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Club superstore Launch (1 Viewer)

  • Thread starter GaryJones
  • Start date Aug 30, 2023
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COVKIDSNEVERQUIT

Well-Known Member
  • Aug 31, 2023
  • #36
Saddlebrains said:
Find it very fucking distasteful they've got that many shirts and havent fulfilled pre orders
Click to expand...


We'll we know what to do next season.
 
Reactions: skybluejane

chiefdave

Well-Known Member
  • Aug 31, 2023
  • #37
Pusb1 said:
most of our merch is trash isn't it?

plain teeshirts/hoodies with huge logos on the front. i could get one of those made from Coventry Market for £2
Click to expand...
Hopefully changes coming. There's been a few jobs advertised that have pretty much said that side of things is shit and needs sorting
 

chiefdave

Well-Known Member
  • Aug 31, 2023
  • #38
pusbccfc said:
Just seen a tweet from someone saying they should not have let people buy the shirt until the pre-orders are fully out
Click to expand...
Let's be honest, a decent chunk of the people giving the club shit for having stock in the club store would also be giving them shit if they opened the new store without stock

There were already people revving up on here with 'bet they've got no shirts at the opening' type posts
 
Reactions: pusbccfc

Nick

Administrator
  • Aug 31, 2023
  • #39
pusbccfc said:
I hate to be annoying but it doesn't work quite like that.

If you buy something online from Sports Direct, they can't go into the store to send it off. Different types of stock.

It's annoying and Doug will explain that tomorrow.
Click to expand...

Yeah exactly, it will be from the provider whoever it is now since the last ones went bust. Online orders will be from them. It isn't the store sending them out.
 

pusbccfc

Well-Known Member
  • Aug 31, 2023
  • #40
Nick said:
Yeah exactly, it will be from the provider whoever it is now since the last ones went bust. Online orders will be from them. It isn't the store sending them out.
Click to expand...

Absolutely. Different batches.
 

Saddlebrains

Well-Known Member
  • Aug 31, 2023
  • #41
chiefdave said:
Let's be honest, a decent chunk of the people giving the club shit for having stock in the club store would also be giving them shit if they opened the new store without stock

There were already people revving up on here with 'bet they've got no shirts at the opening' type posts
Click to expand...


Dont see what was wrong with the store we had tbh, its not like we had decent clobber to fill it with is it?
 
Reactions: oakey
H

hamertime

Well-Known Member
  • Aug 31, 2023
  • #42
The staff in there could do with a crash course in customer service. I haven’t seen one smile in years, they actually look angry is you need any help.

If I see any Coventry City screen wash in there I’m walking straight out.
 
Reactions: coop

MalcSB

Well-Known Member
  • Aug 31, 2023
  • #43
pusbccfc said:
Absolutely. Different batches.
Click to expand...
More a a question of priority.
 

pusbccfc

Well-Known Member
  • Aug 31, 2023
  • #44
MalcSB said:
More a a question of priority.
Click to expand...

Absolutely and there's a need for an apology.

I have a feeling there will be some form of compensation.
 

pusbccfc

Well-Known Member
  • Aug 31, 2023
  • #45
Saddlebrains said:
Dont see what was wrong with the store we had tbh, its not like we had decent clobber to fill it with is it?
Click to expand...

Poor location and it was tiny. Hugely overcrowded on a matchday.
 
Reactions: Alkhen

chiefdave

Well-Known Member
  • Aug 31, 2023
  • #46
hamertime said:
If I see any Coventry City screen wash in there I’m walking straight out.
Click to expand...
Thought people wanted a retro section
 
Reactions: Somerset Sky Blue

shepardo01

Well-Known Member
  • Aug 31, 2023
  • #47
Frostie said:
Would have happily done it for you mate but the link they sent me to register didn't work until it was already sold out. Sorry pal
Click to expand...
Cheers mate, much appreciated -A very very kind member on here offered me their ticket at fairly late notice as they couldn't make it. I'll post my views on a separate post! See you on Saturday!
 
Reactions: Frostie

shepardo01

Well-Known Member
  • Aug 31, 2023
  • #48
So, just home after a very kind poster donated their ticket - thank you!!
A bit underwhelmed to be honest.
Managed to get in at about 6:45 on a 7pm ticket. Offered prosecco and pastries on way in. Nice. (Had an orange juice)

Robins left at around 7, so the second lot wouldn't have seen him. No players in attendance either. (That I saw)
Both Kings about - Doug, smart - will, like he'd fell off his barge.
Wasn't that busy.

Store was nice, not as big as I thought it would be, and still very limited stock of Hummel merchandise. (Training/travel etc)
Personalisation done there and then. Few people in the special booth working very hard - I was however warned on checking out, if I wanted it done, to get it sooner rather than later as 'they usually run out of letters".

If these shirts have come from the same batch of goods from the now famous "truck", the following may be an issue to fulfill pre-orders.
No long sleeved shirts.
No adult shorts.
Very very limited supply of kids shorts. Only 12 yrs and 14 yrs.
Large numbers of pretty common sizes though.

Got my kids their shirts (and socks!)... but no bloody shorts!

Thank you again (you know who you are!) to the very kind person who donated their ticket.
 
Reactions: ccfcchris, RegTheDonk, TJCCFC17 and 6 others

Terry Gibson's perm

Well-Known Member
  • Aug 31, 2023
  • #49
O’Hare and Allen were there but went after a quarter and hour somebody said, a lot of people must have had tickets but not gone as we got in early and it wasn’t rammed.

One shirt Wright
One bed sheet
One pair of trousers
 
Reactions: shepardo01
H

hamertime

Well-Known Member
  • Aug 31, 2023
  • #50
Wouldn't surprise me if the place got ram raided tonight knowing Coventry.
 
Reactions: Saddlebrains

WillenhallSkyBlues

Well-Known Member
  • Aug 31, 2023
  • #51

They still haven’t removed sisu from the till receipts
 
Reactions: speedie87
D

donald_trumps

Well-Known Member
  • Aug 31, 2023
  • #52
Bet Will King was delighted to get out of Cov tonight. What a shithole full of absolute idiots.
 
Reactions: Marty, pusbccfc and hamertime

Saddlebrains

Well-Known Member
  • Sep 1, 2023
  • #53
donald_trumps said:
Bet Will King was delighted to get out of Cov tonight. What a shithole full of absolute idiots.
Click to expand...


The man who loves on a run down barge and begs fans for away tickets yet can afford to sponsor a championship football club?
 
C

CCFC54321

Well-Known Member
  • Sep 1, 2023
  • #54
hamertime said:
The staff in there could do with a crash course in customer service. I haven’t seen one smile in years, they actually look angry is you need any help.

If I see any Coventry City screen wash in there I’m walking straight out.
Click to expand...
I went in there last season and asked when the item was going to be next in stock. “Dunno.” was reply…when I asked if anyone knows got a “Not sure

Now I’d have thought that morning the staff would have had a five minute start up to advise what stocking issues they are having when stock is expected in etc as basic customer service.

I know their on chicken feed but it’s basics I’m talking about here.

I honestly don’t know what they actually do?
 

Esoterica

Well-Known Member
  • Sep 1, 2023
  • #55
shepardo01 said:
Few people in the special booth working very hard
Click to expand...
Immediately made me think of @Saddlebrains !
 
Reactions: Sky_Blue_Dreamer, Saddlebrains and Chris1987

Hobo

Well-Known Member
  • Sep 1, 2023
  • #56
If the club is to grow it has to across the board not just first team players (like fans expect).

The whole infrastructure has to grow. How many season ticket holders did we have in Birmingham? We now have 19,000. That ups the game for the ticket office, the club shop, catering, corporate....

Remember King has only been here since January. We didn't have a contract at the CBS, Wembley prolonged the season giving us potentially two entirely different incomes and outgoings. Ryton was falling apart. Hummel and Ticketmaster are both shit in my opinion and it is not the first time they have left us waiting. It sounds like he walked into a lot of closed minds on how the club needed to be run due to the policies of the previous owners (common on any takeover).

There is a lot to sort out. Nothing ever happens overnight and he won't get every decision right. He has already shown he can be flexible and review things.

If your son or daughter hasn't received a pre ordered shirt for their birthday, I am sorry because they will be disappointed. But some of the adults need to stop acting like the petulant child and explain things to them. It won't be the last time the realities of life disappoints them.
 
Last edited: Sep 1, 2023
Reactions: suffolkskyblue24, Dimi_Konstantflapalot, Williescar and 4 others

Evo1883

Well-Known Member
  • Sep 1, 2023
  • #57
Just been up and got the daughter an away training top , it's a nice shop .. what a will say is the movement of away fans should surely be on the cards ? If not then could pose some issues
 

Nick

Administrator
  • Sep 1, 2023
  • #58
WillenhallSkyBlues said:
View attachment 31702
They still haven’t removed sisu from the till receipts
Click to expand...

That's because it isn't SISU.
 

Nick

Administrator
  • Sep 1, 2023
  • #59
Hobo said:
If your son or daughter hasn't received a pre ordered shirt for their birthday, I am sorry because they will be disappointed. But some of the adults need to stop acting like the petulant child and explain things to them. It won't be the last time the realities of life disappoints them.
Click to expand...

Amen.
 

Flying Fokker

Well-Known Member
  • Sep 1, 2023
  • #60
Hobo said:
If the club is to grow it has to across the board not just first team players (like fans expect).

The whole infrastructure has to grow. How many season ticket holders did we have in Birmingham? We now have 19,000. That ups the game for the ticket office, the club shop, catering, corporate....

Remember King has only been here since January. We didn't have a contract at the CBS, Wembley prolonged the season giving us potentially two entirely different incomes and outgoings. Ryton was falling apart. Hummel and Ticketmaster are both shit in my opinion and it is not the first time they have left us waiting. It sounds like he walked into a lot of closed minds on how the club needed to be run due to the policies of the previous owners (common on any takeover).

There is a lot to sort out. Nothing ever happens overnight and he won't get every decision right. He has already shown he can be flexible and review things.

If your son or daughter hasn't received a pre ordered shirt for their birthday, I am sorry because they will be disappointed. But some of the adults need to stop acting like the petulant child and explain things to them. It won't be the last time the realities of life disappoints them.
Click to expand...
Birmingham? Did we play there? Difficult to run any business from a car boot. Sixfields and St. Andrews. Now there is an example of how not to run a business.

If your son or daughter hasn't received a pre ordered shirt for their birthday, I am sorry because they will be disappointed. But some of the adults need to stop acting like the petulant child and explain things to them. It won't be the last time the realities of life disappoints them.

Don’t mention the Father Christmas. It’s a tough world out there!
 
Reactions: Williescar

Bad Boy

Well-Known Member
  • Sep 1, 2023
  • #61
hamertime said:
The staff in there could do with a crash course in customer service. I haven’t seen one smile in years, they actually look angry is you need any help.

If I see any Coventry City screen wash in there I’m walking straight out.
Click to expand...
Don't start me off with this one again.

I posted a similar one to yours hamertime a while ago and boy was I put in my place with comments such as 'if you pay people poorly then what do you expect' or words to that effect!

Mmmmm, that's all well and good until these enlightened cleverer people than me experience poor customer service themselves.
 
Reactions: hamertime

clint van damme

Well-Known Member
  • Sep 1, 2023
  • #62
Flying Fokker said:
Birmingham? Did we play there? Difficult to run any business from a car boot. Sixfields and St. Andrews. Now there is an example of how not to run a business.

If your son or daughter hasn't received a pre ordered shirt for their birthday, I am sorry because they will be disappointed. But some of the adults need to stop acting like the petulant child and explain things to them. It won't be the last time the realities of life disappoints them.

Don’t mention the Father Christmas. It’s a tough world out there!
Click to expand...

What a load of fucking tripe!
Life has a habit of bending you over and doing you with a strap on so get used to taking it and don't moan, absolute bollocks.
 
Reactions: RegiswasGod

matesx

Well-Known Member
  • Sep 1, 2023
  • #63
Life has a habit of bending you over and doing you with a strap on

not in my life it certainly hasnt!! ... but i live in hope
 
Reactions: clint van damme

Nick

Administrator
  • Sep 1, 2023
  • #64
clint van damme said:
What a load of fucking tripe!
Life has a habit of bending you over and doing you with a strap on so get used to taking it and don't moan, absolute bollocks.
Click to expand...

Think it's more what people tell the kids and try to get them worked up too.
 

clint van damme

Well-Known Member
  • Sep 1, 2023
  • #65
Nick said:
Think it's more what people tell the kids and try to get them worked up too.
Click to expand...

I certainly hope they're not telling their kids to accept poor customer service without a murmur!
 
Reactions: Deleted member 5849
W

Williescar

Well-Known Member
  • Sep 1, 2023
  • #66
I understand Kids will be disappointed not getting their shirts especially if it’s for their birthday,but fully grown men whinging about a bit of rag is pathetic.
 
Reactions: Frank Sidebottom, I_Saw_Shaw_Score and lordy_87
O

OldBedrocker

Well-Known Member
  • Sep 1, 2023
  • #67
Williescar said:
I understand Kids will be disappointed not getting their shirts especially if it’s for their birthday,but fully grown men whinging about a bit of rag is pathetic.
Click to expand...
People are not “whinging about a rag” it is the piss poor customer service and fact that they have had the money for 6 weeks with not a peep from the club apart from bullshit excuses
 
Reactions: oakey and clint van damme

ajsccfc

Well-Known Member
  • Sep 1, 2023
  • #68
If you pre-order something and you're waiting longer than people walking into a shop and picking it up that is shit and worthy of complaint regardless of if you're too old to squeeze into polyester or whatever else. How you vocalise that complaint is another thing, screaming in reply to a club tweet advertising a deal on Carabao multipacks probably isn't the way to go
 
Reactions: theferret, Deleted member 5849 and clint van damme

mmttww

Well-Known Member
  • Sep 1, 2023
  • #69
My brother was at the launch, talked to DK, moaned about his shirt. DK's response...?

"It's shit", hoping not to be overheard! Needs fixing but I'll give him a chance to fix it.
 
Last edited: Sep 1, 2023
Reactions: Skybluecol, chiefdave and Deleted member 5849

pusbccfc

Well-Known Member
  • Sep 1, 2023
  • #70
Saddlebrains said:
The man who loves on a run down barge and begs fans for away tickets yet can afford to sponsor a championship football club?
Click to expand...

His barge in Chelsea would be worth more than all our houses, let's be honest.
 
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