I got one. Think I'd change my login password regardless...
Data security incident by third-party supplier
On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.
As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.
As a result of Inbenta’s product running on the Ticketmaster UK website, some of our customers’ personal or payment information may have been accessed by an unknown third-party.
We are contacting you because you purchased, or attempted to purchase, tickets between February and June 23, 2018 and therefore may have been affected by the Inbenta incident.
Forensic teams and security experts are working around the clock to understand how the data was compromised.
We are working with the Information Commissioner’s Office (ICO), as well as credit card companies, banks and relevant authorities.
What we are doing:
- As a precautionary measure, all notified customers will need to reset their passwords when they next log into their accounts
We are offering impacted customers a free 12 month identity monitoring service with a leading provider. To request this service please visit
this page.
We recommend that you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank(s) and any credit card companies.
Ticketmaster understands the importance of your personal information. We take the protection of that information very seriously and we are sorry to have to write to you in these circumstances.
Faithfully,
The Ticketmaster Team
