It's the same kind of person who'll walk into a supermarket and scream blue murder at the nearest checkout staff because a ready meal gave them the shits.
You'd hope to hear more, but if a head of communications is primarily there to convey the voice of the club I suspect she's not the reason we still have absolutely no idea what that voice sounds like.
I don't mind the age so much if he's still been playing every week, less chance of a Stephen Hunt or Darius Henderson where their legs fall off if they break into a jog.