Is it just me? The system apparently cannot handle a zero value transactions therefore for me to order a ticket for Saturday (from my match package) along with a ticket for my son (JSB member) it cannot be done online with print at home option. I have to phone the ticket office and queue at the ground to collect. What a farce...
not like City to shoot themselves in the foot when there's a bit of rare positivity around the club.
its not cov,its ticketmaster
Who gave them the contract?
In fairness Ticketmaster are well established and deal with large events. They should be able to do a better job than this.
Is it just me? The system apparently cannot handle a zero value transactions therefore for me to order a ticket for Saturday (from my match package) along with a ticket for my son (JSB member) it cannot be done online with print at home option. I have to phone the ticket office and queue at the ground to collect. What a farce...
In fairness Ticketmaster are well established and deal with large events. They should be able to do a better job than this.
If it's an attachment, I'm assuming folks can print that off at home too?They email you the ticket as an attachment as confirmation, open the attachment and then use the bar code from your "ticket on phone" to gain entry
If it's an attachment, I'm assuming folks can print that off at home too?
I think the problem the combination of adult and child, as it states the child cannot be ordered without a full paying adult ticket. The joke is that Ticketmaster and CCFC seem to accept this 'is what it is'. Just emailed the club now for a response as others will have this issue also, but don't know it yet!I managed to get my ticket for Saturday and print it off. Clicked on the correct £0 option. At checkout was asked for card details (for some reason!) Then it went through at £0 . Got email with ticket attached to print off.
Do you have an account for both you and your child set up?I think the problem the combination of adult and child, as it states the child cannot be ordered without a full paying adult ticket. The joke is that Ticketmaster and CCFC seem to accept this 'is what it is'. Just emailed the club now for a response as others will have this issue also, but don't know it yet!
I think the problem the combination of adult and child, as it states the child cannot be ordered without a full paying adult ticket. The joke is that Ticketmaster and CCFC seem to accept this 'is what it is'. Just emailed the club now for a response as others will have this issue also, but don't know it yet!
Do you have an account for both you and your child set up?
Fair enough, that was one issue I previously bumped into last seasonI do, and have match package for both of us.
Yes. I walked it through with ticketmaster on the phone just to check it wasn't my error and they said that they couldn't solve it either. They gave me the CCFC 0333 number to ring, who said its not our problem either, and try the 02476 number - which nobody answers!Do you have an account for both you and your child set up?
Yeah, it's not right. Should be much smoother.Yes. I walked it through with ticketmaster on the phone just to check it wasn't my error and they said that they couldn't solve it either. They gave me the CCFC 0333 number to ring, who said its not our problem either, and try the 02476 number - which nobody answers!
They need to fix this as I refuse to queue for 30 mins every home match to collect tickets, as with the Notts County match. If success comes on the pitch and we get crowds back of 15000 plus there will be another meltdown
I do, and have match package for both of us.
Match PackagesCan you but the match package at the butts hoping to get one on Saturday.
It's not Cov, it's not Ticketmaster, it's bloody Sisu!!its not cov,its ticketmaster
Watching this thread closely as I'm looking to buy 1 adult & 1 young adult match package
This week, all being well.
Cheers mate will have to do it online then was trying to kill 2 birds with one stone.Match Packages
LAST, I believe the Butt's is closed on a Saturday, for home games anyhow?
Can't you just hand them in on the gate? Not like there's a shortage of seats!They need to fix this as I refuse to queue for 30 mins every home match to collect tickets, as with the Notts County match.
Can't you just hand them in on the gate? Not like there's a shortage of seats!
Last season it was like a cheque book so you could hand one in on the turnstile, but this time it is all electronic. If you have a JSB they need a pre booked ticket to get in for free, hence it gets stuck in the system.Can't you just hand them in on the gate? Not like there's a shortage of seats!
Thanks for helping to sort that issue there must be a lot of fans in the same positionBetween CCFC and ticketmaster they have fixed the issue and I just order my tickets and printed at home.
Notes For others - make sure you assign the child to the child ticket. also if you have a 6 match package, select a U13 (or whichever) 6 match package for your child even though they are JSB members for a season. You still have to enter your credit card details even though value is zero. make sure on that page you select ticketfast otherwise you have to collect from ground. 3 mins after completing they email a pdf of the tickets to print.
First go seemed a bit messy but I'm sure it will be quick and simple for future matches and very pleased they sorted it.
even though I have a match package, and I am selecting ticketfast, it is still charging me £1
I paid £3,60 service charge up front - and did pay the extra £1 for the first game
this must be wrong - anybody else having this issue?
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