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Ticket Office email (1 Viewer)

  • Thread starter Cv3cov
  • Start date Jun 24, 2024
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Cv3cov

Well-Known Member
  • Jun 24, 2024
  • #1
My 17 yr old had season ticket since he was 4. Had this email request to prove his age today:


Good Afternoon,

We are currently conducting checks and updating all accounts, are you able to provide proof of age so we can make sure the date of birth on the account is correct please?

This can be done at the ticket office in person or a picture response to this email (passport, birth certificate or driver licence). Please note we do not keep copies on files and emails will be deleted once notes have been added to the account.

Please note, the season ticket will not be posted/activated until we have seen this.

Thank you.

If we can be of any further assistance, please do not hesitate to contact us.

Anyone else had one?
 

Evo1883

Well-Known Member
  • Jun 24, 2024
  • #2
Cv3cov said:
My 17 yr old had season ticket since he was 4. Had this email request to prove his age today:


Good Afternoon,

We are currently conducting checks and updating all accounts, are you able to provide proof of age so we can make sure the date of birth on the account is correct please?

This can be done at the ticket office in person or a picture response to this email (passport, birth certificate or driver licence). Please note we do not keep copies on files and emails will be deleted once notes have been added to the account.

Please note, the season ticket will not be posted/activated until we have seen this.

Thank you.

If we can be of any further assistance, please do not hesitate to contact us.

Anyone else had one?
Click to expand...
Yes we had this for our girls , we sent it and they've confirmed
 
Reactions: Cv3cov

Old Warwickshire lad

Well-Known Member
  • Jun 24, 2024
  • #3
That’s good. You can do it safe in the knowledge that your details are not being recorded, and you are helping the club weed out the fraudsters who have been cheating all of us.
 
Reactions: ccfcchris, Flying Fokker, skybluelee and 2 others
A

AJB1983

Well-Known Member
  • Jun 24, 2024
  • #4
Same I had it for both of mine.
 
Reactions: Cv3cov

Nobbie_67

Well-Known Member
  • Jun 24, 2024
  • #5
Yep, same for my grandson a few weeks back. Glad they're checking and now they have his details it should hopefully help them to automate the right categories going forwards?
 
Reactions: Cv3cov

Hoofhearted

Well-Known Member
  • Jun 24, 2024
  • #6
Yeah we've had one for my son but not one for my daughter, very odd
 

Nobbie_67

Well-Known Member
  • Jun 24, 2024
  • #7
Hoofhearted said:
Yeah we've had one for my son but not one for my daughter, very odd
Click to expand...
Girls must be more trustworthy?!
 
Reactions: wingy, oakey and Hoofhearted

Alkhen

Well-Known Member
  • Jun 24, 2024
  • #8
My 17 yr old has had a season ticket for 25 years I just don't understand why there is suddenly a lack of trust from the club
 
Reactions: SimonGilbert, HadjiChippo, acs and 37 others
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Ashdown

Well-Known Member
  • Jun 24, 2024
  • #9
Alkhen said:
My 17 yr old has had a season ticket for 25 years I just don't understand why there is suddenly a lack of trust from the club
Click to expand...
Or better management all round in an effort to combat fraud .
 

Alkhen

Well-Known Member
  • Jun 24, 2024
  • #10
Ashdown said:
Or better management all round in an effort to combat fraud .
Click to expand...
 
Reactions: Boicey, Deleted member 5849, torchomatic and 4 others

Sky Blue Pete

Well-Known Member
  • Jun 24, 2024
  • #11
Evo1883 said:
Yes we had this for our girls , we sent it and they've confirmed
Click to expand...
Same
 

robbiekeane

Well-Known Member
  • Jun 24, 2024
  • #12
Alkhen said:
My 17 yr old has had a season ticket for 25 years I just don't understand why there is suddenly a lack of trust from the club
Click to expand...
For fuck sake people will moan about anything

Just send proof and crack on with your life
 
Reactions: Deleted member 5849, Woolly68, Hobo and 3 others

Alkhen

Well-Known Member
  • Jun 24, 2024
  • #13
robbiekeane said:
For fuck sake people will moan about anything

Just send proof and crack on with your life
Click to expand...
I'll tell him to send in his HGV license after he gets home from lawn green bowls club
 
Reactions: Boicey, Deleted member 5849, torchomatic and 7 others

robbiekeane

Well-Known Member
  • Jun 25, 2024
  • #14
Alkhen said:
I'll tell him to send in his HGV license after he gets home from lawn green bowls club
Click to expand...
Hahahaha
 

robbiekeane

Well-Known Member
  • Jun 25, 2024
  • #15
Alkhen said:
I'll tell him to send in his HGV license after he gets home from lawn green bowls club
Click to expand...
 
Reactions: Alkhen, Noble and Sky Blue Pete
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wingy

Well-Known Member
  • Jun 25, 2024
  • #16
Where's the infancy category?
 
J

Jarvo87

Well-Known Member
  • Jun 25, 2024
  • #17
I had a similar request last week to prove my daughter’s age; Interestingly they have changed the wording completely in the email above, to the one I received. Not sure it’s as a consequence of my (or others) email exchange/conversations but if it has been, then good they have taken some feedback onboard!

as an aside, I found the TO team to be really responsive and helpful on this
 
Reactions: hill83 and wingy

Old Warwickshire lad

Well-Known Member
  • Jul 2, 2024
  • #18
Haha just had my email for proof of age. Turned 70 and had a season ticket for longer than I care to remember.
Know where my driving license is though, cos I had to get a new one when I was 70.
 
Reactions: wingy

MalcSB

Well-Known Member
  • Jul 2, 2024
  • #19
Old Warwickshire lad said:
Haha just had my email for proof of age. Turned 70 and had a season ticket for longer than I care to remember.
Know where my driving license is though, cos I had to get a new one when I was 70.
Click to expand...
Snap, but only just got my new licence as coming up to 70
 
Reactions: Old Warwickshire lad and wingy
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wingy

Well-Known Member
  • Jul 2, 2024
  • #20
So, say for instance you don't drive or have a passport what then?
 

MalcSB

Well-Known Member
  • Jul 2, 2024
  • #21
wingy said:
So, say for instance you don't drive or have a passport what then?
Click to expand...
Birth certificate.
 
W

wingy

Well-Known Member
  • Jul 2, 2024
  • #22
Old Warwickshire lad said:
Haha just had my email for proof of age. Turned 70 and had a season ticket for longer than I care to remember.
Know where my driving license is though, cos I had to get a new one when I was 70.
Click to expand...
I'm not laughing about this, you may be surprised??
 
Reactions: Old Warwickshire lad
W

wingy

Well-Known Member
  • Jul 2, 2024
  • #23
MalcSB said:
Birth certificate.
Click to expand...
Bus pass, free and available?
 

MalcSB

Well-Known Member
  • Jul 2, 2024
  • #24
wingy said:
Bus pass, free and available?
Click to expand...
The ticket office email doesn’t include that but I imagine you could suggest it. I guess evidence of getting state pension would also be something to offer.
 
Reactions: wingy
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Broken Hearted Sky Blue

Well-Known Member
  • Jul 2, 2024
  • #25
Just had email for proof I’m 69 I understand because I look like I’m in my 20s
 
Reactions: DazzleTommyDazzle, lordy_87, Old Warwickshire lad and 2 others

MalcSB

Well-Known Member
  • Jul 2, 2024
  • #26
Broken Hearted Sky Blue said:
Just had email for proof I’m 69 I understand because I look like I’m in my 20s
Click to expand...
You misheard heard them, they thought you looked like you were born in 1920, not that you looked 19-20.
 
Reactions: Broken Hearted Sky Blue and Old Warwickshire lad
W

wingy

Well-Known Member
  • Jul 2, 2024
  • #27
The way I'm looking at is, on andailail off I've been up for eons, introduced an offspring who has, who hss also produced her died in wool fan,and contributed thousands and I don't like it one bit, why does some organisation think it's even right to demand this cos some tit has abused the system, catch them and leave us out of it or don't get your ticket emailed out which the same as last year!
 

Nick

Administrator
  • Jul 2, 2024
  • #28
wingy said:
The way I'm looking at is, on andailail off I've been up for eons, introduced an offspring who has, who hss also produced her died in wool fan,and contributed thousands and I don't like it one bit, why does some organisation think it's even right to demand this cos some tit has abused the system, catch them and leave us out of it or don't get your ticket emailed out which the same as last year!
Click to expand...

I don't get it, what's the issue with giving them proof of age?
 
Reactions: robbiekeane, brizzle, chiefdave and 1 other person
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wingy

Well-Known Member
  • Jul 2, 2024
  • #29
Nick said:
I don't get it, what's the issue with giving them proof of age?
Click to expand...
Because I am that age mate!
 

hill83

Well-Known Member
  • Jul 2, 2024
  • #30
IT’S BEEN A THING SINCE AT LEAST 1993 CONFIRMED BY OTHERS ON HERE
 
Reactions: wingy

hill83

Well-Known Member
  • Jul 2, 2024
  • #31
wingy said:
Because I am that age mate!
Click to expand...

I’m 75. Give me a cheap season ticket. I’m not a liar.
 
J

JohnORourke

Member
  • Jul 2, 2024
  • #32
But, is email a secure way to provide such data?
 

Nick

Administrator
  • Jul 2, 2024
  • #33
JohnORourke said:
But, is email a secure way to provide such data?
Click to expand...

It depends, can always go down to the ticket office in person.
 

torchomatic

Well-Known Member
  • Jul 2, 2024
  • #34
hill83 said:
I’m 75. Give me a cheap season ticket. I’m not a liar.
Click to expand...
Absolutely, Hill49.
 
Reactions: Hobo and hill83
J

JohnORourke

Member
  • Jul 2, 2024
  • #35
But, that would take 90 minutes. The ticket office should be able to provide a secure way to send such information. I am still awaiting a reply. I don’t think they have thought this through properly.
 
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