covboy1987
Well-Known Member
Some of the points the Port vale Chairman has written to the fans about - makes interesting reading
We have a great staff base at this club, and whilst there are still some additions to the back room team to be made, we are improving how we deal with things. Customer service, whether on a matchday or if you book an event here, is paramount to our business success. If you have any complaint at all, let us know. Simply give us a call.
For my part I believe I have been approachable. How many other Chairmen in this division can be contacted directly on twitter or via the club’s website? I am always happy to have a dialogue with supporters.
Finally, if you are not already aware, we are welcoming Coventry City to the Vale on Saturday who are the team of my home city. Coventry is facing their own challenges, but I have to say, are playing exceptionally well in view of the adversities they are facing.
Let’s pack the Vale and remind our visitors what a community club is all about. It is a big day for me as many of my family and friends are Coventry City fans – the city of my birth – but I am Vale through and through and hopefully we can secure all three points.
One of the areas where we are clearly failing is communications to the fans and in turn how we deal with enquiries coming into the Club. It didn’t help that we had technical problems with the phone system which have now hopefully been resolved
I apologise if there have been times when requests or complaints have been made and not responded to as we have clearly let you down in this regard. I am looking to overhaul all communication channels and provide a consistent level of service and reasonable response time.
We have a great staff base at this club, and whilst there are still some additions to the back room team to be made, we are improving how we deal with things. Customer service, whether on a matchday or if you book an event here, is paramount to our business success. If you have any complaint at all, let us know. Simply give us a call.
For my part I believe I have been approachable. How many other Chairmen in this division can be contacted directly on twitter or via the club’s website? I am always happy to have a dialogue with supporters.
Finally, if you are not already aware, we are welcoming Coventry City to the Vale on Saturday who are the team of my home city. Coventry is facing their own challenges, but I have to say, are playing exceptionally well in view of the adversities they are facing.
Let’s pack the Vale and remind our visitors what a community club is all about. It is a big day for me as many of my family and friends are Coventry City fans – the city of my birth – but I am Vale through and through and hopefully we can secure all three points.