might sound really obvious but when the video is playing, at the bottom of the video screen there’s a little speaker and it defaults to “mute” with a little “x” underneath it. tried clicking that?For the 2nd game in a row I have no audio feed. I have paid my subscription. The guy from I Follow suggests I re boot my browser, but it is working OK for everything else. Any suggestions ?
Sorry can’t help directly fella but ifollow has been flaky for me in the past in terms of Audio and streaming so I’m suggesting it might not be an issue with your device. Also why is commentary from BBC CWR not available when viewing full match a few days later very frustrating. I’m live in Aus and not always awake to view live commentary however good or bad is essentialFor the 2nd game in a row I have no audio feed. I have paid my subscription. The guy from I Follow suggests I re boot my browser, but it is working OK for everything else. Any suggestions ?
Will try that on Sat, thanks.might sound really obvious but when the video is playing, at the bottom of the video screen there’s a little speaker and it defaults to “mute” with a little “x” underneath it. tried clicking that?
Don't pay for video, so won't get itBut you are getting video ?
ifollow audio commentary, on both the app and internet browser, have been absolutely woeful for me. They are apparently aware of problems on the former and suggested I use the website in the meantime.That's 3 games now with no audio feed. I need to contact I Follow or the club to get them to sort this problem out or give me a refund.
My brother, 150 miles away is having similar problems. I can't see a number or E Mail address on the site to contact (I wonder why ?). Any suggestions folks ?
I had the same problem.In relation to iFollow. I deleted the officious Ccfc app to reinstall and now the Apple App Store says the app is not available. Is this right? I can’t find it anywhere.
Are you watching live? There is no audio (or game clock) on full game replays.For the 2nd game in a row I have no audio feed. I have paid my subscription. The guy from I Follow suggests I re boot my browser, but it is working OK for everything else. Any suggestions ?
I'm abroad so UK IP address doesn't apply to me. I've used it for about 6 years, this is the first season I haven't.Feel like I'm the exception. I don't seem to have any problems these days. Saying it is worse than ever seems a bit OTT when thinking back to those early days of a single camera, no replays or commentary etc. I imagine most of the problems mentioned are connected to your choice of browser or trying to access it from a UK IP address.
I'm abroad so UK IP address doesn't apply to me. I've used it for about 6 years, this is the first season I haven't.
I can put up with the crap with rewind not working, no airplay, no proper full screen etc - but when they start actively blocking me for genuine usage it just isn't worth the expense or the hassle. I don't think complaining about being fully blocked from the service on a matchday (and having to wait days for them to respond) is OTT. Anyways, I've voted with my measly wallet.
You can still watch the games blocked that are being shown in the country you live. Luxembourg don't have the rights to show games so if you set your VPN to there you still get to see the game.I'm abroad so UK IP address doesn't apply to me. I've used it for about 6 years, this is the first season I haven't.
I can put up with the crap with rewind not working, no airplay, no proper full screen etc - but when they start actively blocking me for genuine usage it just isn't worth the expense or the hassle. I don't think complaining about being fully blocked from the service on a matchday (and having to wait days for them to respond) is OTT. Anyways, I've voted with my measly wallet.
You misunderstand - I was not blocked because the game was being shown in my country, I was blocked because I had used "too many devices" despite the fact that you can only ever stream on one. Essentially this is an anti-abuse system that's gone wrong.You can still watch the games blocked that are being shown in the country you live. Luxembourg don't have the rights to show games so if you set your VPN to there you still get to see the game.
I believe the club have limited control over the system and will just shrug because it's not something they control. The contact I had at the club who also had some choice iFollow feedback has gone silent, I think because there is nothing they feel they can do about it.Out of the country for the Oxford game, every time I selected the Oxford match and the option to "Watch live", it took me to the Norwich match!! ( which I almost paid for by mistake). This happened about 10 times over a period of about 20 mins, until just about kick off time, when suddenly it presented the right game, and I was able to pay and the stream worked fine. All of this was via. the CCFC website using Android & Chrome.
I hope the club are picking up all these issues, rather than just shrugging their shoulders.
I have been in correspondence with IFollow and basically they say it's not their fault as they have had few complaints, and won't do a refund. As others have said, they just don't want to know. Good job a lot of the games are televised, so I don't have to rely on their non service too often.For the 2nd game in a row I have no audio feed. I have paid my subscription. The guy from I Follow suggests I re boot my browser, but it is working OK for everything else. Any suggestions ?
I had this all second half at the weekend too. They’re clearly persisting sessions way too long on their end and being stupidly overzealous with detecting things they think mean you are breaking rules as opposed to things like changing WiFi network or access point or, god forbid, opening a new browser window.I have been in correspondence with IFollow and basically they say it's not their fault as they have had few complaints, and won't do a refund. As others have said, they just don't want to know. Good job a lot of the games are televised, so I don't have to rely on their non service too often.
I would think legally weather the Club can fix it or not, whoever you paid you enter into a contract with them. If there is a fault and they are aware of it as "they have had a few complaints" they surely are in breach of contract? Not a lawyer but if they cant fix it, surely you should be entitled for a refund.I have been in correspondence with IFollow and basically they say it's not their fault as they have had few complaints, and won't do a refund. As others have said, they just don't want to know. Good job a lot of the games are televised, so I don't have to rely on their non service too often.
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