Put in the Christmas order for the family. Well tried to but the order was over the maximum weight. Didn't even know there was one?! Why not just automatically split the order into two deliveries?
I literally wasn't able to pay until I deleted items. It was like check in at RyanAir. Couldn't even save some items to check them out on another order. Just had to keep deleting stuff until it finally let me pay.
CBA to do another order for the deleted stuff so lost sales there and now I have to explain to my kids why will be no exclusive Coventry City FC Official Cheeseboard on the Christmas table this year. I hope you are happy now Doug .
Unfortunately, it still wants a massive makeover . The shop is too small & cramped for space, for shirts etc to be properly displayed .
A Quick Look at the Leicester club shop , shows how things should be displayed & with so much merchandise on show , instead of on line only .
Hopefully Doug will sort it out before long ?
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Put in the Christmas order for the family. Well tried to but the order was over the maximum weight. Didn't even know there was one?! Why not just automatically split the order into two deliveries?
I literally wasn't able to pay until I deleted items. It was like check in at RyanAir. Couldn't even save some items to check them out on another order. Just had to keep deleting stuff until it finally let me pay.
CBA to do another order for the deleted stuff so lost sales there and now I have to explain to my kids why will be no exclusive Coventry City FC Official Cheeseboard on the Christmas table this year. I hope you are happy now Doug .
Third party couriers have certain weight limits, then the club would have to absorb the cost of splitting it into two deliveries . This is why you don’t get that option
Unfortunately, it still wants a massive makeover . The shop is too small & cramped for space, for shirts etc to be properly displayed .
A Quick Look at the Leicester club shop , shows how things should be displayed & with so much merchandise on show , instead of on line only .
Hopefully Doug will sort it out before long ?
You clearly never went to the club shop opposite Tesco’s in the retail park.
We are a victim of our own success, yes there is a lot of stock in the shop and on occasion it’s busy to navigate but from where we were 10 years ago it’s on a different level.
Not sure on the logistics of making the shop bigger, maybe that’s why they now have 2 other retail units around the ground.
Third party couriers have certain weight limits, then the club would have to absorb the cost of splitting it into two deliveries . This is why you don’t get that option
It was a £300+ order. With free delivery at £100+ if split into 2 orders was still free delivery. Instead the club just lost about £60.
Even if they could warn when up to the weight limit when adding items would be better than getting to pay and only then finding all you can do is keep deleting items until you hit whatever the weight limit is.
Credit where it’s due. I ordered a load of stuff in the Black Friday sale. It all arrived in a couple of days and I’m really pleased with it. I also went into the shop before the Charlton game and it was so busy it was difficult to see stuff properly.. Definitely an improvement on the old shop though.