Saddlebrains
Well-Known Member
Well put it this way
Doug's not had to touch a penny of his own money. Easy to reinvest the money from player sales when you've not lost anything as of yet
Funny isn’t it? Imagine if Gus and Vik had said they want to stay and we didn’t have £35m burning a hole. I wonder how this summer would have been viewed then?
6 weeks of ironing?Yes, but it still takes time to stick those logos on before posting them out. If it were me I'd want them totally finished, packaged up and ready to go in advance of the release. The fact the release pics had a photoshopped logo on showed that they weren't ready at all. That's just terrible.
Yeah that's fair. My terminology suggestion might not have been correct but you get my point.If the club said 'logistical issues', people would have kicked off that they aren't being open.
This is just my opinion, but I think this has been such a shitshow because of errors from both sides. I think we made it difficult for Hummel to produce the shirt because we didn't have a sponsor until 5 mins before it was due for release. Then the manufacturers have had issues getting the shirts into production on their schedule. The latest excuse of the van breaking down is a really poor one IMO and I'm half expecting to hear 'some rodents got into the warehouse and chewed through the kits'.
While I could accept that occasionally there could be a spanner in the works that means things won't be delivered on time we've had problems for a number of years having kits ready and with ST's being delivered. It's just a farce.
Kits are supposedly signed off nearly a year in advance. I remember when the kit was released they were available to buy in the shop on the day of release. They will have sales data from previous seasons so surely they could have a production run in advance to enable this to happen? (I accept that would not be the case this year due to the sponsor issue).
Same with season tickets. People start ordering them weeks in advance, so start getting them printed and sent out immediately. Maybe they're worried about cloning or something (though I doubt it) but even then get the cards sent out at least a couple of weeks in advance to give a bit of leeway in case there are problems with delivery. Yes, sometimes people want to move seats when non-renewed ST seats become available but add an admin charge if people want to do that. I think it might not be too long before they'll be sent out digitally for people to have on the wallet on their phones but I bet they'll somehow find a way to not have them ready on time then either.
Same. Club has had £150 of my money for almost 6 weeks now with zero communication and still only showing as “processing”We've ordered 3, heard nothing. It's piss poor.
Who wants to play in dark blue?Couldn’t they reuse the Leicester kit?
I pretty much agree with most of this.This issue might genuinely be out of the clubs hands, but how many times have we heard there to be problems and it's not the clubs fault?
Kit delays? - It's Hummel, the kit supplier or the lorry drivers fault
Season ticket delays? - It's ticketmasters fault
Haven't got a pitch to play on at the start of the season? - Wasps fault (I do blame Wasps for this, but still think it was mad nobody thought to check there might be issues)
If it is out of the their hands, fair enough but these problems always seem to be a complete surprise to the club with apparently no backup plan in place.
Hopefully with a new owner in now, we can start to see improvements but it seems we still have the same infrastructure problems as with the previous
Hi Shep, how did you fire off an email from the message centre, I'm only able to put an order enquiry in (or is that the same thing) , I put one up 6 days ago and is still sitting at 'Pending Review' statusSo, fired off another e.mail via message centre on shop website.
Here is the response for dissection... Spot the difference from CCFCs statement....
Thank you for getting in touch.
To give you an update on the home shirt pre-order: As of now, we have successfully processed 1400 orders, and our team is working tirelessly to complete the remaining 3500 orders as quickly as possible.
Unfortunately, we encountered an unforeseen delay in the delivery of 3000 units. The lorry responsible for the second delivery broke down, and despite our best efforts, it was unable to arrive at the warehouse on Friday as planned.
We want to assure you that we are actively addressing the situation. The affected lorry has been rescheduled for delivery today, the earliest possible date following the recent Bank Holiday. Once the stock has been received at the warehouse, we will begin dispatching these items starting tomorrow morning.
This delay may have also impacted other orders, particularly those that include a combination of different sizes. For example, if both a Small and a Medium have been ordered and the Small size stock does not arrive, it has unfortunately delayed shipping of the entire order.
We apologise for any inconvenience caused by these unavoidable circumstances.
Please be assured that our team is dedicated to resolving this issue and fulfilling all pre-orders as soon as possible. We sincerely appreciate your patience and understanding in this matter.
On the online store- ccfcstore.co.uk, or whatever it is, create an account (if you don't already have one)Hi Shep, how did you fire off an email from the message centre, I'm only able to put an order enquiry in (or is that the same thing) , I put one up 6 days ago and is still sitting at 'Pending Review' status
YEah that is what I did, no reply in 6 days though, obviously not as important as others lolOn the online store- ccfcstore.co.uk, or whatever it is, create an account (if you don't already have one)
You get a few options once you have an account, such as "order history" and "message centre"
On order history, find your order number (guessing it will be showing as "processing"!!)
Make a note of it, then open message centre - create new query (I think it is called), select order number, then type away and send..
Fairly straightforward if you have an account you can log into.
I have two orders, have messaged about each 3 times. Not every one had had a reply. Also, two of the replies I have received have received generic responses ....YEah that is what I did, no reply in 6 days though, obviously not as important as others lol
So, fired off another e.mail via message centre on shop website.
Here is the response for dissection... Spot the difference from CCFCs statement....
Thank you for getting in touch.
To give you an update on the home shirt pre-order: As of now, we have successfully processed 1400 orders, and our team is working tirelessly to complete the remaining 3500 orders as quickly as possible.
Unfortunately, we encountered an unforeseen delay in the delivery of 3000 units. The lorry responsible for the second delivery broke down, and despite our best efforts, it was unable to arrive at the warehouse on Friday as planned.
We want to assure you that we are actively addressing the situation. The affected lorry has been rescheduled for delivery today, the earliest possible date following the recent Bank Holiday. Once the stock has been received at the warehouse, we will begin dispatching these items starting tomorrow morning.
This delay may have also impacted other orders, particularly those that include a combination of different sizes. For example, if both a Small and a Medium have been ordered and the Small size stock does not arrive, it has unfortunately delayed shipping of the entire order.
We apologise for any inconvenience caused by these unavoidable circumstances.
Please be assured that our team is dedicated to resolving this issue and fulfilling all pre-orders as soon as possible. We sincerely appreciate your patience and understanding in this matter.
Bit of a shit-show really this one.
I guess this needs to be raised at the next meeting Pete/Mark have with the powers that be. What steps will be taken at the end of this season to ensure that this seasons kit launch/dispatch, isn't repeated next season?
I still don't think it'll result in a loss of revenue - if you want a shirt, you'll get a shirt. It's rather poor though that there's been issue after issue with something that holds a lot of excitement for many fans.
And also - don't say that the van broke down...it sounds so National League. Say something else like 'logistical issues with a national carrier' or something like that. Same thing but at least makes it sound more professional. At least project a Premier League image, even if we're not!
Lol, the not as important as others wasn't aimed at you Shep, just a general comment trying to extract a laughI have two orders, have messaged about each 3 times. Not every one had had a reply. Also, two of the replies I have received have received generic responses ....
Edit - I'm also no more or less important than any other person that has an order in.
They could have knitted all 3,500 since 14th July.Lol
1400 out of 3500 done by when the club said everyone would recieve them
Again, agreed but they could at-least convey to him the thoughts of many on here. At least it's more grown up and worthy of a response than any shouty brigade.Shouldn't be down to Pete/ Mark, Doug King need's to explain to the fans what the F**K is going on.
This is the bit that doesn’t make sense to me. The fact that the sponsorship was still be sorted out shouldn’t matter as that’s added afterwardsWhat’s the benefit in leaving it late? I really don’t get why you wouldn’t have everything sorted with maybe just the sponsors to go on before the last season finishes. Shirt designs and stuff should be solid by the preceding Christmas.
Book yourself onto the opening night of the superstore tomorrow and buy the shirt by the sounds of it
Same. Club has had £150 of my money for almost 6 weeks now with zero communication and still only showing as “processing”
Same.Not able to book.
Had same. So they will have stock in the shop tomorrow but can’t ship my shirts before thenYep, I’ve had the email to pop down between 6 and 7. No thanks. Tossers. Still ‘processing’. Can’t see it being here before Saturday
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