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Paying for ST in monthly installments (1 Viewer)

  • Thread starter jas365
  • Start date Jul 20, 2017
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J

jas365

Well-Known Member
  • Jul 21, 2017
  • #36
Thanks for your help.

Just spoken to the ticket office at the Butts and they've passed it back to ticket master!!
 
J

jas365

Well-Known Member
  • Jul 22, 2017
  • #37
24 hours on and still heard nothing despite them saying they would call me back within an hour. Looks like I'll be picking the phone up again on Monday.....
 

chiefdave

Well-Known Member
  • Jul 22, 2017
  • #38
jas365 said:
24 hours on and still heard nothing despite them saying they would call me back within an hour. Looks like I'll be picking the phone up again on Monday.....
Click to expand...
Wouldn't expect anything before Monday as anyone who can actually fix the problem won't be in until then.
 

Otis

Well-Known Member
  • Jul 22, 2017
  • #39
chiefdave said:
Wouldn't expect anything before Monday as anyone who can actually fix the problem won't be in until then.
Click to expand...
I blame Sisu.
 
J

jas365

Well-Known Member
  • Jul 24, 2017
  • #40
Spoken to the office at the Butts this lunchtime, they assure me Ticketmaster have to sort it out.
Ticketmaster have already told me it's not their issue. Hoping someone calls me back this afternoon!
 
W

wingy

Well-Known Member
  • Jul 25, 2017
  • #41
jas365 said:
Spoken to the office at the Butts this lunchtime, they assure me Ticketmaster have to sort it out.
Ticketmaster have already told me it's not their issue. Hoping someone calls me back this afternoon!
Click to expand...
I had the same Issue last year.
I somehow managed to convince the employee at Ticketmaster that the issue was indeed their end.
Can't remember what form of words used but it's hard to make them look beyond their 'stock' departmental response.
 

Otis

Well-Known Member
  • Jul 25, 2017
  • #42
wingy said:
I had the same Issue last year.
I somehow managed to convince the employee at Ticketmaster that the issue was indeed their end.
Can't remember what form of words used but it's hard to make them look beyond their 'stock' departmental response.
Click to expand...

Is it something along the lines of 'Whatcha talking about, Willis?'
 
J

jas365

Well-Known Member
  • Jul 25, 2017
  • #43
Just got off the phone to Ticketmaster, they have had to do all the finance application again. Hopefully i'll get the confirmation from Zebra today.
 
Reactions: wingy and Otis

Otis

Well-Known Member
  • Jul 25, 2017
  • #44
jas365 said:
Just got off the phone to Ticketmaster, they have had to do all the finance application again. Hopefully i'll get the confirmation from Zebra today.
Click to expand...
Fingers crossed.
 
J

jas365

Well-Known Member
  • Jul 26, 2017
  • #45
Otis said:
Fingers crossed.
Click to expand...
Phoned zebra at lunchtime, they've not received anything from Ticketmaster. Phoned ticket master back and after waiting in a queue the guy went to put me through to a manager and I got cut off.

Tried phoning the club again to see if they could sort it only to find out the ticket office is closed on a Wednesday.

On the verge of giving up trying.....
 

Otis

Well-Known Member
  • Jul 26, 2017
  • #46
Can't you just apply again. Seems apparent that nothing went through. Can't you just start the process again?
 

Nick

Administrator
  • Jul 26, 2017
  • #47
If they have no record of the order, just place it again as Otis says.
 
S

skybluesam66

Well-Known Member
  • Jul 26, 2017
  • #48
so out of the 3000+ season ticket holders - around 1700 are in the name of Jas365
 
J

jas365

Well-Known Member
  • Jul 26, 2017
  • #49
Otis said:
Can't you just apply again. Seems apparent that nothing went through. Can't you just start the process again?
Click to expand...
Ticket master did all the application again while I was on the phone to them, zebra just say they must have done it wrong.

If I start the process again I don't think I can re-select my seats as they already allocated to that application even though it's not been completed?
 
S

stgeorge1966

Well-Known Member
  • Jul 26, 2017
  • #50
I think there maybe a few spares seats !!!
 
J

jas365

Well-Known Member
  • Jul 26, 2017
  • #51
stgeorge1966 said:
I think there maybe a few spares seats !!!
Click to expand...
I want those seats as we're part of a larger group.
Ticket master have now told me to phone the club back to sort it out.
 

Liquid Gold

Well-Known Member
  • Jul 26, 2017
  • #52
I wanted to change my seat but have emailed twice and am still seeing the old seat on my account. Anyone know how to sort it?
 

mark82

Super Moderator
  • Jul 26, 2017
  • #53
Liquid Gold said:
I wanted to change my seat but have emailed twice and am still seeing the old seat on my account. Anyone know how to sort it?
Click to expand...

Pick up the phone
 

birminghamskyblue

Member
  • Jul 30, 2017
  • #54
Still no season thicket through the post and only 5 working days left till the start of the season. Had advanced notice of direct debit collection from zebra finance so i know its been approved. Status on ticketmaster says current next to my season ticket. How is everyone elses application going?
 

Otis

Well-Known Member
  • Jul 30, 2017
  • #55
Can't remember now if I am getting a new card or not, or will be using last season's again. Thought it was going to be the latter originally, but didn't someone say we are now all getting new cards anyway?

If so, not had mine yet.
 

torchomatic

Well-Known Member
  • Jul 30, 2017
  • #56
I read something somewhere that if you applied after a certain date in July then you would get a new ticket anyway. Saying that we got ours in May and were told we were having tickets replaced even though we're not moving seats.
 
Reactions: Otis

Otis

Well-Known Member
  • Jul 30, 2017
  • #57
torchomatic said:
I read something somewhere that if you applied after a certain date in July then you would get a new ticket anyway. Saying that we got ours in May and were told we were having tickets replaced even though we're not moving seats.
Click to expand...

Cheers, Torch. I've not been told aanything. I just renewed my seat online and heard nowt since, apart from snippets on here. I got mine in May too.

Guess I should expect a new card through then.
 
Reactions: torchomatic

Nick

Administrator
  • Jul 30, 2017
  • #58
Otis said:
Cheers, Torch. I've not been told aanything. I just renewed my seat online and heard nowt since, apart from snippets on here. I got mine in May too.

Guess I should expect a new card through then.
Click to expand...

No you will use your existing one.
 
Reactions: Otis

Otis

Well-Known Member
  • Jul 30, 2017
  • #59
Nick said:
No you will use your existing one.
Click to expand...
Okay. What I initially thought then. Why has Torch been told he will he will get a new one I wonder.
 

torchomatic

Well-Known Member
  • Jul 30, 2017
  • #60
Otis said:
Okay. What I initially thought then. Why has Torch been told he will he will get a new one I wonder.
Click to expand...

That's what I was told when I got mine. We still have our old ones just in case but she definitely said we would be getting new ones.
 
Reactions: Otis

Otis

Well-Known Member
  • Jul 30, 2017
  • #61
Yep, hung on to my old one too, as per always.
 

Liquid Gold

Well-Known Member
  • Jul 30, 2017
  • #62
Mine came through yesterday
 
Reactions: torchomatic
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