Its shambolic customer service being called out. Some people could have spent 100s buying shirts 6 weeks ago and still dont know when they will receive them. Apologies if that appears to you to be 'sad'
If it hasnt arrived by the weekend i am requesting cancellation and refund of all charges, including delivery fee. They cant refuse to cancel an order they havent fulfilled on time.
They would be able to prove if its been delivered though. If it is still showing not delivered why can we not cancel orders? Any other business would allow this if they cant fulfil an order