BA flights grounded (1 Viewer)

MalcSB · Nov 18, 2024

British Airways flights delayed and phone lines down in 'IT system failure'

IT systems have reportedly failed with planes unable to take off, phone lines down and pilots left in the dark.

www.express.co.uk

I wonder if this is another one down to WFH?

chiefdave · Nov 18, 2024

Last one wasn’t really down to WFH it was down to procedures not being up to date

tbh given how often this is happening now I tend to think it’s down to something else which for obvious reasons they don’t want to make public. Same as banks never tell you when they’ve lost a fuckton of money

Earlsdon_Skyblue1 · Nov 20, 2024

BA infamously have a very bad IT network. They outsourced all their shit to India and not only do their flights get regularly scuppered by outages, their website & App go down all the time as well. You frequently can't even book a flight on there.

A symbol of a declining airline, and country to be honest. Can't get the basics right.

Sick Boy · Nov 20, 2024

Earlsdon_Skyblue1 said:
BA infamously have a very bad IT network. They outsourced all their shit to India and not only do their flights get regularly scuppered by outages, their website & App go down all the time as well. You frequently can't even book a flight on there.

A symbol of a declining airline, and country to be honest. Can't get the basics right.

I’d rather fly with RyanAir or EasyJet than them for a short haul flight. The whole experience is just shit.

MalcSB · Nov 21, 2024

chiefdave said:
Last one wasn’t really down to WFH it was down to procedures not being up to date

tbh given how often this is happening now I tend to think it’s down to something else which for obvious reasons they don’t want to make public. Same as banks never tell you when they’ve lost a fuckton of money

The official report was wrong then?

SBAndy · Nov 21, 2024

Earlsdon_Skyblue1 said:
BA infamously have a very bad IT network. They outsourced all their shit to India and not only do their flights get regularly scuppered by outages, their website & App go down all the time as well. You frequently can't even book a flight on there.

A symbol of a declining airline, and country to be honest. Can't get the basics right.

Isn’t BA owned by American Airlines now?

chiefdave · Nov 21, 2024

MalcSB said:
The official report was wrong then?

We might be talking about different incidents. The one I'm talking about nobody thought to call the company who actually made / support the system and when they were finally informed they fixed it within minutes.

MalcSB · Nov 21, 2024

chiefdave said:
We might be talking about different incidents. The one I'm talking about nobody thought to call the company who actually made / support the system and when they were finally informed they fixed it within minutes.

https://www.news.com.au/travel/travel-updates/incidents/work-from-home-debacle-stranded-700000-airline-passengers/news-story/4d3c1546f0cb8d1a778884a4f8f4ba6f

Earlsdon_Skyblue1 · Nov 21, 2024

SBAndy said:
Isn’t BA owned by American Airlines now?

They codeshare with American Airlines, but they're owned by IAG who also own Iberia and Aer Lingus. Part of that group are also Vueling, who get a special mention as one of the shittest airlines I have ever been on.

Tried to travel on them once and they kept cancelling the flight several days in a row. Pulled in about a grand in compensation. Got to the point where I was rebooking the flight like putting on an accumulator and it was just paying out.

fernandopartridge · Nov 21, 2024

Earlsdon_Skyblue1 said:
BA infamously have a very bad IT network. They outsourced all their shit to India and not only do their flights get regularly scuppered by outages, their website & App go down all the time as well. You frequently can't even book a flight on there.

A symbol of a declining airline, and country to be honest. Can't get the basics right.

Agree with you. The UK has for so many years decided to follow an approach of maximising profit through cost savings and outsourcing and it's all coming back to bite.

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