You are downloading at around 7mb though so it is still not too bad!
I am with Virgin on Broadband, have to say they are decent until you need support from them!
you should try talk talk or tiscali you would never moan about BT again
I've got The XL Package with Virgin = Upto 20mb Fibre Optic Broadband, T.V Channels + Phone.
See http://allyours.virginmedia.com/html/all_products.html For ALL products/Packages.
I usually download at 2.3 megaBYTES ber second so it is pretty quick
Never had any problems with Tiscali, BT were awful over here
that bad theni was thinking of talktalk
To whom it may concern
It is with great regret that I feel I have had to resort to writing down an official written complaint regarding your whole organisation.
On Friday 19th December 2008 a restriction was placed on my line and broadband for failing to settle my account that was due on 1st December 2008. This was down to me starting a new job on the 17th November 2008. I was aware that I was not going to receive any wages until the 7th December 2008 and had to cancel all my direct debits to avoid not only payments being returned but also expensive bank charges for failed direct debits. On arrival home from work on Friday 19th December I opened my mail and opened a letter from yourselves reminding me of the oversight to which my first reaction was oops I have forgotten that and put the letter down in front of me to follow up as soon as I had finished opening other mail I had received. It was then that I had discovered that a restriction had been placed on the line. After making payment I was advised that it would take anything between 2 – 48 hours.
In my entire life I have not had the misfortune of encountering a worst customer service and operation ever than Talktalk. I have been passed around from department to department and never have I come across such incompetence as many of your finance department, customer service department or faults department. I have had agents who have completely ignored what I have been telling them. Some have been rude, condescending and patronising. A particular agent who would only give his name as ‘Ashras’ but refused to give me his surname or let me speak to his supervisor and/or line manager was so rude I had to enquire “If he was taking the piss” to which he replied “he wasn’t taking the piss”. He had asked me if I had the system in front of me to which I replied that I had assuming that he meant I had my computer in front of me when he was clearly mocking me, which I reacted the way I did.
In total over the weekend and Monday I have spent a total of around 9 hours on the phone trying to sort out my problems many of those have been on hold waiting for another incompetent agent to answer. I have had 2 completely unnecessary visits from BT once on Sunday and once on Monday whilst I was at work. Both had cost your company money due to the incompetence of more of you so called agents.
My contract is due to be renewed in February and I can assure you that I have absolutely no intention of renewing it nor having anything to do with Talktalk and the Carphone Warehouse or subsidiary companies in my life time.
I hope you take this complaint seriously but after seeing the way your company act just on the phones I’m sure that it will just be passed around from department to department without anything actually being done about it because that is the way I have been treated on the phones.
At the time of writing this letter I still have no phone line or broadband 76 hours after making payment of £23.98. I will also be forwarding a copy of this letter to BBC’s watchdog, my local trading standards department and ofcom.
I've got friends who've not had internet connection for over a week now They are with BT. They have been told it's a fault with their line 'But their phone is still working' They were told on Friday that some will be out within 48hrs But as they don't count the weekend they are hoping it will be tomorrow ....
I am on a one man mission to prevent anyone ever having to suffer talktalk. when they are working speeds are generally good, but apart from constant dropping of signal throughout my contract their customer service is the worst I have ever in my life had the misfortune to stumble across
Here is a copy of a letter i sent to them. They admitted that they were in the wrong but nothing came of it apart from a phonecall with an apology wow:slap:
I've told them it's not Hub it's a problem with The Box outside so an Engineer is going out.
You have been transferred instantly?
To be honest, internet speed tests are not very reliable anyway.
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