Ricoh tickets solution.... (1 Viewer)

Grendel said:

Which was my point you idiot. The third full statement is irrelevant - it's the sheer volume of traffic that turns up with little time before the start is the issue - not the capacity of the venue.

Looks like you are on the stupid chair with Tony

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1000 turning up at the last minute at the Belgrade - Little Man - would be the same as 32000 turning up just before KO at the Ricoh. The "third full" statement was indisputably relevant.
You have your very own stupid chair.

Certainly a step in the right direction but printing an e-ticket at home is the real answer. Even some Div 2 teams offer this.

Sbarcher said:

Certainly a step in the right direction but printing an e-ticket at home is the real answer. Even some Div 2 teams offer this.

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Who and how?

Can only assume via a company like ticketmaster who would take a percentage?

Certainly Oxford United. Don't know of the arrangements but probably cheaper than running a full in-house ticket service. Could probably get away with much reduced physical presence. Also home printed many tickets for theatre and shows.

Sbarcher said:

Certainly Oxford United. Don't know of the arrangements but probably cheaper than running a full in-house ticket service. Could probably get away with much reduced physical presence. Also home printed many tickets for theatre and shows.

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It would be more expensive wouldn't it as they would take a hefty % of ticket sales?

Don't know, but Oxford rent their ground so similar position as us. Might be more expensive but so much easier to manage- maybe the club have already investigated.

Wheelfass said:

A 1000 turning up at the last minute at the Belgrade - Little Man - would be the same as 32000 turning up just before KO at the Ricoh. The "third full" statement was indisputably relevant.
You have your very own stupid chair.

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To be factually accurate it would be 86% capacity of Ricoh considering the same proportion Grendal used so would be the equivalent of 28,043 turning up at the Ricoh. Still a gross exaggeration by Grendal.

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Sbarcher said:

Certainly a step in the right direction but printing an e-ticket at home is the real answer. Even some Div 2 teams offer this.

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You can buy the systems, complete with software, off the shelf and they aren't too expensive. You'd have to use handheld scanners rather than the barcode readers on the gates already (which Wasps wanted to charge us a lot to use anyway) due to the different size print outs.

The bigger issue for us would be we would need a server at the Ricoh which is connected to our ticket office system and would also need a connection from that to each gate.

magic82ball said:

To be factually accurate it would be 86% capacity of Ricoh considering the same proportion Grendal used so would be the equivalent of 28,043 turning up at the Ricoh. Still a gross exaggeration by Grendal.

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The point is any ground would struggle to cope with a large amount of last minute sales requiring collection and a large walk up of people who wanted to choose where they sat rather than pay on the gate.

If 20K turned up at Wembley 15 mins before kick off to either buy or collect tickets it would be chaos.

Not saying the system doesn't need improving, clearly it does, but the club repeatedly requested people arrive early, those that did seemed to have little trouble getting in.

Grendel said:

It's nothing to do with that. It's to do with a high percentage buying at the last minute.

If you had 1,000 turn up at the Belgrade 15 minutes before a play are you seriously saying that they would accommodate better?

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Actually as someone who stood in the Collection queue I can tell you it wasn't Sales that was the problem...that queue was very short compared with collections. Collections only had one person at the window for ages...so glad this is being addressed...

It was inadequate resources and poor management, please analyse the facts rather than trying to say ot was an impossible solution because of the extra thousands we had walk up:

1. The queue and problesm were all to do with pre sales and pick up, so therefore you knew how many people were going to turn up to collect, therefore that is a completely manageable solution.

2. The unknown was the time they would turn up, but I think it would be fair to start with low staff rota on this from 5-6 but from 6 onwards, you would need more staff to handle the levels, or if most had picked up in that first hour, you move those staff onto cash turnstiles to allow a free quick flow on those.

3. It is fair to assume that most people work so being midweek, the likely time of pick up is probably 6.45-7.45

Not difficult really