Who did the most you or Sandra?

 

[JAM See]

Sorry I work in the ticket office, Just got back to my desk now. I was at the printer and got chatting to Sandra from accounts, we were discussing how many scotch eggs we think we could fit in our mouths in one...7 if your wondering. Anyway i'm back on the phones now so call back and ill answer straight away.

What's a 'printer' grandad?

 

[CV22SBA]

Like there are thousands that want to forward tickets? A couple of hundred at best, each of which could be sorted in a few minutes by someone who is competent. Also assuming more than one person works in the said office

What is it you actually want to speak to them about?

 

[JSL]

What is it you actually want to speak to them about?

This Ticket Forwarding not working farce

 

[CV22SBA]

This Ticket Forwarding not working farce

Which game are you trying to forward a ticket for?

 

[Skyblueabo1111]

As the title. Been listening to the same shit music for almost an hour without anyone answering. Unbelievable

Send an email, they don't reply to them either.

 

[Brighton Sky Blue]

As the title. Been listening to the same shit music for almost an hour without anyone answering. Unbelievable

It's because your voice is smooth but the tone is bland.

 

[JSL]

Which game are you trying to forward a ticket for?

Brighton. But I have sorted it now through my own perseverance (see the Ticket Forwarding thread for the way to do it). The phones still don't get answered and god knows when they respond to emails

 

[JSL]

Send an email, they don't reply to them either.

Correct

 

[Captain Dart]

What's a 'printer' grandad?

Mine sits in front of the fax machine.

 

[2024/25 League 1 Champs?]

they don’t have the time as they’re too busy ignoring the club shop phone

 

[wingy]

Sorry I work in the ticket office, Just got back to my desk now. I was at the printer and got chatting to Sandra from accounts, we were discussing how many scotch eggs we think we could fit in our mouths in one...7 if your wondering. Anyway i'm back on the phones now so call back and ill answer straight away.

Ok Luke!
What a great name that is!

 

[SKYBLUES90]

Who did the most you or Sandra?

A gentleman never tells.

 

[Cov. Kids. Never. Quit]

As the title. Been listening to the same shit music for almost an hour without anyone answering. Unbelievable

Are you sure you're not phoning HMRC.

 

[sotvtoday]

About 50 minutes for me this morning until I gave up.

 

[Hobo]

What's a 'printer' grandad?

Mine sits in front of the fax machine.

Mine is a John Bull.