Laptop non repair (1 Viewer)

Brighton Sky Blue · May 12, 2023

Laptop hinges broke and it also decided to stop booting. Went to repair shop who charged £200 for the fix. Called them up and they say they’re giving it back broken because they can’t work out why it won’t boot.

Do I have any consumer rights?

Nick · May 12, 2023

Surely you don't need to pay them?

Seaside-Skyblue · May 13, 2023

Brighton Sky Blue said:
Laptop hinges broke and it also decided to stop booting. Went to repair shop who charged £200 for the fix. Called them up and they say they’re giving it back broken because they can’t work out why it won’t boot.

Do I have any consumer rights?

Did they just fix the hinges then or nothing at all? I know it doesn't help now but I always try to opt for no fix no fee repair shops. Did you pay up front? I'd check if they have a policy on their website. I won't profess to understand consumer rights in depth but you could call citizens advice to point you in right direction? (Website below) If they have just fixed hinges you should be able to challenge them on this and just pay for that part of the repair although really they should have worked on the reboot issue first because a laptop that doesnt boot is obviously pointless with or without hinges.

Consumer

Get advice on your consumer rights, including complaints and trading standards.

www.citizensadvice.org.uk

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shmmeee · May 13, 2023

Generally you’re paying for their time diagnosing as much as fixing so I doubt you’ll have a leg to stand on. Unless they explicitly offer a no fix no fee service.

How old is the laptop? If less than five years or so you might be able to get a manufacture fix.

Brighton Sky Blue · May 13, 2023

shmmeee said:
Generally you’re paying for their time diagnosing as much as fixing so I doubt you’ll have a leg to stand on. Unless they explicitly offer a no fix no fee service.

How old is the laptop? If less than five years or so you might be able to get a manufacture fix.

2 years old, HP

shmmeee · May 13, 2023

Brighton Sky Blue said:
2 years old, HP

TBH should still be under warranty to some extent. Worth giving them a shout and seeing what they say

Nuskyblue · May 13, 2023

Brighton Sky Blue said:
2 years old, HP

Must be a gooden, if it's anything like their brown sauce that is

fernandopartridge · May 13, 2023

shmmeee said:
TBH should still be under warranty to some extent. Worth giving them a shout and seeing what they say

If they've messed with it the warranty might be invalidated now mind

shmmeee · May 13, 2023

Out of interest BSB when you say it won’t boot what happens?

Brighton Sky Blue · May 13, 2023

shmmeee said:
Out of interest BSB when you say it won’t boot what happens?

I press the power button and nothing happens besides the keyboard briefly lighting and then going back off.

shmmeee · May 13, 2023

Brighton Sky Blue said:
I press the power button and nothing happens besides the keyboard briefly lighting and then going back off.

Does the charge light come on when it’s plugged in? Have you tried connecting it to an external monitor/tv to see if it’s just that that’s broken?

Brighton Sky Blue · May 13, 2023

shmmeee said:
Does the charge light come on when it’s plugged in? Have you tried connecting it to an external monitor/tv to see if it’s just that that’s broken?

Yes, nothing appears on the external one either. Charge light still appears.

The ‘repair’ shop thinks overheating has fucked it

shmmeee · May 13, 2023

Brighton Sky Blue said:
Yes, nothing appears on the external one either. Charge light still appears.

The ‘repair’ shop thinks overheating has fucked it

Sounds like component failure. Call HP Support.

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