Tbf the admin is the mouthpiece of the club and the only way of communicating. I was given a customer services email address and you receive a generic response saying they will answer within 2 weeks!It’s a mess we all know that.
But the prats on Twitter arguing with the admin. Christ.
It's a big improvement on the old shop. The changing rooms (finally you can try things on) were probably the nicest part, except the doors are too big so don't shut. Still, you can't have everything...Anyway , was the shop nice?
Was you going to go and get one ?
Because people who have already paid and did so in the belief their orders would be supplied first haven’t received them.
I also suspect that as people still haven’t had dispatch emails that the stock still isn’t available.
Doug is saying the majority of preorders have been fulfilled. That simply can’t be true, unless they are prioritising customers who don’t post on this forum or Twitter.
He also says they wont sell any shirts in the store before all pre orders are fulfilled........Doug is saying the majority of preorders have been fulfilled. That simply can’t be true, unless they are prioritising customers who don’t post on this forum or Twitter.
We need to maximise revenues (as soon as we’ve fulfilled the pre-ordered revenues)How is it the right decision to turn down people wanting to spend £50 tomorrow morning?
I have had no emails despite ordering on the release date. 2 mates have theirs but another who got the despatch email a week ago saying delivery last Friday or Saturday still hasn’t received anything.Doug is saying the majority of preorders have been fulfilled. That simply can’t be true, unless they are prioritising customers who don’t post on this forum or Twitter.
Out of the clubs hands.
Which bit is out of the clubs hands, exactly?
The comms is very much in control of the club, as is the process by which they release the stock (when it finally arrives).
It seems fair to me that you release first to the people who've already paid for stuff, and were promised it ages ago.
I wouldn't be angry if I got a sensible 'in time' reply from the club, rather than 8 days of an automated system saying 'pending review'If a delivery van breaks down or Hummel send shirts late, I'm not sure what the club can do.
The comms is absolutely an issue but people would be angry regardless.
If a delivery van breaks down or Hummel send shirts late, I'm not sure what the club can do.
The comms is absolutely an issue but people would be angry regardless.
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Maybe not having a ton of shirts sitting out for a shop opening might help. letting the 200 buy shirts of the rack when pre orders havent been fulfilled is asking for trouble.
It's a completely different batch of shirts.
Why should the club turn down money because a delivery van hasn't arrived?
Because of that view, people cannot buy shirts tomorrow when the club have them ready in the shop.
It's a completely different batch of shirts.
Why should the club turn down money because a delivery van hasn't arrived?
Because of that view, people cannot buy shirts tomorrow when the club have them ready in the shop.
I doubt it was a separate batch. Someones made a cock up with the ordering and its arse covering time.
The pre ordered shirts supposedly arrived on Tuesday yet have any been dispatched ?. they could have swapped them for the shop stock
As someone who has worked in retail. you want to prioritise pre orders. refunds and unhappy customers cost a lot more than selling a few to make a quick buck.
The whole saga could have been avoided with better and honest coms from the club.
This is what i dont get
The club themselves have tweeted shop stock is seperate
So why can we not just go and buy one? They will literally just be sat there
It is. When you order something from an online store, they don't collect it from the rails and package it up. It's a separate entity.
Those who have order will have theirs delivered, hence why they can't give you one from the store tomorrow. You'd end up with two.
If a delivery van breaks down or Hummel send shirts late, I'm not sure what the club can do.
The comms is absolutely an issue but people would be angry regardless.
The club shop isn't listed as a separate entity. For a single store it's quite common to share stock.
They club has no dispatched yet. so could easily do a voucher swap for customers wanting to collect rather than now wait for the post.
It really isn't difficult. retailers do it all the time.
I do think it's stupid taking them off sale.
Nothing for us but i do know someone that ordered on the 14th and received their shirts. I think they arrived last week, regardless there are certainly some being delivered.Has anybody here who ordered on the 14th had a despatch email yet? Surely if they have been 'working tirelessly' to clear the backlog since the middle of this week some of us must have had some joy?
It's literally because people moaned unfortunately. To keep the pre-order brigade happy, they've taken them off sale.
Correct, bur where are those shirts now? Where did the lorry break down? Presumably a replacement lorry sent swap the stock over and complete the onward journey. If it was genuine the replacement vehicle should have been with them by the time the comms came out 4 days later, which means it was total bollocks.The shirts in the lorry will not be the shirts they have in store. Equally, they are not the shirts the players will be wearing.
Come on doug enough nowThe shirts in the lorry will not be the shirts they have in store. Equally, they are not the shirts the players will be wearing.
Correct, bur where are those shirts now? Where did the lorry break down? Presumably a replacement lorry sent swap the stock over and complete the onward journey. If it was genuine the replacement vehicle should have been with them by the time the comms came out 4 days later, which means it was total bollocks.
The 'pre order brigade' are your low cost, high value, loyal customers, who are paying up front for stuff.
Pissing them off is stupid, expensive, and probably impacts an easy income stream next season when some will hold off buying this way. This could clearly have been handled far, far better. I don't get the endless need to make excuses for the club.
I'm gonna head down and just try and buy it anyway
What they gonna do if you rock up with say 3 shirts and want to hand over £150? No? I highly doubt that
Nope, just had an email (I have sent lots of people lots of emails!!!) apologising for not sending my order - and they listed an order that wasn't even mine! (Rather worryingly!!!!!)Has anybody here who ordered on the 14th had a despatch email yet? Surely if they have been 'working tirelessly' to clear the backlog since the middle of this week some of us must have had some joy?
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