Family Zone Query (3 Viewers)

Alex1987 · Friday at 9:40 AM

Hi All,

Is anyone able to clarify the Family Zone rules around non attendance of a child. The website states the following:

Family Zone terms and conditions regarding Ticket Exchange from the 2024/25 season will not be in place for the 2025/26 season – however, Adults/Concessions not attending with a junior will need to notify the Ticket Office of this, and move their seats to a Standard Zone area (subject to availability).

I aim to do weekend games with my two children (twins just turned 6) but we live just over an hour away and so the night games just don't work for them. I didn't attend them either last season and was happy with this given the subsidized adult ticket at £250. Now I'll be paying the same price as the rest of the ground (Standard), I'm reading this as I can come to the night game along but need to move my seat out of the Family Zone. Questions:

1. Do I have to pay to upgrade to the rest of the stadium like I would have done in 2024/25? I'm reading this as no, and it would feel ridiculous for me to have to pay again to come to a night game!
2. Does anyone feel this is a pointless exercise assuming the answer to question 1 is No? Given there is no resale, I'd be potentially taking a seat in the rest of the stadium that someone else could buy, with my own ST seat remaining empty? Surely for the odd night game it just makes more sense for me to sit in my own seat?

Would appreciate any clarification, thoughts.

Thanks

AJB1983 · Friday at 9:47 AM

Alex1987 said:
Hi All,

Is anyone able to clarify the Family Zone rules around non attendance of a child. The website states the following:

Family Zone terms and conditions regarding Ticket Exchange from the 2024/25 season will not be in place for the 2025/26 season – however, Adults/Concessions not attending with a junior will need to notify the Ticket Office of this, and move their seats to a Standard Zone area (subject to availability).

I aim to do weekend games with my two children (twins just turned 6) but we live just over an hour away and so the night games just don't work for them. I didn't attend them either last season and was happy with this given the subsidized adult ticket at £250. Now I'll be paying the same price as the rest of the ground (Standard), I'm reading this as I can come to the night game along but need to move my seat out of the Family Zone. Questions:

1. Do I have to pay to upgrade to the rest of the stadium like I would have done in 2024/25? I'm reading this as no, and it would feel ridiculous for me to have to pay again to come to a night game!
2. Does anyone feel this is a pointless exercise assuming the answer to question 1 is No? Given there is no resale, I'd be potentially taking a seat in the rest of the stadium that someone else could buy, with my own ST seat remaining empty? Surely for the odd night game it just makes more sense for me to sit in my own seat?

Would appreciate any clarification, thoughts.

Thanks

Yeah.

No the way I read it is you wouldn’t pay more as the pricing for adults is the same unless you can get a seat in premium zone (which are probably few and far between anyway).
What you would be effectively doing is freeing up your seats in the event another family wanted to go in the FZ.

chances are your seat wouldn’t be taken - our friends who we sit alongside put theirs on the exchange last season a couple of times and they didn’t get resold - but it gives opportunity - that’s the main reason.

Flying Fokker · Friday at 9:48 AM

email the ticket office.. it’ll be a lot quicker.

napolimp · Friday at 10:05 AM

Alex1987 said:
Hi All,

Is anyone able to clarify the Family Zone rules around non attendance of a child. The website states the following:

Family Zone terms and conditions regarding Ticket Exchange from the 2024/25 season will not be in place for the 2025/26 season – however, Adults/Concessions not attending with a junior will need to notify the Ticket Office of this, and move their seats to a Standard Zone area (subject to availability).

I aim to do weekend games with my two children (twins just turned 6) but we live just over an hour away and so the night games just don't work for them. I didn't attend them either last season and was happy with this given the subsidized adult ticket at £250. Now I'll be paying the same price as the rest of the ground (Standard), I'm reading this as I can come to the night game along but need to move my seat out of the Family Zone. Questions:

1. Do I have to pay to upgrade to the rest of the stadium like I would have done in 2024/25? I'm reading this as no, and it would feel ridiculous for me to have to pay again to come to a night game!
2. Does anyone feel this is a pointless exercise assuming the answer to question 1 is No? Given there is no resale, I'd be potentially taking a seat in the rest of the stadium that someone else could buy, with my own ST seat remaining empty? Surely for the odd night game it just makes more sense for me to sit in my own seat?

Would appreciate any clarification, thoughts.

Thanks

Assume this is due to the change of prices in FZ. I reckon you have to tell the ticket office, so they have the opportunity to resell your seats in the FZ, and you can move the adult ticket to the standard zone free of charge, as it's the same price anyway.

Calista · Friday at 10:27 AM

Maybe the thinking is that they want to discourage anyone from buying a couple of "£2 per game" tickets for their kids whilst only intending take them along once in a while. That's clearly not the OP's approach, but I imagine that there are quite a lot of kids seats left empty at some games, especially the night matches?

It does seem like a complete pain to have to go through a disruptive admin process every time the kids can't make it. What if there's an unforeseeable issue an hour or two before the game that means they can't join you - will you be refused entry?

Ideally of course we want as many as possible of the super-cheap kids STs to go to genuine young followers who'll be future adult City fans. But I'm not sure that elaborate rules like this are the way to go.

ccfc1234 · Sunday at 8:56 AM

Alex1987 said:
Hi All,

Is anyone able to clarify the Family Zone rules around non attendance of a child. The website states the following:

Family Zone terms and conditions regarding Ticket Exchange from the 2024/25 season will not be in place for the 2025/26 season – however, Adults/Concessions not attending with a junior will need to notify the Ticket Office of this, and move their seats to a Standard Zone area (subject to availability).

I aim to do weekend games with my two children (twins just turned 6) but we live just over an hour away and so the night games just don't work for them. I didn't attend them either last season and was happy with this given the subsidized adult ticket at £250. Now I'll be paying the same price as the rest of the ground (Standard), I'm reading this as I can come to the night game along but need to move my seat out of the Family Zone. Questions:

1. Do I have to pay to upgrade to the rest of the stadium like I would have done in 2024/25? I'm reading this as no, and it would feel ridiculous for me to have to pay again to come to a night game!
2. Does anyone feel this is a pointless exercise assuming the answer to question 1 is No? Given there is no resale, I'd be potentially taking a seat in the rest of the stadium that someone else could buy, with my own ST seat remaining empty? Surely for the odd night game it just makes more sense for me to sit in my own seat?

Would appreciate any clarification, thoughts.

Thanks

Had not noticed this and it seems quite a big oversight from the club that needs clarification. If a child falls ill on a match day and tickets are sold out (likely the ways things are) the adult who is paying as much as adults in other areas is in effect excluded from the ground? That can't be right surely?

Mucca Mad Boys · Sunday at 9:11 AM

ccfc1234 said:
Had not noticed this and it seems quite a big oversight from the club that needs clarification. If a child falls ill on a match day and tickets are sold out (likely the ways things are) the adult who is paying as much as adults in other areas is in effect excluded from the ground? That can't be right surely?

It’s a deliberate policy. The club wants to crack down on adults going into the FZ without the 1-2 kids on their ST.

For all the honest people who would have genuine illnesses, there’s people gaming the system. I’m not sure how proactively the stewards check ST at the turnstile.

Personally, I never had my ticket checked in the FZ nor this season (outside FZ).

That all said, given the adult ST is £440 in and out of the FZ, it should sort itself out.

Alex1987 · Sunday at 9:56 AM

Mucca Mad Boys said:
It’s a deliberate policy. The club wants to crack down on adults going into the FZ without the 1-2 kids on their ST.

For all the honest people who would have genuine illnesses, there’s people gaming the system. I’m not sure how proactively the stewards check ST at the turnstile.

Personally, I never had my ticket checked in the FZ nor this season (outside FZ).

That all said, given the adult ST is £440 in and out of the FZ, it should sort itself out.

I'm not sure how it's gaming the system when adults are the same as the rest of the ground...

Captain Dart · Sunday at 10:01 AM

Alex1987 said:
I'm not sure how it's gaming the system when adults are the same as the rest of the ground...

Not in FZ but in all areas last season they required proof of age for over 65's tickets. Presumably to stamp out abuse of that consession.

Mucca Mad Boys · Sunday at 10:42 AM

Alex1987 said:
I'm not sure how it's gaming the system when adults are the same as the rest of the ground...

Yes. It’s a legacy issue which is why I said, because the adults pricing have been harmonised, it should be a ‘non-issue’ this season.

Previously, at £250 for an adults ST and a child’s ST at £50 is still 75% of the price for a standard adults ticket. So it’s easy to see where the system was played previously.

SkyBlue_Bear83 · Sunday at 10:58 AM

Alex1987 said:
Hi All,

Is anyone able to clarify the Family Zone rules around non attendance of a child. The website states the following:

Family Zone terms and conditions regarding Ticket Exchange from the 2024/25 season will not be in place for the 2025/26 season – however, Adults/Concessions not attending with a junior will need to notify the Ticket Office of this, and move their seats to a Standard Zone area (subject to availability).

I aim to do weekend games with my two children (twins just turned 6) but we live just over an hour away and so the night games just don't work for them. I didn't attend them either last season and was happy with this given the subsidized adult ticket at £250. Now I'll be paying the same price as the rest of the ground (Standard), I'm reading this as I can come to the night game along but need to move my seat out of the Family Zone. Questions:

1. Do I have to pay to upgrade to the rest of the stadium like I would have done in 2024/25? I'm reading this as no, and it would feel ridiculous for me to have to pay again to come to a night game!
2. Does anyone feel this is a pointless exercise assuming the answer to question 1 is No? Given there is no resale, I'd be potentially taking a seat in the rest of the stadium that someone else could buy, with my own ST seat remaining empty? Surely for the odd night game it just makes more sense for me to sit in my own seat?

Would appreciate any clarification, thoughts.

Thanks

Yes I'm reading it as you can move your adult ticket to a standard area free of charge if the kids aren't going.

Seems a bit of a faff, I suppose it could free up your seats to a family who want to to attend in the FZ as a one off at cheaper prices for them is the clubs thinking.

Personally don't think its worth the hassle considering if standard zones are close to sell out it may make trouble for you exchanging your ticket and how many family zone tickets are actually re-sold on the ticket exchange system, especially if its relatively short notice.

No ones going to buying family zone tickets for cheaper adult prices anymore so just let them sit in there seat they paid for on the few times the kids won't be going.

Sky_Blue_Dreamer · Sunday at 3:11 PM

Alex1987 said:
I'm not sure how it's gaming the system when adults are the same as the rest of the ground...

Indeed. Doesn't make sense to do it next season when there isn't a discounted ST for adults.

Family Zone Query (3 Viewers)

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