Charged twice for season tickets to be delivered...... (1 Viewer)

Alan Dugdales Moustache · Jul 13, 2015

I recently purchased 2 season tickets online and in doing so opted to pay a total of £1.50 for delivery, which has been taken from my account.

Yesterday the post office put a card through my front door stating "Unfortunately we can't deliver your item because there is a fee to pay"
In addition it states "the sender did not pay the full postage, including £1 handling fee"

Suspecting it was the season tickets I decided that I'd rather collect them and then argue the toss later - if I refuse payment on what may (or may not) be the tickets then they go back which mean's I've wasted the £1.50 I paid in the first place.

I had to pay £3.29 extra. I have paid a total of £4.79 in total for two tickets. What I pay upon purchase is what I pay, I don't expect another 50p, £50 or £500 .

Anyone got an email address of the person to whom I write ? Many thanks.

skybluebeduff · Jul 13, 2015

http://lmgtfy.com/?q=coventry+city+fc+complaints+procedure

Choose the top one.

Alan Dugdales Moustache · Jul 13, 2015

Thanks for that. On the plus side they got the seats right.

Hobo · Jul 13, 2015

Alan Dugdales Moustache said:
Thanks for that. On the plus side they got the seats right.

Wait till you get get there and find people sitting in them!

jimmyhillsfanclub · Jul 13, 2015

I would have thought you'd have the complaints department on speed dial...

Alan Dugdales Moustache · Jul 13, 2015

jimmyhillsfanclub said:
I would have thought you'd have the complaints department on speed dial...

Not at all. They rarely get anything wrong.

Grendel · Jul 13, 2015

I'd call Jack Regan. This is clearly a case for The Flying Squad.

Crimes against an Internet forum with some dickhead using any excuse to bleat about the club

Deleted member 5849 · Jul 13, 2015

Hobo said:
Wait till you get get there and find people sitting in them!

5,000 all in the same seat, rest of the ground empty?

torchomatic · Jul 13, 2015

Alan Dugdale
Tunbridge Wells

Alan Dugdales Moustache · Jul 13, 2015

Grendel said:
I'd call Jack Regan. This is clearly a case for The Flying Squad.

Crimes against an Internet forum with some dickhead using any excuse to bleat about the club

.....that's ironic

torchomatic · Jul 13, 2015

Actually, we were the other way round. We paid the £1.50 and still hadn't had them delivered, rang them today and they said they were waiting for collection. They apologised and sent them out. Wish I'd started a thread about it now.

Alan Dugdales Moustache · Jul 13, 2015

torchomatic said:
Actually, we were the other way round. We paid the £1.50 and still hadn't had them delivered, rang them today and they said they were waiting for collection. They apologised and sent them out. Wish I'd started a thread about it now.

...that'll be another £14.77

Nick · Jul 13, 2015

Has the stamp fallen off or something? Tweet the club, sure they will give you a credit for a few pence.

Houchens Head · Jul 13, 2015

Guarding Alan's seat!

eastwoodsdustman · Jul 13, 2015

Nick said:
Has the stamp fallen off or something? Tweet the club, sure they will give you a credit for a few pence.

Its not about the money though is it. I'm starting to wish that I'd not renewed my ticket now. God knows what shenanigans they'll get up to when I go to pick mine up.
£1.79 it really is a crime against humanity.

Alan Dugdales Moustache · Jul 13, 2015

Nick said:
Has the stamp fallen off or something? Tweet the club, sure they will give you a credit for a few pence.

They have sent it out standard signed for delivery service which costs £3.29. In other words the 1.50 I paid towards delivery hasn't even been used towards delivery at all. Can I afford to pay £3.29? Yes . Should I ? No. Sheer incompetence yet again.

Grendel · Jul 13, 2015

Alan Dugdales Moustache said:
They have sent it out standard signed for delivery service which costs £3.29. In other words the 1.50 I paid towards delivery hasn't even been used towards delivery at all. Can I afford to pay £3.29? Yes . Should I ? No. Sheer incompetence yet again.

It costs more for an event with ticket master.

You seem a real twat to me.

Alan Dugdales Moustache · Jul 13, 2015

Grendel said:
It costs more for an event with ticket master.

You seem a real twat to me.

You'd know more than most what a twat is.

Grendel · Jul 13, 2015

Alan Dugdales Moustache said:
You'd know more than most what a twat is.

If you book to see a concert what's the booking fee?

Alan Dugdales Moustache · Jul 13, 2015

Grendel said:
If you book to see a concert what's the booking fee?

Absolutely nowt to do with it. They give me a price, I decide whether I pay the fee or not. They send me the tickets but then they dock me another £3 for postage they didn't pay for, but it's okay because it's ticketmaster . Is that your logic. ...and you call me a twat.

Nick · Jul 13, 2015

Alan Dugdales Moustache said:
Absolutely nowt to do with it. They give me a price, I decide whether I pay the fee or not. They send me the tickets but then they dock me another £3 for postage they didn't pay for, but it's okay because it's ticketmaster . Is that your logic. ...and you call me a twat.

Have you asked the club about it before going off on one?

Grendel · Jul 13, 2015

Alan Dugdales Moustache said:
Absolutely nowt to do with it. They give me a price, I decide whether I pay the fee or not. They send me the tickets but then they dock me another £3 for postage they didn't pay for, but it's okay because it's ticketmaster . Is that your logic. ...and you call me a twat.

You've got form on here for talking bollocks about tickets haven't you?

Alan Dugdales Moustache · Jul 13, 2015

Nick said:
Have you asked the club about it before going off on one?

Haven't gone off on one Nick. Just responding to the ticketmaster analogy.

Nick · Jul 13, 2015

Alan Dugdales Moustache said:
Haven't gone off on one Nick. Just responding to the ticketmaster analogy.

Have you spoken to the club about it? The way you are posting is that you have and they have told you to deal with it and go away.

Esoterica · Jul 13, 2015

Alan Dugdales Moustache said:
They have sent it out standard signed for delivery service which costs £3.29. In other words the 1.50 I paid towards delivery hasn't even been used towards delivery at all. Can I afford to pay £3.29? Yes . Should I ? No. Sheer incompetence yet again.

I found the details in 3 clicks from the ccfc homepage and in less than 30 seconds. The 'sheer incompetence' is not limited to the ticket office it would seem. However you were, remarkably, able to successfully make a thread to complain about £3.29 and not find said details yourself.

To contact us, please e-mail:
[email]shop@ccfc.co.uk [/EMAIL]

Or write to:
Coventry City FC
Citibase
101 Lockhurst Lane
Foleshill
Coventry
CV6 5SF

Alternatively, you can phone us on 02476992326.

Alan Dugdales Moustache · Jul 13, 2015

Grendel said:
You've got form on here for talking bollocks about tickets haven't you?

I've got form for talking bollocks about EVERYTHING, whereas you are the font of all knowledge .

Nick · Jul 13, 2015

Have you contacted the club about it?

Alan Dugdales Moustache · Jul 13, 2015

Yes Nick. No response as yet.

mark82 · Jul 13, 2015

Alan Dugdales Moustache said:
They have sent it out standard signed for delivery service which costs £3.29. In other words the 1.50 I paid towards delivery hasn't even been used towards delivery at all. Can I afford to pay £3.29? Yes . Should I ? No. Sheer incompetence yet again.

Someone has made a mistake, FFS. Contact the club, I'm sure they'll sort it. I had an issue the other week and they went out their way to sort it.

Nick · Jul 13, 2015

Alan Dugdales Moustache said:
Yes Nick. No response as yet.

How did you get in touch and when?

Have you tried emailing info@ccfc.co.uk about it?

chiefdave · Jul 14, 2015

Alan Dugdales Moustache said:
They have sent it out standard signed for delivery service which costs £3.29. In other words the 1.50 I paid towards delivery hasn't even been used towards delivery at all. Can I afford to pay £3.29? Yes . Should I ? No. Sheer incompetence yet again.

If they sent it out standard signed for where has the extra charge from the post office come from?

ajsccfc · Jul 14, 2015

Email ticketoffice@ccfc.co.uk, they get back to you very quickly I've found.

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