Virgin complaint on its way (1 Viewer)

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covboy1987

Well-Known Member

• Apr 3, 2017

• #1

The Virgin staff at Coventry station Sunday morning asked to be understanding due to the long queues and don't worry our tickets were valid for any of their trains irrelevant of the times - shame it doesn't work both ways - quite a few of us missed our train back from Euston by a couple of minutes due to getting out of Wembley. The virgin staff couldn't have been more unhelpful and understanding and that if we walked up the ramp we could pay again? but as it was pay on the day over £50 each

 

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Speedies_Chips

Well-Known Member

• Apr 3, 2017

• #2

Eh?

 

We'll_live_and_die

Super Moderator

• Apr 3, 2017

• #3

So you miss a train and you expect Virgin to let you on a different one for free?

 

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Ccfcsj

Well-Known Member

• Apr 3, 2017

• #4

The rules are listed quite clearly when a train ticket is booked. If you book an open return it is valid on any train. If you book a specific train the ticket is valid on that train only. Whilst I can understand the frustration, why would you have booked a specific train? What if the match have gone to extra time and penalties; did you leave a good amount of time between leaving the stadium (baring in mind the above)?

 

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covboy1987

Well-Known Member

• Apr 3, 2017

• #5

Rich said:

So you miss a train and you expect Virgin to let you on a different one for free?

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On the way out we get to the station on time and wait 2 hours and then had to get a taxi to Watford as we could not wait any longer - Virgin apologised and said sometimes it was out of there control - very similar to us allowing enough time to get back to Euston and this wasa out of our control

 

clint van damme

Well-Known Member

• Apr 3, 2017

• #6

virgin were a fucking shambles. What was there between us winning the semi and the final, 4-6 weeks? And not one bit of preparation or thought went into handling all the extra custom, absolutely clueless.
It's not just about us. what about the regular commuters who suffered, if I were them I'd be looking at an alternative way of getting to work in future.

 

LastGarrison

Well-Known Member

• Apr 3, 2017

• #7

I actually thought the Cov station staff handled it quite well considering the numbers of people.

 

covcity4life

Well-Known Member

• Apr 3, 2017

• #8

This happened to @hill83 i think. Had to buy a new ticket

Luckily i got a anytime return

 

I_Saw_Shaw_Score

Well-Known Member

• Apr 3, 2017

• #9

I had tickets all the way yet didn't have to show my ticket once and barriers open the whole way along, Birmingham Int, Watford, Wembley, Euston & Cov

 

hill83

Well-Known Member

• Apr 3, 2017

• #10

covcity4life said:

This happened to @hill83 i think. Had to buy a new ticket

Luckily i got a anytime return

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Yep. No complaints though. You miss your train you pay the price. £33.

 

sw88

Chief Commentator!

• Apr 3, 2017

• #11

What would have happened if you hadn't been so honest and just got on the next train anyway? Guessing most of the gates would have been open? Or was it people checking at Euston rather than electronic gates?

 

shmmeee

Well-Known Member

• Apr 3, 2017

• #12

I didn't get my ticket checked either way on Chiltern. Hate it when that happens always feel like I should've just got on.