CCFC Fans Store (1 Viewer)

skybluestub · Jul 31, 2023

Hi all,

Any chance anyone on here can help…family friends had ordered a top on ccfcfanstore on 31st May. Contacted via FB, promised it would be arriving, promised a new one would be sent then promised that a refund would arrive alongside a new top too as a gesture of goodwill.

No response now following DMs on Facebook, would be great if anyone had direct contact details so I can try and help get it sorted.

Thanks in advance!

Sky Blue Pete · Jul 31, 2023

skybluestub said:
Hi all,

Any chance anyone on here can help…family friends had ordered a top on ccfcfanstore on 31st May. Contacted via FB, promised it would be arriving, promised a new one would be sent then promised that a refund would arrive alongside a new top too as a gesture of goodwill.

No response now following DMs on Facebook, would be great if anyone had direct contact details so I can try and help get it sorted.

Thanks in advance!

Mark.hornby@ccfc.Co.uk

Nick · Jul 31, 2023

Sky Blue Pete said:
Mark.hornby@ccfc.Co.uk

Think he means the independent one

skybluestub · Jul 31, 2023

Thanks Pete, yeah just to clarify it’s the independent store (CCFC Fans Store).

I realise it’s a long shot, but if anyone on here can help - or point me in the direction of someone who can, that would be highly appreciated as it’s dragged on for a while now.

Sky Blue Pete · Jul 31, 2023

skybluestub said:
Thanks Pete, yeah just to clarify it’s the independent store (CCFC Fans Store).

I realise it’s a long shot, but if anyone on here can help - or point me in the direction of someone who can, that would be highly appreciated as it’s dragged on for a while now.

Sorry

RegiswasGod · Jul 31, 2023

skybluestub said:
Hi all,

Any chance anyone on here can help…family friends had ordered a top on ccfcfanstore on 31st May. Contacted via FB, promised it would be arriving, promised a new one would be sent then promised that a refund would arrive alongside a new top too as a gesture of goodwill.

No response now following DMs on Facebook, would be great if anyone had direct contact details so I can try and help get it sorted.

Thanks in advance!

I ordered a top in March. Paid £30. It never arrived. I asked for a refund, they said they'd issue one. Then they blocked me. I never got the top or the refund. Rip off cowboy outfit. It's a scam

TwistAndShoutCCFC1987 · Jul 31, 2023

RegiswasGod said:
I ordered a top in March. Paid £30. It never arrived. I asked for a refund, they said they'd issue one. Then they blocked me. I never got the top or the refund. Rip off cowboy outfit. It's a scam

I’ve seen people saying similar on twitter. Does seem to be a scam

skybluestub · Aug 1, 2023

Thanks for the reply all…I’ll pass the message on. Not the news we wanted, but hopefully we can spread the message so other members of the fan base don’t fall into the same situation.

Cranfield Sky Blue · Aug 1, 2023

If you paid by credit card, contact them and you should get your money back.

Bertola · Aug 1, 2023

I've ordered a couple of things previously and never had any major issues (had one t-shirt not turn up, and got a refund pretty quickly).
But i have seen a lot of these posts and its pretty poor. It usually gets blamed on royal mail or personal issues... but it's happening to much to be a coincidence.. If they can't cope with the demand, they should shut themselves down

SkyBlueMatt · Aug 1, 2023

Are they the ones that sell those godawful trainers?

SlowerThanPlatt · Aug 1, 2023

Mr J.Raffell?

Nick · Aug 1, 2023

Wasn't there somebody on Twitter who worked for / with them who did a Podcast?

wingy · Aug 1, 2023

Can't believe FB don't have a policy on it tbf
Alternatively credit card should have a policy and debit cards can have some protection but like not credit cards.

SomersetSB · Aug 1, 2023

I ordered a calendar off them late last year it never arrived, they said they’d posted it and that the guy who runs it was in hospital.
Then said they forgot and the guy said his friend was posting it that day…. Guess what it never arrived!!
Did get a refund though.
Surely if you offer a service it’s best to provide it.
Wouldn’t bother with them again.

skybluestub · Aug 7, 2023

Hi all,

Brief update, may be from the post here or the persistent emails, but they managed to get the t-shirt and apparently a full refund came through this week. Positive outcome I guess, but just wanted to make sure people were aware.

Thanks again for the replies!

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