Laptop Issue (1 Viewer)

wingy · Jun 20, 2017

Just opened mine and got pale blue screen, series of rotating white dots in the centre and the arrow is present.
But nothing happening!
Don't if I just closed it last time used or if it was updating /is updating.
Had an update relating to apps, which I didn't request while over in Paris and seem to have had connectivity issues since.
TBH I haven't been impressed with this Aspire ES 15, which has seemed slow since setting it up around 6months ago.
Maybe that wasn't done properly?

Nick · Jun 20, 2017

Is it Windows 10?

Does it have any text at all on there like this?

wingy · Jun 20, 2017

It is windows 10 but no text just the dots. :-(

Nick · Jun 20, 2017

I guess you have tried turning it off for a bit then back on? How long have you left it for?

Also try taking the battery out for a bit so it properly powers off.

wingy · Jun 20, 2017

Yeah, but not for long.

Nick · Jun 20, 2017

I don't know if this helps.

I stumbled upon this simple solution for spinning dots that won't go away.

Turn computer off, then restart and press F12 to get the Boot Device Menu.
Select POST behavior. Select Fast Boot and set to [OFF] status. Save and exit.
Hopefully, your computer will continue to start up successfully. At least, mine did.

After rebooting a couple of times with Fast Boot [OFF] you can repeat the steps to turn Fast Boot back [ON].
Otherwise, every restart will be painfully slow.

With Fast Boot off, additional steps are taken to resolve compatibility issues. In my case, when the startup was complete there was a notification of a program that needed updating. Perhaps that update was not compatible with a Windows update?

wingy · Jun 20, 2017

Nick said:
I don't know if this helps.

Thanks I'll try that.

wingy · Jun 20, 2017

No good.
No way to enter the apps that are supposed to troubleshoot and f12 inactive
Seems the update on June 14th which is when I think mine did may have compatability issues.

olderskyblue · Jun 20, 2017

Try holding shift button while you reboot?

Otis · Jun 20, 2017

On Tory laptops it's the shifty button.

hotrod · Jun 20, 2017

Otis said:
On Tory laptops it's the shifty button.

On the Labour ones it does not do anything.

Regards.

Otis · Jun 20, 2017

Not even a little note in Notepad saying sorry, there's no memory left?

wingy · Jun 20, 2017

Thanks lads
All back on
Still a bit slow for my liking.
May have been in mid update.
Guess I'll find out the next time I turn it on /off!

wingy · Jun 20, 2017

Oh did I ever say I hate technology!!

Nick · Jun 21, 2017

wingy said:
Thanks lads
All back on
Still a bit slow for my liking.
May have been in mid update.
Guess I'll find out the next time I turn it on /off!

Try running some software called Malware bytes and do a scan

vow · Jun 21, 2017

Good idea Nick, always use Malwarebytes myself too.

Also Wingy, unless you're in an AC controlled room or a cool place at home, PC's, Laptops Electronic componenets etc. don't like heat! so a well ventilated area helps the laptop too.

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