BTW, that grab and hold only works if you had 1400+ to start with and want some others at 1200+. If you had only 1200+, you didn't get to the selection page ot grab, so to speak.
Just got through to the help line and was to told that it was a legitimate email. She also said that you can use your phone to display the QR code - which would have saved a lot of paper!
I'm taking both prints and a spare phone!