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The pies and pasty issue - the plot thickens (1 Viewer)

  • Thread starter covboy1987
  • Start date Jan 1, 2017
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Grendel

Well-Known Member
  • Jan 9, 2017
  • #281
skybluetony176 said:
Again that's different to what you just said in another post. You said, and I quote "Would you bollocks -you'd go to the local retailer who'd then deal with the issue in consultation with the manufacturer". I've just agreed with that and I'm apparently still wrong. You've completely lost the plot. Go and have a lie down and have a long hard think about your life. There's a good fellow.
Click to expand...

The NSC is the manufacturer Tony
 

Senior Vick from Alicante

Well-Known Member
  • Jan 9, 2017
  • #282
Grendel said:
That is essentially a load of waffle around the 30 day rule which is also in effect covered

What you need to ask yourself is this - you buy a car from Scotland and take it down to Cornwall where you live and then it develops issues.

Where do you think the customer takes the car - Scotland?
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Essentially yes. The law states that you have a 30 day right to a full refund. After this you can either get a replacement or refund less fair wear and tear up to 6 months after the purchase. This is a contract in law with the retailer, this only changes if the manufacturer and retailer are the same.
 
Reactions: Sky Blue Kid and colin101

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #283
Deleted member 5849 said:
My sympathies.

(unless it's an Evo)
Click to expand...

It's a good car to be fair. Ugly inside and out but a good car. Certainly wouldn't need to think twice about owning another one.
 

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #284
Grendel said:
The NSC is the manufacturer Tony
Click to expand...

Pardon me for not knowing what it stood for. But then again I don't work in the motor retail trade so why would I. It's not exactly a clever trick you've pulled of there and ironically you also just explained why you should take your complaint of no hot food available on CCFC match days to CCFC.
 

Otis

Well-Known Member
  • Jan 9, 2017
  • #285
Aggghhhhhhhhh!!!!!!

That was aimed at this thread.

I am losing the will to live, so will go to the hallway, take my coat off the peg gently and quietly back out of the room disappearing into the night.
 

Grendel

Well-Known Member
  • Jan 9, 2017
  • #286
Senior Vick from Alicante said:
Essentially yes. The law states that you have a 30 day right to a full refund. After this you can either get a replacement or refund less fair wear and tear up to 6 months after the purchase. This is a contract in law with the retailer, this only changes if the manufacturer and retailer are the same.
Click to expand...

In reality you actually can't can you. In fact even the 30 day rule is difficult as the legal refund obligation states something does it not? Something which the consumer site you have copied that from omits to say which makes any obligation beyond 30 days abject nonsense.

I've provided a link from the you gov site. That's the reality and that's what always happens.
 

Senior Vick from Alicante

Well-Known Member
  • Jan 9, 2017
  • #287
Grendel said:
In reality you actually can't can you. In fact even the 30 day rule is difficult as the legal refund obligation states something does it not? Something which the consumer site you have copied that from omits to say which makes any obligation beyond 30 days abject nonsense.

I've provided a link from the you gov site. That's the reality and that's what always happens.
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I work in the industry, the retailer has less rights than the customer. If you have a fault you can return the goods within 30 days for a full refund that is fact and I have first hand experience of it happening. What is being confused on this thread is the difference between goods and a service. The law is the law and your rights are backed and enforced by trading standards.
 
Reactions: Captain Dart, colin101, skybluetony176 and 2 others

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #288
Grendel said:
In reality you actually can't can you. In fact even the 30 day rule is difficult as the legal refund obligation states something does it not? Something which the consumer site you have copied that from omits to say which makes any obligation beyond 30 days abject nonsense.

I've provided a link from the you gov site. That's the reality and that's what always happens.
Click to expand...

The link you've provided is specifically about goods that aren't fit for purpose. It's also dated 2012. The consumers act came into force in 2015 so also supersedes the link you provided in any case.
 
Reactions: griff123, colin101, Astute and 1 other person

Astute

Well-Known Member
  • Jan 9, 2017
  • #289
Grendel said:
When I am I will but as usual I am not - this is a 30 day rule which had some effect but is dealt with

Ironic anyway as you made a whole day yesterday of throwing a sisu defender line out and after much flannel and waffle had to admit you'd made it up.
Click to expand...
Utter bollocks from Grendel as usual.
 
Reactions: Captain Dart, Sky Blue Kid, skybluetony176 and 1 other person

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #290
Otis said:
Aggghhhhhhhhh!!!!!!

That was aimed at this thread.

I am losing the will to live, so will go to the hallway, take my coat off the peg gently and quietly back out of the room disappearing into the night.
Click to expand...

Sssshh! It's funny. Grendull is disproving his own point to make a point. It don't get better than that.
 
Reactions: Captain Dart, Sky Blue Kid and Astute

Grendel

Well-Known Member
  • Jan 9, 2017
  • #291
Senior Vick from Alicante said:
I work in the industry, the retailer has less rights than the customer. If you have a fault you can return the goods within 30 days for a full refund that is fact and I have first hand experience of it happening. What is being confused on this thread is the difference between goods and a service. The law is the law and your rights are backed and enforced by trading standards.
Click to expand...

I also work in the industry and the 30 day rule still has an onus on the customer to probe the fault exists and was present at the point of taking delivery - check the wording of you don't believe me.

What happens in practice is that there is often an agreement reached which means it is dealt with.

I have never witnessed a buy back beyond that unless the manufacturer agrees to a goodwill gesture in conjunction perhaps with a retailer for customer satisfaction purposes.
 

Astute

Well-Known Member
  • Jan 9, 2017
  • #292
skybluetony176 said:
The link you've provided is specifically about goods that aren't fit for purpose. It's also dated 2012. The consumers act came into force in 2015 so also supersedes the link you provided in any case.
Click to expand...
I'm waiting for him to expand on his electronics stores still. As in Curry's that I mentioned. They tried like Grendel to tell me what the law is. But I knew what it was. The store manager admitted I was right. I got a full refund.

And I had another one from the same store. I had an actifry that packed up on the last day of the warranty. I went just before closing time. They said nobody was available as it was closing time. I went back a few days later. They told me it was out of warranty. But knowing the laws that I stated they took it off me and got it repaired. It had the same problem about 6 months later. They said nothing could be done. I told them it was an unsatisfactory repair. They got it fixed again.
 

Grendel

Well-Known Member
  • Jan 9, 2017
  • #293
skybluetony176 said:
Sssshh! It's funny. Grendull is disproving his own point to make a point. It don't get better than that.
Click to expand...

Well no because CCFC clearly from all this discussion have no obligation at all.

It is now beyond doubt ACL's responsibility as to quote senior Vick the "manufacturer and the retailer are the same" they are - they are ACL and ccfc have no influence or fault in the matter
 

Astute

Well-Known Member
  • Jan 9, 2017
  • #294
Grendel said:
Well no because CCFC clearly from all this discussion have no obligation at all.

It is now beyond doubt ACL's responsibility as to quote senior Vick the "manufacturer and the retailer are the same" they are - they are ACL and ccfc have no influence or fault in the matter
Click to expand...
So who has said it is the fault of CCFC?

More like you are insinuating that they have to take the heat away from most knowing that you are bullshitting.
 

Grendel

Well-Known Member
  • Jan 9, 2017
  • #295
Astute said:
I'm waiting for him to expand on his electronics stores still. As in Curry's that I mentioned. They tried like Grendel to tell me what the law is. But I knew what it was. The store manager admitted I was right. I got a full refund.

And I had another one from the same store. I had an actifry that packed up on the last day of the warranty. I went just before closing time. They said nobody was available as it was closing time. I went back a few days later. They told me it was out of warranty. But knowing the laws that I stated they took it off me and got it repaired. It had the same problem about 6 months later. They said nothing could be done. I told them it was an unsatisfactory repair. They got it fixed again.
Click to expand...

Of course you did - next you will ne telling me that people on here defend sisu. Oh that was yesterday's tale.
 

Otis

Well-Known Member
  • Jan 9, 2017
  • #296
skybluetony176 said:
Sssshh! It's funny. Grendull is disproving his own point to make a point. It don't get better than that.
Click to expand...
He'll never back down. You do know that don't you.
 
Reactions: skybluetony176 and Astute

Astute

Well-Known Member
  • Jan 9, 2017
  • #297
Grendel said:
Of course you did - next you will ne telling me that people on here defend sisu. Oh that was yesterday's tale.
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You don't defend them.....do you

So what did I say then? More like have a go at anyone who has a go at them. If you want to call that defending them then so be it. It is what you do all the time.
 
S

SkyBlueZack

Well-Known Member
  • Jan 9, 2017
  • #298
Astute said:
So who has said it is the fault of CCFC?

More like you are insinuating that they have to take the heat away from most knowing that you are bullshitting.
Click to expand...

Asking CCFC for further explanation when they have commented and said it's out their hands insinuates you don't believe them. Yes you have said ACL should comment but you seem to have a bigger issue with CCFC not giving a full detailed explanation.
 
Reactions: Grendel

Grendel

Well-Known Member
  • Jan 9, 2017
  • #299
Astute said:
You don't defend them.....do you

So what did I say then? More like have a go at anyone who has a go at them. If you want to call that defending them then so be it. It is what you do all the time.
Click to expand...

The other thing I find bizarre beyond belief is that this whole tiresome debate began with your analogy - anolagy you now admit means the blame for this whole episode lies squarely at the door of acl. At that point even I give up.
 

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #300
Grendel said:
Well no because CCFC clearly from all this discussion have no obligation at all.

It is now beyond doubt ACL's responsibility as to quote senior Vick the "manufacturer and the retailer are the same" they are - they are ACL and ccfc have no influence or fault in the matter
Click to expand...

Really? Where does it say ACL/IEC have an obligation or responsibility to provide hot food to all occupied areas on CCFC match days exactly? They're under less obligation than CCFC as it's CCFC who have sold you your match day experience not ACL/IEC.

Senior Vick said and I quote "This is a contract in law with the retailer, this only changes if the manufacturer and retailer are the same".

Another example of you bullshitting and twisting peoples words. Also ACL aren't a manufacturer, the are a service provider. Something else Senior Vick has pointed out that you've chosen to ignore.
 
Reactions: Astute, Sky Blue Kid and ricohroar
S

SkyBlueZack

Well-Known Member
  • Jan 9, 2017
  • #301
Where does it say CCFC have an obligation to supply hot food? Is the matchday experience sold with the promise of hot food being available? The hot food has been taken away by IEC. The club inform fans and say it's out their hands. Fans then turn on club demanding answers to something that is out their hands.

Still, you think all energy should be focused on SISU. So it's of little surprise. Only once have you challenged the ACL/CCC/IEC/Wasps/Higgs cartel when news of the academy situation broke. A quick don't look at us, look at SISU and you're back on the SISU out hype.
 
S

SkyBlueCharlie

Well-Known Member
  • Jan 9, 2017
  • #302
I was feeling really crap until I read this thread, best laugh I've had for ages. Ignore Otis guys, keep it up, only thing I don't understand is where's Nick gone?
 

Grendel

Well-Known Member
  • Jan 9, 2017
  • #303
skybluetony176 said:
Really? Where does it say ACL/IEC have an obligation or responsibility to provide hot food to all occupied areas on CCFC match days exactly? They're under less obligation than CCFC as it's CCFC who have sold you your match day experience not ACL/IEC.

Senior Vick said and I quote "This is a contract in law with the retailer, this only changes if the manufacturer and retailer are the same".

Another example of you bullshitting and twisting peoples words. Also ACL aren't a manufacturer, the are a service provider. Something else Senior Vick has pointed out that you've chosen to ignore.
Click to expand...

Acl are the provider of this service which is entirely their operation

Unless I am mistaken this refers to the selection of food that can be purchased by customers over and above the corporate package agreed.

Ccfc cannot import additional food and beverage to sell. Effectively compass and acl are service provider and "manufacturer" - the club is powerless to actually offer any alternative

I defend the club on this totally.
 

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #304
SkyBlueZack said:
Where does it say CCFC have an obligation to supply hot food? Is the matchday experience sold with the promise of hot food being available? The hot food has been taken away by IEC. The club inform fans and say it's out their hands. Fans then turn on club demanding answers to something that is out their hands.

Still, you think all energy should be focused on SISU. So it's of little surprise. Only once have you challenged the ACL/CCC/IEC/Wasps/Higgs cartel when news of the academy situation broke. A quick don't look at us, look at SISU and you're back on the SISU out hype.
Click to expand...

It doesn't and I've never said it does. However we are first and foremost CCFC fans or as Tim likes to call us "customers". Now if my customers were unhappy I'd address that whether it's an outside service provider or not I would expect any issue's to come to me directly and I would then take it up with said service provider.

If you buy a new house of Bloors, Wimpey, Persimmons etc. and the boiler goes up it you don't complain directly to the boiler manufacturer. You don't complain directly to the subcontractor plumber who works for the plumbing firm who won the contract of the house building company. You don't go directly to the plumbing company who won the contract of the house builders. You do however go to the house builders that you purchased the house from. No different here. There's a due process and sorry but saying it's out of our hands is a throwaway comment. I'm sure you'll agree that CCFC fans deserve better than that and it really wouldn't hurt the club to go into more details. In fact just the opposite. It would do them some good.
 

Nick

Administrator
  • Jan 9, 2017
  • #305
SkyBlueCharlie said:
I was feeling really crap until I read this thread, best laugh I've had for ages. Ignore Otis guys, keep it up, only thing I don't understand is where's Nick gone?
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I've got no idea about selling laws so I'm lost!
 
Reactions: SkyBlueCharlie
S

SkyBlueCharlie

Well-Known Member
  • Jan 9, 2017
  • #306
Me neither but it's fun to to read, turning pies into cars and houses or even a Curry! Surprised no-one has mentioned holidays yet, that's always good for a right royal ding-dong among the consumer law 'experts'.
 

Otis

Well-Known Member
  • Jan 9, 2017
  • #307
Nick said:
I've got no idea about selling laws so I'm lost!
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You should come to me then. I know everything.

I used to work at a car dealership and at a supermarket and at Curry's and for a boiler manufacturer and doing football hospitality and have also eaten pies.

I am an expert in everything.
 
Reactions: Captain Dart and SkyBlueCharlie
S

SkyBlueCharlie

Well-Known Member
  • Jan 9, 2017
  • #308
Otis said:
You should come to me then. I know everything.

I used to work at a car dealership and at a supermarket and at Curry's and for a boiler manufacturer and doing football hospitality.

I am an expert in everything.
Click to expand...
Hello Grendel
 
Reactions: Astute and Otis

Skybluefaz

Well-Known Member
  • Jan 9, 2017
  • #309
An early contender for thread of the year. Next up, Why Weetabix are classed as biscuits for tax purposes.
 
Reactions: Captain Dart and Otis

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #310
Grendel said:
Acl are the provider of this service which is entirely their operation

Unless I am mistaken this refers to the selection of food that can be purchased by customers over and above the corporate package agreed.

Ccfc cannot import additional food and beverage to sell. Effectively compass and acl are service provider and "manufacturer" - the club is powerless to actually offer any alternative

I defend the club on this totally.
Click to expand...

No they aren't. The service has been withdrawn. Do keep up. Now if they ARE contractually obligated to provide hot food to all occupied area's then that's different. This is clarification that the fans it effects need from the club. ACL seem to be saying that there isn't any contractual obligation. If that's true then by all means write, phone or whatever you like to ACL and ask them why but what obligation do they have to either reply to you or reinstate the service on your request? Have you hired the venue? Have you negotiated any of the details of the venue hire? Do you have the authority to negotiate what facilities are available on CCFC match days? No to all of them will be the answer. So who has? CCFC of course. Who have you purchased your match day ticket of? CCFC. Who has authority as the venue hirer to negotiate what facilities are available? CCFC. So who should you be asking to deal with this issue if you do indeed believe this is an issue? I'm assuming that you do believe this to be an issue as you can't have a half time pie as usual.
 

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #311
Nick said:
I've got no idea about selling laws so I'm lost!
Click to expand...

I'll help you out. What make of car do you own?
 

Nick

Administrator
  • Jan 9, 2017
  • #312
skybluetony176 said:
I'll help you out. What make of car do you own?
Click to expand...

Audi, why?
 

Otis

Well-Known Member
  • Jan 9, 2017
  • #313
Skybluefaz said:
An early contender for thread of the year. Next up, Why Weetabix are classed as biscuits for tax purposes.
Click to expand...
And why some elements don't like them.
 

Sky Blue Kid

Well-Known Member
  • Jan 9, 2017
  • #314
Sale of Goods Act - Which? Consumer Rights
 
S

SkyBlueZack

Well-Known Member
  • Jan 9, 2017
  • #315
Nick said:
Audi, why?
Click to expand...

Very nice. Now we know where the management charges are going;-)
 
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