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Ticketmaster Refunds (1 Viewer)

  • Thread starter Sky Blue Oggi
  • Start date May 12, 2020
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Nick

Administrator
  • May 15, 2020
  • #36
Skybluefaz said:
TICKETS: Away ticket refunds update
Click to expand...
There has been one saying boddy is also chasing them.

I wonder if Ticketmaster are struggling
 

clint van damme

Well-Known Member
  • May 15, 2020
  • #37
Nick said:
There has been one saying boddy is also chasing them.

I wonder if Ticketmaster are struggling
Click to expand...

They'll be dealing with refunds for lots of events
Think of all the gigs and festivals that have been cancelled.

Still not good enough and the club hold some responsibility for outsourcing to them.
 
Reactions: wingy

chiefdave

Well-Known Member
  • May 15, 2020
  • #38
Nick said:
I wonder if Ticketmaster are struggling
Click to expand...
In a word yes. They've got a lot of staff off and others working from home. At the same time they've got $3billion worth of tickets for cancelled / postponed events to sort out.

Doesn't help that every refund has to be processed individually. You can't just cancel an event and have the system automatically refund everyone.
 

Nick

Administrator
  • May 15, 2020
  • #39
clint van damme said:
They'll be dealing with refunds for lots of events
Think of all the gigs and festivals that have been cancelled.

Still not good enough and the club hold some responsibility for outsourcing to them.
Click to expand...
That's what I mean, I wonder if theres a chance Ticketmaster may go under with such a large amount of money going out so fast.
 
T

theferret

Well-Known Member
  • May 15, 2020
  • #40
I could be wrong - but I thought ticketmaster don't actually hold the money. Ticket sale money goes to the club directly and TM bill the club for commissions (hence Otium always appears against the card transaction on the bank statement). TMs role here is simply to process the refunds and reverse the transactions - they are not holding the money. Surely the club know if the money has left their account or not? Again, perhaps I am wrong on this and the arrangement is different.
 
W

wingy

Well-Known Member
  • May 15, 2020
  • #41
Nick said:
That's what I mean, I wonder if theres a chance Ticketmaster may go under with such a large amount of money going out so fast.
Click to expand...
Would it matter?
So long as everyone had used CC or Visa?
 

Nick

Administrator
  • May 15, 2020
  • #42
wingy said:
Would it matter?
So long as everyone had used CC or Visa?
Click to expand...
Does that work on debit card?
 
S

Speedies_Chips

Well-Known Member
  • May 15, 2020
  • #43
chiefdave said:
In a word yes. They've got a lot of staff off and others working from home. At the same time they've got $3billion worth of tickets for cancelled / postponed events to sort out.

Doesn't help that every refund has to be processed individually. You can't just cancel an event and have the system automatically refund everyone.
Click to expand...

Nonsense. If every refund was processed individually it would take 50 years. I believe they have computers these days. It's quite simple, They know which events have been cancelled, they know exactly who has bought tickets for them, and what their credit cards numbers are. A simple process to automate.
 
W

wingy

Well-Known Member
  • May 15, 2020
  • #44
Nick said:
Does that work on debit card?
Click to expand...
Not identical but:-


What is a chargeback? A chargeback (otherwise known as a dispute) is a way for your bank that issued your card to reclaim money from the retailer's bank when you do not get the goods or services you paid for, including if the retailer or supplier has gone out of business.7 Apr 2020

Everywhere you want to be › chargeback
 

Nick

Administrator
  • May 15, 2020
  • #45
Ah I never knew you could do that on a debit card, thought it was just credit card.
 

chiefdave

Well-Known Member
  • May 15, 2020
  • #46
Speedies_Chips said:
Nonsense. If every refund was processed individually it would take 50 years. I believe they have computers these days. It's quite simple, They know which events have been cancelled, they know exactly who has bought tickets for them, and what their credit cards numbers are. A simple process to automate.
Click to expand...
If you could let me know where that option is on the Ticketmaster 360 control panel I'd be grateful. Would save me a lot of time.
 

slyblue57

Well-Known Member
  • May 15, 2020
  • #47
Skybluefaz said:
According to the football club all refunds have been processed sweetheart. Except they clearly fucking haven't as no one has got the money, yet the club keep pushing out the ticketmaster bullshit.
Click to expand...
My my, “sweetheart” lol

Ticketmaster are responsible for this, not CCFC.
The Club can only state what crap ticketmaster tell them.
Im sure the club are looking at it but its Ticketmasters mess to sought out.
Im sure I ll get my moneyback soon.
Pusb
Blame where its due.
 

Skybluefaz

Well-Known Member
  • May 15, 2020
  • #48
slyblue57 said:
My my, “sweetheart” lol

Ticketmaster are responsible for this, not CCFC.
The Club can only state what crap ticketmaster tell them.
Im sure the club are looking at it but its Ticketmasters mess to sought out.
Im sure I ll get my moneyback soon.
Pusb
Blame where its due.
Click to expand...
Apologies for the sarcasm, this thing has got me very frustrated and like I said, I'd like to feel the club is in our corner a little more that's all.
 

chiefdave

Well-Known Member
  • May 15, 2020
  • #49
Nick said:
That's what I mean, I wonder if theres a chance Ticketmaster may go under with such a large amount of money going out so fast.
Click to expand...
They're owned by Live Nation who are in OK but not brilliant shape financially. Like a lot of companies they're loaded with debt which suddenly becomes a much bigger problem when your business grinds to a halt. They're in the process of issuing around $1billion worth of bonds on the basis that this is a temporary issue and if they can kick the can down the road they'll be fine.

The Saudi government bought up $500m of their shares about a month ago. Depending how long this goes on for they could mount a takeover attempt, they're investing heavily in the entertainment sector.
 
S

Speedies_Chips

Well-Known Member
  • May 15, 2020
  • #50
chiefdave said:
If you could let me know where that option is on the Ticketmaster 360 control panel I'd be grateful. Would save me a lot of time.
Click to expand...

I'm not suggesting that you need to do anything. I am saying that it is a simple process that they could do with a simple program that can be run at anytime. People who work in IT will know what I'm getting at.
 

eastwoodsdustman

Well-Known Member
  • May 15, 2020
  • #51
chiefdave said:
They're owned by Live Nation who are in OK but not brilliant shape financially. Like a lot of companies they're loaded with debt which suddenly becomes a much bigger problem when your business grinds to a halt. They're in the process of issuing around $1billion worth of bonds on the basis that this is a temporary issue and if they can kick the can down the road they'll be fine.

The Saudi government bought up $500m of their shares about a month ago. Depending how long this goes on for they could mount a takeover attempt, they're investing heavily in the entertainment sector.
Click to expand...
Knowing This makes me a bit happier now. I was a bit worried they’d got it’s up and I’d lose my money.
 

slyblue57

Well-Known Member
  • May 15, 2020
  • #52
Skybluefaz said:
Apologies for the sarcasm, this thing has got me very frustrated and like I said, I'd like to feel the club is in our corner a little more that's all.
Click to expand...
No problem, I certainly want my money back for the Lincoln game, 5 tickets.
I wo nt be that bothered about the refund on the season tickets, 2, but would nt say no a discounr whenever we can start again.
pusb
 
Reactions: eastwoodsdustman

Skybluefaz

Well-Known Member
  • May 15, 2020
  • #53
slyblue57 said:
No problem, I certainly want my money back for the Lincoln game, 5 tickets.
I wo nt be that bothered about the refund on the season tickets, 2, but would nt say no a discounr whenever we can start again.
pusb
Click to expand...
More than happy for them to keep season ticket money
 
Reactions: bawtryneal
K

Kieranp96

Well-Known Member
  • May 16, 2020
  • #54
They can keep my money, they need it more than I do.
 

Nick

Administrator
  • May 16, 2020
  • #55
Kieranp96 said:
They can keep my money, they need it more than I do.
Click to expand...
Who, Ticketmaster?
 

Clarrie Bourton 87

Active Member
  • May 16, 2020
  • #56
 

Clarrie Bourton 87

Active Member
  • May 16, 2020
  • #57
issue is with the banking merchant, Lloyds Cardnet.
 

slyblue57

Well-Known Member
  • May 21, 2020
  • #58
Anyone had a refund yet ?
pusb
 

eastwoodsdustman

Well-Known Member
  • May 21, 2020
  • #59
slyblue57 said:
Anyone had a refund yet ?
pusb
Click to expand...
Nope I’m still waiting
 

Skybluefaz

Well-Known Member
  • May 21, 2020
  • #60
Nah
 

ccfc_Tom

Well-Known Member
  • May 21, 2020
  • #61
Nope
 

Woolly68

Well-Known Member
  • May 21, 2020
  • #62
Still waiting. Both times I sent an email they responded to say it was being done in x days, but never was. They are looking into it again.
 

Nick

Administrator
  • May 21, 2020
  • #63
Wonder if they don't have the money to give back?
 

clint van damme

Well-Known Member
  • May 21, 2020
  • #64
Woolly68 said:
Still waiting. Both times I sent an email they responded to say it was being done in x days, but never was. They are looking into it again.
Click to expand...

They haven't even replied to my e mail!!
 
M

Magwitch

Well-Known Member
  • May 21, 2020
  • #65
I’m waiting for ticket money to be returned from the Lincoln and Accrington matches, who is responsible for returning the dosh the clubs or Ticketmaster ?
 

MalcSB

Well-Known Member
  • May 21, 2020
  • #66
Are they waiting for confirmation the games won’t be played?
 

GaryMabbuttsLeftKnee

Well-Known Member
  • May 21, 2020
  • #67
MalcSB said:
Are they waiting for confirmation the games won’t be played?
Click to expand...
No the ticket refunds should have been issued at the start of May, they (Ticketmaster) are blaming an issue with Lloyds bank for the hold up. Not sure if anyone here who hasn't had a refund is on another ban other than Lloyds but I am with Lloyds so in theory it adds up. It should never have taken them this long to pick up. I blame Ticketmaster as they are the party responsible for the technological/financial side of things, but at the same time the club chose them as their partner and there have been several problems
 
M

Magwitch

Well-Known Member
  • May 21, 2020
  • #68
I would think Ticketmaster are sitting on millions in ticket money from all sorts of events Glastonbury being one, nice little earner from the interest alone.
 
Reactions: clint van damme

chiefdave

Well-Known Member
  • May 21, 2020
  • #69
Magwitch said:
I would think Ticketmaster are sitting on millions in ticket money from all sorts of events Glastonbury being one, nice little earner from the interest alone.
Click to expand...
Its a couple of weeks out of date but the most recent figure I had was that they have sold $3billion worth of tickets for events that are now eligible for refunds.
 
M

Magwitch

Well-Known Member
  • May 21, 2020
  • #70
chiefdave said:
Its a couple of weeks out of date but the most recent figure I had was that they have sold $3billion worth of tickets for events that are now eligible for refunds.
Click to expand...
Bloody hell, I hope they press the wrong digit when they send my ninety odd quid back.
 
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