CBS issues (3 Viewers)

Liquid Gold · Aug 26, 2022

Just basics isn't it.

Inform the customers that there may be a potential issue as soon as they knew (July).

Promise that they will still be able to attend the game (free of charge with a refund)

Offer something like an extra ticket to premium lounge for a game later in the season.

pusbccfc · Aug 26, 2022

Grendel said:
still don’t see how treating premium customers like dog shit can Be defended

As this also clear it was known why are we letting them know now

Would have been fuss it they let fans know in July too. As the email states, this has happened before and they have found solutions.

pusbccfc · Aug 26, 2022

Liquid Gold said:
Just basics isn't it.

Inform the customers that there may be a potential issue as soon as they knew (July).

Promise that they will still be able to attend the game (free of charge with a refund)

Offer something like an extra ticket to premium lounge for a game later in the season.

We're still run like a lower league club unfortunately.

Grendel · Aug 26, 2022

pusbccfc said:
We're still run like a lower league club unfortunately.

Thats what happens when a lower league CEO is running the show

Brighton Sky Blue · Aug 26, 2022

Grendel said:
Thats what happens when a lower league CEO is running the show

Well with how things are generally going we’ll be back to lower league football in no time

Deleted member 5849 · Aug 26, 2022

We haven't contacted you before because we hoped we might persuade them to let us have the boxes.

Genius.

But hey, three working days' notice smacks of professionalism,.

SBAndy · Aug 26, 2022

Just to clear this up:

a) box holders always sit out in the open. We have designated seats outside the box which will be in use for this game.
b) box holders will have access to the general lounge pre-match. It’s not a nightmare, and certainly not as bad as the Blackpool game last season when we were on the concourse.
c) when there was disruption for the Birmingham game last season, we were upgraded to the Platinum dining lounge free of charge.

It’s not the end of the world by any means and I appreciate a lot of the above are only superficial issues, but if you pay for a certain service you expect it. I pay a (relatively) fucking lot of money for it and they’ve not had the decency to flag it up until now.

Grendel · Aug 26, 2022

SBAndy said:
Just to clear this up:

a) box holders always sit out in the open. We have designated seats outside the box which will be in use for this game.
b) box holders will have access to the general lounge pre-match. It’s not a nightmare, and certainly not as bad as the Blackpool game last season when we were on the concourse.
c) when there was disruption for the Birmingham game last season, we were upgraded to the Platinum dining lounge free of charge.

It’s not the end of the world by any means and I appreciate a lot of the above are only superficial issues, but if you pay for a certain service you expect it. I pay a (relatively) fucking lot of money for it and they’ve not had the decency to flag it up until now.

no upgrade this season?

mark82 · Aug 26, 2022

pusbccfc said:
They should but people spending thousands on boxes don't sound like the type to need to worry about a £20 ticket Wednesday.

Not the point. Should be refund and complimentary ticket. These people contribute significant amounts.

Grendel · Aug 26, 2022

mark82 said:
Not the point. Should be refund and complimentary ticket. These people contribute significant amounts.

the fact they knew about it makes it worse. I don’t know if Boddy actually wrote the response - I have to assume he didn’t - but it’s a terrible communication

pusbccfc · Aug 26, 2022

mark82 said:
Not the point. Should be refund and complimentary ticket. These people contribute significant amounts.

Giving refunds for expensive box tickets plus paying out for, say, 3000 adult tickets is something the club can't afford it seems.

SBAndy · Aug 26, 2022

Grendel said:
no upgrade this season?

Not been mentioned so I’d assume not. That’s probably the disappointing aspect.

mark82 · Aug 26, 2022

Grendel said:
The club needs to attract business and corporate clients. It’s hugely important to revenue and is used by companies to host clients and invites will have been sent

Cancelling is literally meaning these clients will be going to other clubs in the future

This. Businesses use boxes to host clients, clients that they've now had to let down and are potentially less likely to do business with them (although I'm not sure subjecting them to CCFC in the first place is wise).

Sky Blue Pete · Aug 26, 2022

pusbccfc said:
View attachment 25995
Just been sent this on WhatsApp

What a mess

Finham · Aug 26, 2022

Grendel said:
Thats what happens when a lower league CEO is running the show

That's being generous really, "non-league" would be more accurate.

ceetee · Aug 26, 2022

Agree with Grendel. It wasn't the club's fault that ACL had tied up the facilities during the football season but, by not advising the customer as soon as they realised, the club has made it their problem. Hoping that it could be resolved and nobody would notice is not the way

SkyBlueSoul · Aug 26, 2022

No-one sits behind the goal so give them a few seats there, whack a few gazebos up so it still feels a bit like a box, then let them vent their frustration by punching anyone who tries to jib their way in. Simple and cheap.

RegTheDonk · Aug 26, 2022

pusbccfc said:
There's a poker tournament on, apparently.

Dale hear SISU are open for business?

Deleted member 2477 · Aug 26, 2022

Does that mean there wont be any prawn sandwiches available at half time and 50/50 ccfc and wasps scarfs

Brighton Sky Blue · Aug 26, 2022

ceetee said:
Agree with Grendel. It wasn't the club's fault that ACL had tied up the facilities during the football season but, by not advising the customer as soon as they realised, the club has made it their problem. Hoping that it could be resolved and nobody would notice is not the way

pusbccfc said:
View attachment 25996

Hiraeth · Aug 26, 2022

bad boy said:
Bring back half time entertainment at the CBS Arena.
Suggest a boxing ring in the centre circle so all you people that hurl abuse at one another on this forum can climb in and kick shit out of each other.
Ffs.

For a moment there I thought you were going to suggest that the forum dress up and start dancing like the Sky Blue Crew

Sky_Blue_Dreamer · Aug 26, 2022

Deleted member 5849 said:
We haven't contacted you before because we hoped we might persuade them to let us have the boxes.

Genius.

But hey, three working days' notice smacks of professionalism,.

Well, until recently the solution was no game taking place.

Very unprofessional stance. You don't just wing it hoping you can find a solution. You inform people that there is a likelihood they won't be getting what they paid for and offer complimentary tickets elsewhere. Yes, there may be some unnecessary blowback even if they do eventually get to use the box, but if not at least they've got time to inform guests they may have invited and just make other plans. But that blowback would have been nothing compared to the shit they're going to get now. And chances are they'll have lost a lot of revenue for people who won't book them again.

It's just so poor and so easily avoided.

Frostie · Aug 27, 2022

Liquid Gold said:
Dear Boxholder,

We're rinsing you, selling players and not giving you what you paid for.

We're a shambles behind the scenes and we don't give a shit.

Love,
CCFC

Much more concise & would surely have saved on printing costs too.

SBT · Aug 27, 2022

Funny, I was assured by numerous people on here that the club was doing a flawless job with communicating possible disruption, I wonder what could have possibly happened here.

You'll Never Beat McPake · Aug 27, 2022

So the announcement informing box holders that they had been double booked coincided with pitch being given the ok to play on. Me thinks they were hoping to avoid making this announcement as the pitch may still have been unfit for playing.

SlowerThanPlatt · Aug 27, 2022

Grendel said:
the fact they knew about it makes it worse. I don’t know if Boddy actually wrote the response - I have to assume he didn’t - but it’s a terrible communication

“While none of this is ideal for us financially as a club” like they’re doing them a favour

Grendel · Aug 27, 2022

SlowerThanPlatt said:
View attachment 26005

“While none of this is ideal for us financially as a club” like they’re doing them a favour

its shocking

SIR ERNIE · Aug 27, 2022

...'and to reduce the affect on our supporters'

wingy · Aug 27, 2022

SIR ERNIE said:
...'and to reduce the affect on our supporters'

Yeah clocked that.

lordy_87 · Aug 27, 2022

At least Harry Styles is coming next year !

mmttww · Aug 27, 2022

lordy_87 said:
At least Harry Styles is coming next year !

Golden, mate. Pitch will just be the same as it was, though. No amount of water(melon) can sugar that medicine.

lordy_87 · Aug 27, 2022

mmttww said:
Golden, mate. Pitch will just be the same as it was, though. No amount of water(melon) can sugar that medicine.

Sign of the times pal

TwistAndShoutCCFC1987 · Aug 27, 2022

lordy_87 said:
Sign of the times pal

Story of my life.

skyblueinBaku · Aug 27, 2022

wingy said:
Yeah clocked that.

Me too. It's laughable.

robbiekeane · Aug 27, 2022

SlowerThanPlatt said:
View attachment 26005

“While none of this is ideal for us financially as a club” like they’re doing them a favour

That is a fucking horrendous letter from a customer service perspective

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