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The pies and pasty issue - the plot thickens (11 Viewers)

  • Thread starter covboy1987
  • Start date Jan 1, 2017
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Nick

Administrator
  • Jan 9, 2017
  • #316
SkyBlueZack said:
Very nice. Now we know where the management charges are going;-)
Click to expand...

Nah, that's the wife's Range Rover :emoji_tractor:
 
S

SkyBlueZack

Well-Known Member
  • Jan 9, 2017
  • #317
Good work if you can get it :cigar:
 

Senior Vick from Alicante

Well-Known Member
  • Jan 9, 2017
  • #318
Grendel said:
I also work in the industry and the 30 day rule still has an onus on the customer to probe the fault exists and was present at the point of taking delivery - check the wording of you don't believe me.

What happens in practice is that there is often an agreement reached which means it is dealt with.

I have never witnessed a buy back beyond that unless the manufacturer agrees to a goodwill gesture in conjunction perhaps with a retailer for customer satisfaction purposes.
Click to expand...
Gren I think your missing the point. As a 30 year motor trade management proffesional I have to take a motor trade law course every year, my employer demands this. If a fault is found on a car or a product that is sold and it is faulty then it is classed as pre existing. This does not apply if the fault has been caused by missuse or deliberate vandalism. As a retailer you have one chance to fix the fault to the customers satisfaction if he agrees if not its a refund. This applys to a product and this where you later post where you refer to the retailer and manufacturer being the same are getting mudled. If you had a hot pie to complain about then it would be ok but you dont the product isnt their. If the stadium company has withdrawn a service thats what they have done its not a product so the argument falls down. Its the same as the council removing a bus route, you cant ask for your money back if theirs no bus route in the first place unless their is an enforceable contract, this is then contractual law.
 
Reactions: Captain Dart, Sky Blue Kid and skybluetony176

smouch1975

Well-Known Member
  • Jan 9, 2017
  • #319
Grendel, winning arguments one landrover analogy at a time



Sent from my SM-N915G using Tapatalk
 

skybluebeduff

Well-Known Member
  • Jan 9, 2017
  • #320
Senior Vick from Alicante said:
Gren I think your missing the point. As a 30 year motor trade management proffesional I have to take a motor trade law course every year, my employer demands this. If a fault is found on a car or a product that is sold and it is faulty then it is classed as pre existing. This does not apply if the fault has been caused by missuse or deliberate vandalism. As a retailer you have one chance to fix the fault to the customers satisfaction if he agrees if not its a refund. This applys to a product and this where you later post where you refer to the retailer and manufacturer being the same are getting mudled. If you had a hot pie to complain about then it would be ok but you dont the product isnt their. If the stadium company has withdrawn a service thats what they have done its not a product so the argument falls down. Its the same as the council removing a bus route, you cant ask for your money back if theirs no bus route in the first place unless their is an enforceable contract, this is then contractual law.
Click to expand...

Surely anyone who claims they're a 'Proffesional' would spell it correctly?
 

Senior Vick from Alicante

Well-Known Member
  • Jan 9, 2017
  • #321
skybluebeduff said:
Surely anyone who claims they're a 'Proffesional' would spell it correctly?
Click to expand...
Thats what the admin dept do, i make the money.*-
 
Reactions: colin101 and skybluebeduff

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #322
Nick said:
Audi, why?
Click to expand...

Well depending on what version from Grendull you want to believe if it develops a fault you either need to take it to your local Audi dealer or bypass them and take it directly to Audi in Germany. I think it has something to do with whether you lived in Scotland but moved to Cornwall or not. Hope that clears things up
 
Reactions: Astute and Sky Blue Kid

Astute

Well-Known Member
  • Jan 9, 2017
  • #323
SkyBlueZack said:
Asking CCFC for further explanation when they have commented and said it's out their hands insinuates you don't believe them. Yes you have said ACL should comment but you seem to have a bigger issue with CCFC not giving a full detailed explanation.
Click to expand...
OMG Grendel has an understudy.

So me saying that it would be good if they could expand on having their hands tied as we would know who to aim what at has now become I don't believe them :smuggrin:
 
Reactions: skybluetony176, Sky Blue Kid and Brylowes

Astute

Well-Known Member
  • Jan 9, 2017
  • #324
Nick said:
Audi, why?
Click to expand...
If it goes wrong Grendel says you have to take it to Germany to get it fixed :wideyed:
 
Reactions: skybluetony176

Astute

Well-Known Member
  • Jan 9, 2017
  • #325
Nick said:
Nah, that's the wife's Range Rover :emoji_tractor:
Click to expand...
But you can take this one to him and he will fix it
 
Reactions: skybluetony176

Grendel

Well-Known Member
  • Jan 9, 2017
  • #326
Senior Vick from Alicante said:
Gren I think your missing the point. As a 30 year motor trade management proffesional I have to take a motor trade law course every year, my employer demands this. If a fault is found on a car or a product that is sold and it is faulty then it is classed as pre existing. This does not apply if the fault has been caused by missuse or deliberate vandalism. As a retailer you have one chance to fix the fault to the customers satisfaction if he agrees if not its a refund. This applys to a product and this where you later post where you refer to the retailer and manufacturer being the same are getting mudled. If you had a hot pie to complain about then it would be ok but you dont the product isnt their. If the stadium company has withdrawn a service thats what they have done its not a product so the argument falls down. Its the same as the council removing a bus route, you cant ask for your money back if theirs no bus route in the first place unless their is an enforceable contract, this is then contractual law.
Click to expand...

Sorry you are totally wrong - there is no way on earth an organisation has to have 100% RFT ratesor face the prospect of blithely handing the customer his cash back if he so wishes at any time after the 30 day expiry period

How many such cases in your experience have there been where this has occurred after the 30 day period?

The post 30 day to 6 months period I would bet you without manufacturer mediation and support in bridging cost of depreciation the answer is nil. If a car continues to fail there is normally a collaboration between manufacturer and retailer but it's very difficult for a consumer to obtain a refund through the act you quote. What happens in practice is the retailer may buy a car back but with goodwill support from the manufacturer to retain the customer. After 6 months of ownership the rights take a hit again.

As for the RFT statement I'm bewildered.
 

Grendel

Well-Known Member
  • Jan 9, 2017
  • #327
Astute said:
If it goes wrong Grendel says you have to take it to Germany to get it fixed :wideyed:
Click to expand...

Why would that be?
 

Grendel

Well-Known Member
  • Jan 9, 2017
  • #328
skybluetony176 said:
Well depending on what version from Grendull you want to believe if it develops a fault you either need to take it to your local Audi dealer or bypass them and take it directly to Audi in Germany. I think it has something to do with whether you lived in Scotland but moved to Cornwall or not. Hope that clears things up
Click to expand...

Tony there is a huge Audi NSC in Milton Keynes.
 

Astute

Well-Known Member
  • Jan 9, 2017
  • #329
Grendel said:
Why would that be?
Click to expand...
So the manufacturer doesn't have to sort it but the dealership does like you said it doesn't?
 

Nick

Administrator
  • Jan 9, 2017
  • #330
It's not under warranty so I can take it any where.

My last car was and I had a number to call if there was any issues, they sent me a courtesy car and got it to the garage.

Never had another under warranty so don't know.
 

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #331
Grendel said:
Tony there is a huge Audi NSC in Milton Keynes.
Click to expand...

Fair enough. Now all you have to do is make your mind up whether Nick should take it there, his local dealer or back to the factory in Germany. He probably needs to confirm if he's recently moved to Cornwall from Scotland first though I'd imagine. But once he's done that I'm sure you can point him in the right direction though.
 
Reactions: Sky Blue Kid

Grendel

Well-Known Member
  • Jan 9, 2017
  • #332
Astute said:
So the manufacturer doesn't have to sort it but the dealership does like you said it doesn't?
Click to expand...

The manufacturer In the uk is based in Milton Keynes and will handle customer issues. It has a large customer service department.
 

Sky Blue Kid

Well-Known Member
  • Jan 9, 2017
  • #333
Sky Blue Kid said:
Sale of Goods Act - Which? Consumer Rights
Click to expand...
 

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #334
Nick said:
It's not under warranty so I can take it any where.
Click to expand...

Ooo! That's a tricky one. Is the part's on it OEM or patent parts?
 
Reactions: jimmyhill

Astute

Well-Known Member
  • Jan 9, 2017
  • #335
Grendel said:
The manufacturer In the uk is based in Milton Keynes and will handle customer issues. It has a large customer service department.
Click to expand...
So I would have to take it to MK to get it fixed?

Must be a new thing. Had a few Audis over the years. The wife has had a couple also. Any problems and they have always gone back to the dealership. They sort it and you get it back.
 

Nick

Administrator
  • Jan 9, 2017
  • #336
skybluetony176 said:
Ooo! That's a tricky one. Is the part's on it OEM or patent parts?
Click to expand...
Mixture of oem and uprated I think.
 

Grendel

Well-Known Member
  • Jan 9, 2017
  • #337
Astute said:
So I would have to take it to MK to get it fixed?

Must be a new thing. Had a few Audis over the years. The wife has had a couple also. Any problems and they have always gone back to the dealership. They sort it and you get it back.
Click to expand...

No you take it to a retailer. Your cars are very old and decrepit though aren't they so I'm not sure on your rights to be fair.
 

Astute

Well-Known Member
  • Jan 9, 2017
  • #338
Grendel said:
No you take it to a retailer. Your cars are very old and decrepit though aren't they so I'm not sure on your rights to be fair.
Click to expand...
My cars are nothing like you.
 

Grendel

Well-Known Member
  • Jan 9, 2017
  • #339
Astute said:
My cars are nothing like you.
Click to expand...

The one in the avatar has certainly had its day
 

trevelfarandwide

Well-Known Member
  • Jan 9, 2017
  • #340
Grendel said:
No you take it to a retailer. Your cars are very old and decrepit though aren't they so I'm not sure on your rights to be fair.
Click to expand...

An old car is a decrepit one? Very odd statement...
 
Reactions: skybluetony176 and Astute

Astute

Well-Known Member
  • Jan 9, 2017
  • #341
Grendel said:
The one in the avatar has certainly had its day
Click to expand...
Have you ever driven anything as good? She is now my track car. Running just over 500bhp. Quite a buzz on FWD. But you just don't have a clue.

Would you like to start on my other cars?
 
Reactions: trevelfarandwide

Grendel

Well-Known Member
  • Jan 9, 2017
  • #342
Astute said:
Have you ever driven anything as good? She is now my track car. Running just over 500bhp. Quite a buzz on FWD. But you just don't have a clue.

Would you like to start on my other cars?
Click to expand...

Dunno. My XKR convertible was always my favourite for speed. I once drove on the Nurburgring on it as part of a visit. Got a pro driver taking it round on there as well.
Always loved xj's when I had them.
Nowadays more of a Range Rover and Discovery sort.
 

Astute

Well-Known Member
  • Jan 9, 2017
  • #343
Grendel said:
Dunno. My XKR convertible was always my favourite for speed. I once drove on the Nurburgring on it as part of a visit. Got a pro driver taking it round on there as well.
Always loved xj's when I had them.
Nowadays more of a Range Rover and Discovery sort.
Click to expand...
Badly flexed in the middle in corners. Not that good at all. Just like most convertibles. Good motor for posing in though.

You say my Coupe is past it. Do a search for them going round the Nurburgring. You will see them go past just about everything. Then say they are past it.
 

Otis

Well-Known Member
  • Jan 9, 2017
  • #344
Good grief! My engine is bigger than your engine!!

Bet neither of you had a three wheeled Robin Reliant did you? It was green. Me and my mates called it the Green Pig. We even wrote a song about it.

'My Green Pig ain't very sporty,
My Green Pig only does about 40,
It blows over in the wind.'

Hands down, I win!!!
 
Reactions: SkyBlueCharlie, Skybluefaz, Astute and 1 other person

skybluetony176

Well-Known Member
  • Jan 9, 2017
  • #345
XJ series 2 coupe was the best Jag ever made. Design perfection.
 

olderskyblue

Well-Known Member
  • Jan 9, 2017
  • #346
Grendel wins, he can get more pies in the boot than astute.
 
Reactions: skybluetony176 and Astute

olderskyblue

Well-Known Member
  • Jan 9, 2017
  • #347
skybluetony176 said:
XJ series 2 coupe was the best Jag ever made. Design perfection.
Click to expand...

Well, much as i like that one, the E Type has to be the best Jag (or car) ever made if you're talking design perfection. Granted, it had a few failings actually driving one...
 
Reactions: skybluetony176

Otis

Well-Known Member
  • Jan 9, 2017
  • #348
olderskyblue said:
Grendel wins, he can get more pies in the boot than astute.
Click to expand...
Yeah, but when he gets blocked in can he just pick up his car and move it?
 
Reactions: skybluetony176 and olderskyblue

Astute

Well-Known Member
  • Jan 9, 2017
  • #349
olderskyblue said:
Grendel wins, he can get more pies in the boot than astute.
Click to expand...
Can I nominate my Grand Voyager as the pie carrier?
 

olderskyblue

Well-Known Member
  • Jan 9, 2017
  • #350
Astute said:
Can I nominate my Grand Voyager as the pie carrier?
Click to expand...

We're talking cars, not boats.... ;-)
 
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