SkyBlueMatt
Well-Known Member
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Some people were acting like barcodes are cutting edge technology they'd never seen beforeWoman in front of me went into the turnstile and then spent about 3 minutes looking for the ticket on her phone. I just think a lot people find the ticket scanning overly complicated for some reason, and that's why it was so slow.
Email mark Hornby about that they are desperate to make it easy to get a programme this year after the mess of the last season24000 yes you will be in a queue. I hadn't printed my ticket off just downloaded it on to my phone. Put phone in slot and I was in, no different to if I had my season ticket card.
No problem.
What I did have an issue with was outside programme sellers now only take cash not card payments. "Kiosk inside take cards"
So spend time looking for programme kiosk on concourse. Ask steward who hadn't got a clue but polite and trying to be helpful. Ask another who said they are available at food kiosks. So end up in a big queue with people buying food and drinks. Can see a sign Programmes available here.
Get to front ask for programme, "Oh we haven't got them they are in the next kiosk". Needless to say I wasn't queueing again so a programme sale lost.
In future I will make sure I have cash to buy outside the ground like I normally do. I ain't queueing with all the foodies (who are often multi buying for a group of friends) just to buy a programme.
I still cannot get an internet connection in the ground, which has only been a problem since Fraser's took over.
The only problem I've ever had was that once you were in the ground they were impossible to purchase. As long as you got them from the kiosks outside they were fine.Email mark Hornby about that they are desperate to make it easy to get a programme this year after the mess of the last season
Arsenal had similar issues yesterday and put kick off back by half an hour
No BTWe’re they on Sky?
I couldn’t either but I heard people saying they could. I’d really like that sorted - I‘d like to be able to look at SBT at half time. And look at the camera to make sure the dog is okay at homeI still cannot get an internet connection in the ground, which has only been a problem since Fraser's took over.
Just because it was easy for you, it doesn’t mean that other people didn’t struggle. We got to turnstile 42 at 11.50 and got in at 12.20; all of the turnstiles in that area by the Anecdote had significant queues. The fan march actually dissected the queue at one point. The steward on the gate didn’t tell people to prepare the barcode which could have sped things up.Took me 5 mins to get in and scanned it on my phone. Don’t know why people are moaning
Just because it was easy for you, it doesn’t mean that other people didn’t struggle. We got to turnstile 42 at 11.50 and got in at 12.20; all of the turnstiles in that area by the Anecdote had significant queues. The fan march actually dissected the queue at one point. The steward on the gate didn’t tell people to prepare the barcode which could have sped things up.
Is it possible for you to go in elsewhere?Same turnstile for me - it’s always a problem there
Is it possible for you to go in elsewhere?
Maybe Northampton ?Is it possible for you to go in elsewhere?
The steward on the gate didn’t tell people to prepare the barcode
Any ticket can be used at any turnstile, 44 & 45 are normally pretty fast moving and a relatively short queue.Is it possible for you to go in elsewhere?
The queue management does need to be looked at though, it's an easy thing to solve, just needs some barriers. Have one queue for each block of turnstiles then send people to which ever one is free when they reach the front. At the moment we end up with more queues than there are entrances then people start arguing when the queues have to mergethe advised turnstile for entry is shown on your ticket, but you can use any other turnstiles if you wish to avoid any queues.
This highlights another problem. Inconsistent messaging. Tickets say they must be printed, website says use your phone. Website says you can use any turnstile, stewards say you can only use the one on your ticket.We are told no it says 42 - 44 it’s for the whole West Stand
As far as I know, they serve pints in the ground.I don'r suppose it's helping having all of the drinks stands outside the entrance resulting in masses of fans and perhaps joining queues late to have that extra pint!
I don'r suppose it's helping having all of the drinks stands outside the entrance resulting in masses of fans and perhaps joining queues late to have that extra pint!
I would guess a delayed kick off takes us far to close to the blackout windows and Sky weren’t prepared to risk it.So Arsenal can delay start of a live Sky game because of e-ticket issues and Brentford because there’s no water, but we can’t delay our game with thousands of fans (mostly season ticket holders) still outside. Why is this Doug???
If the club managed to get the ST's out in time there wouldn't have been an issue
Thanks for the tip off.The prices for pints in the drink stands outside was a lot cheaper than the bars inside so that's probably why.
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