Yes and that's true in all working environments. If, as a manager, you continue to tell someone to do something that they are not capable of, that's your fault, not theirs
Maybe there have been changes but two years ago my friends treated me to a corporate game for my 80th in one of the lounges and we all had a partial refund on our STs
Bloody hell. I expected to pay the £8 because that was a clearly stated condition of purchase, but the system just plain dumb didn't charge me. What was I to do? Refuse to buy the the ticket