You might if it would help you make more money out of the place for the next few years. Especially if you were thinking about buying it somewhere down the line.
Next supporters forum 24 July (3 Viewers)
- Thread starter Sky Blue Pete
- Start date
clint van damme
Well-Known Member
SHUNT31
Well-Known Member
It’s an ease of use investment for consumers. In theory it could improve the experience of going to games (less queues etc).
I would imagine though it’s digital proof and in the future majority of ST holders will be expected to have a digital ticket, reducing costs for production and admin. So not making money but probably saving. I would like to think there’s been some sort of cost analysis that make it worthwhile.
Grendel
Well-Known Member
Could prove interesting for anyone without the hardware to do that
SHUNT31
Well-Known Member
Agreed. I would like to think there would be exemptions.
I’m not against it but imagine some of our older generation of fans may struggle. I share my partner’s ST with my cousin and am worried this could cause issues sharing it.
Sky Blue Pete
Well-Known Member
Tickets
Grendel
Well-Known Member
He’s suggesting that’s no option going forward
Nick
Administrator
So we pay for the pitch, lighting, turn styles etc.
I wonder if that then comes out of rent or how it works?
Sky Blue Pete
Well-Known Member
In the video?
Grendel
Well-Known Member
No I’m replying to the guy who said it’s a step towards total ticketless turnstiles
chiefdave
Well-Known Member
All tickets for Edgbaston are similar but you have to access them through their dog shit app which doesn't work properly if you can't get signal, which you can't when there's thousands of people at Edgbaston. But despite that they seem to get everyone in without much hassle.
So in theory tickets you can save to a digital wallet in advance and don't need signal for should be a piece of piss but given a lot of our fans seem to struggle with a printed ticket I expect chaos.
In terms of sharing will probably make that much harder but from the clubs perspective I guess you're technically breaking the terms and conditions so unfortunately they most likely give a second thought to that scenario.
Should the club get promotion into the premier league then digital tickets will be a
mandatory requirement from 2026, replacing paper tickets and plastic cards.
Normally a scheme in place to be able to
Forward the ticket on to someone. At Liverpool for example you have a friends and family list, and anyone on that list can be forwarded your season ticket on a game by game basis.
peteCCFC
Well-Known Member
@Sky Blue Pete Have they allocated a security team to the bike sheds? Also, any news on lockers to store helmet and leathers?
Thanks.
If im honest, and im not sure this is the right place to voice my problems, but my anxiety and psoriasis have really flared up recently, especially with the new season only a short time away. I want to know If my bike and belongings will be safe from vandals each match day. Cyclists deserve rights too.
Thanks Pete.
Thanks.
If im honest, and im not sure this is the right place to voice my problems, but my anxiety and psoriasis have really flared up recently, especially with the new season only a short time away. I want to know If my bike and belongings will be safe from vandals each match day. Cyclists deserve rights too.
Thanks Pete.
hill83
Well-Known Member
Potbellypig
Well-Known Member
Don't even bother.
Sky Blue Pete
Well-Known Member
n Attendance:
Supporters:
Colin Henderson (CH) – Chair
Pete Griffiths (PG) – Vice Chair, Sky Blues Talk
Billy Bell (BB) - Former Players Association
Alan Ludford (AL) - Diamond Club
Simone Seth (SS) - Disabled Supporters Association
Lewis Wale (LW) - Proud Sky Blues
Jack Saunders (JS) – Leamington and Warwick Supporters Club
Paul Armstrong (PA) - Coundon Supporters Club
Paul Maddix (PM) – Welsh Supporters Club
Steve Harding (SH) – Bedworth & Nuneaton Supporters Club
Coventry City Football Club:
Doug King – Owner, Executive Chairman
Nicola Ibbetson – Chief Business Officer
Paul Tyrrell – Chief Operations Officer
Mark Hornby – Head of Marketing & Communications
Rasoul Didarzadeh – Head of Retail
Leigh Thomson – Supporter Services Officer
Apologies:
Daren Cowley – Southam Supporters Club
Laura Smith – Family Zone
Steve Maloney – South Wales Supporters Club
Claudio Cardinello - Leamington and Warwick Supporters
2. Matters arising from the minutes of the last meeting
• Season Ticket holders discount for Club Merchandise – confirmed there would
not be one. There will be a discount in 25/26 for Season Ticket holders
purchasing matchday hospitality.
• Cycling provision on matchday – MH confirmed the cleanliness of existing
facilities has been raised with the Arena as a first step. CH pointed out that
additional signage would be useful.
• Season Ticket holder discount for away travel – no update3. 4. 5. Equality and Diversity (EFL Mandate) – CCFC
An update from Eamon Collins, the Club’s Disability Access Officer, was shared. This is
attached to these minutes – Appendix 1.
MH updated meeting on the Club’s wider EDI work. The Club is scheduling to support
various campaigns through the season, including around disability, LGBTQ+ and
women. Details of these would be shared through the season with fans ahead of those
matches.
The Club continues its work around the EFL’s EDI Code of Practice, having previously
achieved Bronze status when this was introduced. There are various requirements and
standards, and this work is ongoing.
The Internal EDI Group meets regularly to discuss the work the Club is doing and any
ideas for improvements. This brings together areas across the Football Club, sharing
goof practice.
Club update - Doug King
DK spoke to introduce NI and PT to the meeting. Both started their respective roles this
week. DK spoke about the experience and qualities that they will bring to the Club,
ensuring that the Club has an Executive Team in place to drive it forward off the field.
NI will be focused on commercial revenues and PT operations, ensuring costs at the
Club are controlled. The Football Club continues to lose £6-£7m annually, which is
covered by the Owner.
The Club wants to grow its commercial revenues. The sponsorship with Monzo has been
really successful for both parties, and the Club wants to increase its range of partners
further.
DK spoke about the additions of Miguel Ángel Brau and Kaine Kesler-Hayden to the
squad. Both will add further quality to the squad. DK updated the meeting on the arrival
of Carl Rushworth, whose loan was announced while the meeting was being held. He
arrives from Brighton, and will be important for the Club while Oliver Dovin is out injured.
DK was at Bristol Rovers for the friendly last night and was impressed and also attended
the pre-season tour in Portugal. The team has worked really hard during pre-season and
is focused on the start of the new campaign.
RD updated the group on kit, the home kit going on sale on Friday morning. RD briefly
explained the process involved in the kit, having first started 18 months ago. CH asked
about availability of certain sizes, following website article that afternoon. RD explained
all stock will be available in matter of days, the majority being available on the ‘on sale’
date, and that such an extensive update on stock was provided to be open with fans
rather than having fans turn up and not be able to buy certain ranges on the day. DK
explained some delays due to internal sign off from him, which will be smoother with NI
added to the team now. RD added thanks to the fans for buying items and engaging with
the products. RD revealed more retro items will be available next season too.
Supporters:
Colin Henderson (CH) – Chair
Pete Griffiths (PG) – Vice Chair, Sky Blues Talk
Billy Bell (BB) - Former Players Association
Alan Ludford (AL) - Diamond Club
Simone Seth (SS) - Disabled Supporters Association
Lewis Wale (LW) - Proud Sky Blues
Jack Saunders (JS) – Leamington and Warwick Supporters Club
Paul Armstrong (PA) - Coundon Supporters Club
Paul Maddix (PM) – Welsh Supporters Club
Steve Harding (SH) – Bedworth & Nuneaton Supporters Club
Coventry City Football Club:
Doug King – Owner, Executive Chairman
Nicola Ibbetson – Chief Business Officer
Paul Tyrrell – Chief Operations Officer
Mark Hornby – Head of Marketing & Communications
Rasoul Didarzadeh – Head of Retail
Leigh Thomson – Supporter Services Officer
Apologies:
Daren Cowley – Southam Supporters Club
Laura Smith – Family Zone
Steve Maloney – South Wales Supporters Club
Claudio Cardinello - Leamington and Warwick Supporters
2. Matters arising from the minutes of the last meeting
• Season Ticket holders discount for Club Merchandise – confirmed there would
not be one. There will be a discount in 25/26 for Season Ticket holders
purchasing matchday hospitality.
• Cycling provision on matchday – MH confirmed the cleanliness of existing
facilities has been raised with the Arena as a first step. CH pointed out that
additional signage would be useful.
• Season Ticket holder discount for away travel – no update3. 4. 5. Equality and Diversity (EFL Mandate) – CCFC
An update from Eamon Collins, the Club’s Disability Access Officer, was shared. This is
attached to these minutes – Appendix 1.
MH updated meeting on the Club’s wider EDI work. The Club is scheduling to support
various campaigns through the season, including around disability, LGBTQ+ and
women. Details of these would be shared through the season with fans ahead of those
matches.
The Club continues its work around the EFL’s EDI Code of Practice, having previously
achieved Bronze status when this was introduced. There are various requirements and
standards, and this work is ongoing.
The Internal EDI Group meets regularly to discuss the work the Club is doing and any
ideas for improvements. This brings together areas across the Football Club, sharing
goof practice.
Club update - Doug King
DK spoke to introduce NI and PT to the meeting. Both started their respective roles this
week. DK spoke about the experience and qualities that they will bring to the Club,
ensuring that the Club has an Executive Team in place to drive it forward off the field.
NI will be focused on commercial revenues and PT operations, ensuring costs at the
Club are controlled. The Football Club continues to lose £6-£7m annually, which is
covered by the Owner.
The Club wants to grow its commercial revenues. The sponsorship with Monzo has been
really successful for both parties, and the Club wants to increase its range of partners
further.
DK spoke about the additions of Miguel Ángel Brau and Kaine Kesler-Hayden to the
squad. Both will add further quality to the squad. DK updated the meeting on the arrival
of Carl Rushworth, whose loan was announced while the meeting was being held. He
arrives from Brighton, and will be important for the Club while Oliver Dovin is out injured.
DK was at Bristol Rovers for the friendly last night and was impressed and also attended
the pre-season tour in Portugal. The team has worked really hard during pre-season and
is focused on the start of the new campaign.
RD updated the group on kit, the home kit going on sale on Friday morning. RD briefly
explained the process involved in the kit, having first started 18 months ago. CH asked
about availability of certain sizes, following website article that afternoon. RD explained
all stock will be available in matter of days, the majority being available on the ‘on sale’
date, and that such an extensive update on stock was provided to be open with fans
rather than having fans turn up and not be able to buy certain ranges on the day. DK
explained some delays due to internal sign off from him, which will be smoother with NI
added to the team now. RD added thanks to the fans for buying items and engaging with
the products. RD revealed more retro items will be available next season too.
Sky Blue Pete
Well-Known Member
available next season too.
Responses to submitted questions – CCFCAnswers to pre-submitted questions, and additional questions, are shared in Appendix
2.
DK provided updates on 5 and 10.
5 – the Club has a positive relationship with the Arena and Frasers Group. The Club is
improving their asset through its actions and considerable investment made by the
Club, such as CCFC paying for the replacement this summer of turnstiles and
floodlights. Frasers Group see the benefit of the Club and its fans.
The Club and Frasers Group talk regularly, and DK aware of the timelines of the current
lease agreement and also the fine from the EFL (£10k) if a Club does not have a 10-year
agreement in place by end of August.
PG & CH asked questions regarding the Arena agreement. DK said he sees the best
model for any Club to own their stadium and has previously been on record saying this.
That would be his preference, but it is not solely up to him as there would need to be a
willing seller too.
10 – CH mentioned other Clubs with all Academy and First-Team on one site. DK said
that he likes the Alan Higgs Centre, and doesn’t feel the need to have both the Academy
and First-Team on one site. The Alan Higgs Centre feels gritty, urban and is at the heart of
the community, which is important for access for young players. It is not a ‘spa’
environment, and grounds players and helps them to work hard. It is frustrating that
some players are ‘stolen’ from the Academy by other Clubs, but this happens to all. The
Academy has a good set up. Having focused on First-Team and Arena, and following the
appointments of NI and PT, DK plans to spend more time on supporting the Academy.
SS spoke about her son, having been to a number of Academies, preferring Coventry
City. Staff are welcoming, know each player’s names, and there is a good environment.
Players feel like they have a clear pathway through the Academy and the chance to be
successful.
BB asked further questions on Q1 r.e. player interaction, seeing opportunity for
signatures etc as players arrive as important. DK said he understands point of view and
that the involvement of fans is vital. However, focus on matchday was something that
was integral to Frank Lampard, which is why players no longer stop on their way into
games for photos and signatures. The Head Coach sees matchday focus on football as
so important that for early home kick-offs the team now stays at a hotel together the
night before a game to ensure this. DK confirmed that 2 players will visit lounges post-
match (Balcony Street Bar and Club Coventry).
JS asked further regarding Q4. Supporter Groups. NI said that this had been one of the
areas she had been heavily involved in during her first few days at the Club and,
following discussions internally that day, the Club planned to communicate in the
coming days.
PG reinforced that the overall matchday experience had improved hugely. PG asked
about food options at the Arena. MH said that he and LT had a good meeting with
Arena’s Head of Concessions and Club will share news of new food options from the
Arena ahead of the season.Question asked supplementary to Q3 by CH, regarding shuttle bus. MH confirmed it will
be in place for new season, with a £5 return cost – this being subsidised by the Club. CH
asked how this would operate, MH said that the shuttle bus for 25/26 will be publicly
confirmed ahead of new season (it is not operating for pre-season games) including info
on how fans can use/pay.
Question asked about train provision on matchdays. PT spoke about previous
experience at other Clubs. Group spoke about previous challenges on matchdays,
reasons given, and hope that improvements could be pushed for to help train provision
to the Arena.
PT said if there are any topics in particular the Group want raised with the SAG, to speak
to him and MH and they can help support this.
PG spoke on Q1, regarding remembrance bricks. Praising the Memorial Matchdays
organised by the Club, PG suggested working group to be formed to look at ways that
fans who have passed away could be remembered in a more permanent way.
Asked about turnstiles and digital ticketing, DK confirmed digital Season Tickets will not
be in place for this season but that the Club hopes to give fans that option in the future.
6. Family Zone update
MH provided an update on Family Zone. The Matchday Activity Area will be back and
there are new activities planned for next season in the Zone, the Club having achieved
Gold Status in the EFL’s Family Excellence scheme.
MH, LT and Dave Busst (Sky Blues in the Community) have had positive meetings during
the summer with the Family Zone volunteers – supporting the relationship, helping
everyone work closer together and ensuring DBS checks in place.
There will be a number of improvements to the Family Zone signage and branding,
helping to make it a more welcoming environment for young fans.
BB suggested Academy players could visit the FZ, this having been done previously,
which will be explored by the Club further.
7. Any Other Business
BB suggested Jack Rudoni could be presented with the Player of the Year award ahead of
pre-season fixture.
AL raised the application to stop drop offs on Judds Lane on matchdays. MH said Club
aware of it and aware how it could affect matchdays for some supporters. Club will
update fans ahead of the new season of how this could affect them. DK suggested that
with higher attendances, safety authorities (outside of the Club’s control) are on the side
of caution.
BB and AL raised about prospect of museum at the Arena, and the importance of
celebrating the history of the Club. DK said that it would be great to showcase the Club’s
history in a dedicated space, and being able to display trophies for fans to view too,
however not owning the Arena makes this challenging.
8. Date of next meetingTo be agreed once fixture changes have been finalised.
Responses to submitted questions – CCFCAnswers to pre-submitted questions, and additional questions, are shared in Appendix
2.
DK provided updates on 5 and 10.
5 – the Club has a positive relationship with the Arena and Frasers Group. The Club is
improving their asset through its actions and considerable investment made by the
Club, such as CCFC paying for the replacement this summer of turnstiles and
floodlights. Frasers Group see the benefit of the Club and its fans.
The Club and Frasers Group talk regularly, and DK aware of the timelines of the current
lease agreement and also the fine from the EFL (£10k) if a Club does not have a 10-year
agreement in place by end of August.
PG & CH asked questions regarding the Arena agreement. DK said he sees the best
model for any Club to own their stadium and has previously been on record saying this.
That would be his preference, but it is not solely up to him as there would need to be a
willing seller too.
10 – CH mentioned other Clubs with all Academy and First-Team on one site. DK said
that he likes the Alan Higgs Centre, and doesn’t feel the need to have both the Academy
and First-Team on one site. The Alan Higgs Centre feels gritty, urban and is at the heart of
the community, which is important for access for young players. It is not a ‘spa’
environment, and grounds players and helps them to work hard. It is frustrating that
some players are ‘stolen’ from the Academy by other Clubs, but this happens to all. The
Academy has a good set up. Having focused on First-Team and Arena, and following the
appointments of NI and PT, DK plans to spend more time on supporting the Academy.
SS spoke about her son, having been to a number of Academies, preferring Coventry
City. Staff are welcoming, know each player’s names, and there is a good environment.
Players feel like they have a clear pathway through the Academy and the chance to be
successful.
BB asked further questions on Q1 r.e. player interaction, seeing opportunity for
signatures etc as players arrive as important. DK said he understands point of view and
that the involvement of fans is vital. However, focus on matchday was something that
was integral to Frank Lampard, which is why players no longer stop on their way into
games for photos and signatures. The Head Coach sees matchday focus on football as
so important that for early home kick-offs the team now stays at a hotel together the
night before a game to ensure this. DK confirmed that 2 players will visit lounges post-
match (Balcony Street Bar and Club Coventry).
JS asked further regarding Q4. Supporter Groups. NI said that this had been one of the
areas she had been heavily involved in during her first few days at the Club and,
following discussions internally that day, the Club planned to communicate in the
coming days.
PG reinforced that the overall matchday experience had improved hugely. PG asked
about food options at the Arena. MH said that he and LT had a good meeting with
Arena’s Head of Concessions and Club will share news of new food options from the
Arena ahead of the season.Question asked supplementary to Q3 by CH, regarding shuttle bus. MH confirmed it will
be in place for new season, with a £5 return cost – this being subsidised by the Club. CH
asked how this would operate, MH said that the shuttle bus for 25/26 will be publicly
confirmed ahead of new season (it is not operating for pre-season games) including info
on how fans can use/pay.
Question asked about train provision on matchdays. PT spoke about previous
experience at other Clubs. Group spoke about previous challenges on matchdays,
reasons given, and hope that improvements could be pushed for to help train provision
to the Arena.
PT said if there are any topics in particular the Group want raised with the SAG, to speak
to him and MH and they can help support this.
PG spoke on Q1, regarding remembrance bricks. Praising the Memorial Matchdays
organised by the Club, PG suggested working group to be formed to look at ways that
fans who have passed away could be remembered in a more permanent way.
Asked about turnstiles and digital ticketing, DK confirmed digital Season Tickets will not
be in place for this season but that the Club hopes to give fans that option in the future.
6. Family Zone update
MH provided an update on Family Zone. The Matchday Activity Area will be back and
there are new activities planned for next season in the Zone, the Club having achieved
Gold Status in the EFL’s Family Excellence scheme.
MH, LT and Dave Busst (Sky Blues in the Community) have had positive meetings during
the summer with the Family Zone volunteers – supporting the relationship, helping
everyone work closer together and ensuring DBS checks in place.
There will be a number of improvements to the Family Zone signage and branding,
helping to make it a more welcoming environment for young fans.
BB suggested Academy players could visit the FZ, this having been done previously,
which will be explored by the Club further.
7. Any Other Business
BB suggested Jack Rudoni could be presented with the Player of the Year award ahead of
pre-season fixture.
AL raised the application to stop drop offs on Judds Lane on matchdays. MH said Club
aware of it and aware how it could affect matchdays for some supporters. Club will
update fans ahead of the new season of how this could affect them. DK suggested that
with higher attendances, safety authorities (outside of the Club’s control) are on the side
of caution.
BB and AL raised about prospect of museum at the Arena, and the importance of
celebrating the history of the Club. DK said that it would be great to showcase the Club’s
history in a dedicated space, and being able to display trophies for fans to view too,
however not owning the Arena makes this challenging.
8. Date of next meetingTo be agreed once fixture changes have been finalised.
Sky Blue Pete
Well-Known Member
Appendix 1 – Disability Access Officer Update – Eamon Collins
Apologies for absence. I have prepared a few updates around key projects and ongoing areas of
discussion for accessibility within the stadium, and the overall match day experience.
Subway Access
Access via Tesco Car Park and Car Park C.
This has been an issue which has been highlighted last season whereby these areas have
become flooded on a number of occasions. These areas need improvements to lighting and
surfacing for all supporters, but particularly those with accessible needs. Meaningful
conversation has been had through the Arena with the Council and Network Rail about
improving these areas. Both CCFC and The Arena are closely allied as we push for sufficient
change and improvements in these areas.
Mobility Aid Parking Zones
A trial took place last season on the North and East Concourse to create Mobility Aid Parking
areas for those supporters who need to attend the Arena in their mobility scooter, but who then
transfer to a GA seat. These areas were determined next to the accessible toilets in the
concourse. Following the success of the trial, these will be made permanent with markings on
the floor and suitable signage in place.
Accessible Toilets Painting
Accessible toilets will be painted and improved in the lead up to the start of the season.
Sensory Packs
Working closely with Ras, we will be putting together Sensory Packs which will provide key
elements such as ear defenders and stress and fidget toys for those with sensory needs. This
will put us in line with many PL and EFL Clubs as we continue our drive for Inclusivity here at The
Arena.
Sensory Room Upgrade
During the course of the 2024/25 season the location of the room was changed, moving it from
the South West corner next to the Visiting Supporters, into a room on Level 2 at the North End of
the Arena.
This was a great improvement as it afforded external seating outside for integration into the
match day experience, whilst providing the calm space inside if required. Excellent feedback
was received as a result of this change. The equipment has been in use for two season and as a
result of this, has become tired and in need of improving. I am working closely with some
leading UK suppliers around what could be suitable for the space, considering the limitations of
this room having to remain as a Hotel room outside of match days.Audio Descriptive Commentary Review
After a successful meeting and review, the ADC service will continue through the 2025/26
season providing a valuable and greatly appreciated service for blind or visually impaired
supporters of both Home and Away teams. Working along side Alan March Sports, we will be
starting our service from the pre-season friendlies and for every match this season. CCFC will
be responsible for handing out and collecting the receivers, providing a more bespoke service
whilst in the process increasing supporter engagement.
Table Signage in Hospitality Areas
We have sourced and will be providing improved signage for tables in Hospitality Areas.
“Reserved for Supporters with Accessible needs” signs will be located on key tables in these
areas ensuring those who need them will be able to utilise them.
Steward Training
A steward training meeting was held on 15 July in which I was able to present a detailed plan
around disability and supporters with accessible needs. Stewards were provided with a
comprehensive training book to help them understand disabilities and how to conduct their role
when dealing with disabled fans. I have a strong relationship with stewards in key areas such as
accessible platforms and access gates, which has been strengthened as a result of this training.
A very productive session, which was very well received.
Visitors Accessible Platform
Work towards a suitable long term option is still underway as we look to provide 8 WC spaces
for visiting supporters. A suitable temporary solution will be in place until this has been finalised
similar to the platform provided last season.
As always, I am available for any enquiries if any of your members need assistance or guidance
with matters of Accessibility. Please feel free to circulate [email protected]
Apologies for absence. I have prepared a few updates around key projects and ongoing areas of
discussion for accessibility within the stadium, and the overall match day experience.
Subway Access
Access via Tesco Car Park and Car Park C.
This has been an issue which has been highlighted last season whereby these areas have
become flooded on a number of occasions. These areas need improvements to lighting and
surfacing for all supporters, but particularly those with accessible needs. Meaningful
conversation has been had through the Arena with the Council and Network Rail about
improving these areas. Both CCFC and The Arena are closely allied as we push for sufficient
change and improvements in these areas.
Mobility Aid Parking Zones
A trial took place last season on the North and East Concourse to create Mobility Aid Parking
areas for those supporters who need to attend the Arena in their mobility scooter, but who then
transfer to a GA seat. These areas were determined next to the accessible toilets in the
concourse. Following the success of the trial, these will be made permanent with markings on
the floor and suitable signage in place.
Accessible Toilets Painting
Accessible toilets will be painted and improved in the lead up to the start of the season.
Sensory Packs
Working closely with Ras, we will be putting together Sensory Packs which will provide key
elements such as ear defenders and stress and fidget toys for those with sensory needs. This
will put us in line with many PL and EFL Clubs as we continue our drive for Inclusivity here at The
Arena.
Sensory Room Upgrade
During the course of the 2024/25 season the location of the room was changed, moving it from
the South West corner next to the Visiting Supporters, into a room on Level 2 at the North End of
the Arena.
This was a great improvement as it afforded external seating outside for integration into the
match day experience, whilst providing the calm space inside if required. Excellent feedback
was received as a result of this change. The equipment has been in use for two season and as a
result of this, has become tired and in need of improving. I am working closely with some
leading UK suppliers around what could be suitable for the space, considering the limitations of
this room having to remain as a Hotel room outside of match days.Audio Descriptive Commentary Review
After a successful meeting and review, the ADC service will continue through the 2025/26
season providing a valuable and greatly appreciated service for blind or visually impaired
supporters of both Home and Away teams. Working along side Alan March Sports, we will be
starting our service from the pre-season friendlies and for every match this season. CCFC will
be responsible for handing out and collecting the receivers, providing a more bespoke service
whilst in the process increasing supporter engagement.
Table Signage in Hospitality Areas
We have sourced and will be providing improved signage for tables in Hospitality Areas.
“Reserved for Supporters with Accessible needs” signs will be located on key tables in these
areas ensuring those who need them will be able to utilise them.
Steward Training
A steward training meeting was held on 15 July in which I was able to present a detailed plan
around disability and supporters with accessible needs. Stewards were provided with a
comprehensive training book to help them understand disabilities and how to conduct their role
when dealing with disabled fans. I have a strong relationship with stewards in key areas such as
accessible platforms and access gates, which has been strengthened as a result of this training.
A very productive session, which was very well received.
Visitors Accessible Platform
Work towards a suitable long term option is still underway as we look to provide 8 WC spaces
for visiting supporters. A suitable temporary solution will be in place until this has been finalised
similar to the platform provided last season.
As always, I am available for any enquiries if any of your members need assistance or guidance
with matters of Accessibility. Please feel free to circulate [email protected]
Sky Blue Pete
Well-Known Member
Questions For the Supporters Forum Meeting on the 24th July 2025 @ the CBS
1. 2. 3. 4. 5. Player contact with fans is being diluted on match days. Can we discuss this at the
Forum at the meeting? Can the club explain why this important contact with fans is
being diluted? (Ccfpa; Forum Chair)
Player contact with fans has not changed significantly. We have made a small change on
matchdays whereby players are not to stop for photos and signings when entering and
leaving the Arena. We want a more focused matchday for our players and to ensure
matchday timings for players are adhered to as it is an important part of their
preparation.
The players still meet and greet our mascots on arrival, engage with the fans in the
stands and visit lounges after a fixture (alongside completing any other media duties).
Outside of a matchday our players continue to attend fans forums, signing sessions,
community events and magic moments with fans.
The P.A. System especially in the North Stand not being satisfactory has been raised at
previous meetings? Has there been an up-date over the summer. ( CCLSC)
Work was conducted on this last season by the Club to try and improve the current
system. However, the system is now 20 years old and in need of a full replacement.
Whilst the Club is a tenant, resolving this issue is out of our direct control. We will
continue to raise this issue and get the best out of the current system.
The Club has this summer invested in replacing all turnstiles and floodlights at the
Coventry Building Society Arena, both of which have been significant projects paid for by
the Football Club.
Could the 5G & 4G signal be boosted at the CBS? It is currently poor or non-existent in
some parts of the stadium. Could the telecoms companies put a signal booster in?
(CCLSC)
This is something we will raise with the Arena.
With the season fast approaching, details of the sponsorship arrangements and
associated benefits for Supporters Club have still to be finalised. Is there a reason for
the delay? The lateness in completing these arrangements leaves the Supporters club in
a difficult position with it’s own members. (CCLSC)
The Club wanted to review packages thoroughly ahead of next season whilst also
wishing to involve our new CBO, Nicola Ibbetson. We want to make necessary changes
to packages which work for our Supporter Groups and their aims, and also rewards their
dedication to the Club.
Can the club please provide an up-date regarding the lease at the CBS, and any
negotiations in extending it? (CCSWSC & SkyBlue Talk)
DK to answer on night6. Could the club clarify the reasons behind the unexpected increase in match day
ticketing pricing? There are a lot of unhappy fans. (CCSWSC)
Match Ticket prices have been kept broadly the same for categories A, B and C, with
increase of only £1/£2 to each despite the increasing costs that the Club faces each
week and each matchday.
7. 8. 9. The Club has introduced an A+ category, which will apply for high demand/profile games
each season. Adults here are £45, compared to £37 last year in Category A.
We have also introduced Category D, where Adult tickets will be only £20. This is a
decrease of £5 compared to last year’s Category C.
Match Tickets are important in generating revenue for the Football Club, so it is also
important that fixtures which are expected to be popular and generate high demand are
priced accordingly. The Club appreciates that supporters also face economic
challenges, which is why it was important that Season Tickets remained excellent value
and provided the best option for fans to support the team.
The vast majority of games as previous seasons will be Category A or B.
Could the club give any details of the sell on clauses involved regarding Gus Hamer and
Victor Gyokores? (CCSWSC)
Transfer agreements are confidential.
Fans were looking forward to a pre-season away day similar to Darmstadt last season.
Could the club provide the reason why this did not happen this year? (CCSWSC)
Pre-season schedule is created by the Football Department to conduct the best
preparation for the new season. On this occasion, it did not include an overseas away
fixture such as Darmstadt.
Any up-date regarding the chaos at half time with people queuing for food and drink and
people trying to use the toilet facilities? Has a new solution been found for 2025/26?
(CCSWSC)
This is something we can continue to raise with the Coventry Building Society Arena in
terms of service speed and will monitor next season. However as attendances are
higher and matches are busier, fans should expect the concourse to also be busier too.
10. Are there any more plans to enhance the training facilities, including moving to a site
that can accommodate the Academy? (Sky Blue Talk)
DK to answer on night
11. What plans are in place to improve the fan experience for the coming season? (Sky Blue
Talk)
We are extremely proud of the EFL Gold award we received for Fan Engagement for the
24/25 season, and we have plans to continue to improve this into the 25/26 season. We
are making improvements and upgrades to the Family Zone concourse including
branding and activities for our young fans. We wish to slowly extend this around the
1. 2. 3. 4. 5. Player contact with fans is being diluted on match days. Can we discuss this at the
Forum at the meeting? Can the club explain why this important contact with fans is
being diluted? (Ccfpa; Forum Chair)
Player contact with fans has not changed significantly. We have made a small change on
matchdays whereby players are not to stop for photos and signings when entering and
leaving the Arena. We want a more focused matchday for our players and to ensure
matchday timings for players are adhered to as it is an important part of their
preparation.
The players still meet and greet our mascots on arrival, engage with the fans in the
stands and visit lounges after a fixture (alongside completing any other media duties).
Outside of a matchday our players continue to attend fans forums, signing sessions,
community events and magic moments with fans.
The P.A. System especially in the North Stand not being satisfactory has been raised at
previous meetings? Has there been an up-date over the summer. ( CCLSC)
Work was conducted on this last season by the Club to try and improve the current
system. However, the system is now 20 years old and in need of a full replacement.
Whilst the Club is a tenant, resolving this issue is out of our direct control. We will
continue to raise this issue and get the best out of the current system.
The Club has this summer invested in replacing all turnstiles and floodlights at the
Coventry Building Society Arena, both of which have been significant projects paid for by
the Football Club.
Could the 5G & 4G signal be boosted at the CBS? It is currently poor or non-existent in
some parts of the stadium. Could the telecoms companies put a signal booster in?
(CCLSC)
This is something we will raise with the Arena.
With the season fast approaching, details of the sponsorship arrangements and
associated benefits for Supporters Club have still to be finalised. Is there a reason for
the delay? The lateness in completing these arrangements leaves the Supporters club in
a difficult position with it’s own members. (CCLSC)
The Club wanted to review packages thoroughly ahead of next season whilst also
wishing to involve our new CBO, Nicola Ibbetson. We want to make necessary changes
to packages which work for our Supporter Groups and their aims, and also rewards their
dedication to the Club.
Can the club please provide an up-date regarding the lease at the CBS, and any
negotiations in extending it? (CCSWSC & SkyBlue Talk)
DK to answer on night6. Could the club clarify the reasons behind the unexpected increase in match day
ticketing pricing? There are a lot of unhappy fans. (CCSWSC)
Match Ticket prices have been kept broadly the same for categories A, B and C, with
increase of only £1/£2 to each despite the increasing costs that the Club faces each
week and each matchday.
7. 8. 9. The Club has introduced an A+ category, which will apply for high demand/profile games
each season. Adults here are £45, compared to £37 last year in Category A.
We have also introduced Category D, where Adult tickets will be only £20. This is a
decrease of £5 compared to last year’s Category C.
Match Tickets are important in generating revenue for the Football Club, so it is also
important that fixtures which are expected to be popular and generate high demand are
priced accordingly. The Club appreciates that supporters also face economic
challenges, which is why it was important that Season Tickets remained excellent value
and provided the best option for fans to support the team.
The vast majority of games as previous seasons will be Category A or B.
Could the club give any details of the sell on clauses involved regarding Gus Hamer and
Victor Gyokores? (CCSWSC)
Transfer agreements are confidential.
Fans were looking forward to a pre-season away day similar to Darmstadt last season.
Could the club provide the reason why this did not happen this year? (CCSWSC)
Pre-season schedule is created by the Football Department to conduct the best
preparation for the new season. On this occasion, it did not include an overseas away
fixture such as Darmstadt.
Any up-date regarding the chaos at half time with people queuing for food and drink and
people trying to use the toilet facilities? Has a new solution been found for 2025/26?
(CCSWSC)
This is something we can continue to raise with the Coventry Building Society Arena in
terms of service speed and will monitor next season. However as attendances are
higher and matches are busier, fans should expect the concourse to also be busier too.
10. Are there any more plans to enhance the training facilities, including moving to a site
that can accommodate the Academy? (Sky Blue Talk)
DK to answer on night
11. What plans are in place to improve the fan experience for the coming season? (Sky Blue
Talk)
We are extremely proud of the EFL Gold award we received for Fan Engagement for the
24/25 season, and we have plans to continue to improve this into the 25/26 season. We
are making improvements and upgrades to the Family Zone concourse including
branding and activities for our young fans. We wish to slowly extend this around the
Sky Blue Pete
Well-Known Member
concourse to other areas. We are also bringing new activities to the outside Activity
Area.
We have taken on more Matchday Supporter Liaison Officers who will be taking on more
responsibility on a matchday and will be available in different locations of the Arena.
The Arena have plans to bring in a wider variety of food and drink options in the
concourse.
We will continue with our half-time entertainment of Kick it for a Ticket, and other
activities at half-time, including competitions/quizzes, former players and highlighting
community work.
We will continue our work to improve the overall experience, which has come on leaps
and bounds over the last few years.
12. What is the current capacity at the CBS? (Sky Blue Talk)
The ‘sell-out’ capacity varies depending on multiple factors such as segregation
required and lounge configuration (and also booking deadlines in certain lounges), plus
also ‘seat-kills’ required for televised fixtures.
13. Can the Safety Advisory Group (SAG) minutes be shared with the Supporters Forum?
(Sky Blue Talk)
This is a question which can be asked, however these are Coventry City Council ran
meetings with multiple agencies and several topics discussed, some of which are
confidential and are not related to CCFC.
Additional Questions for the Supporters Forum Meeting on the 24th July 2025
1. 2. 3. It is 20 years on from the installation of the remembrance bricks at the stadium, and
since we have sadly lost a number of supporters. Is there a plan to do something similar
again? Either inside or outside the stadium? If not, could this be explored? (Coundon
Supporters Club)
There are no plans currently for additional Wall of Fames at the Arena, though these
comments are noted.
Road closures – If these are to continue this season, are there plans to keep bars in the
fan village open after the game? They were kept open as a trial last season, and it
seemed to be popular? (Coundon Supporters Club)
Yes it will be open post-match and will be communicated ahead of the first game.
Match day Shuttle Buses – Frequency, Capacity & Routing – With no direct high-capacity
rail service expected in the near future, fans are relying on the shuttle buses from
Coventry Train Station. Can the following be taken into consideration:
- Improve the shuttle frequency (e.g. moving from every 30 minutes to 15 and 45 past the
hour) to better align with train arrivals existing Arena train.4. - Monitor and manage capacity more effectively – are drivers counting passengers to
prevent overcrowding?
- Consider running separate buses from Coventry Train Station and White Street Car
Park, rather than combining both stops, to improve flow? (Proud Sky Blues)
Following a successful trial, the Shuttle Bus will operate through the 25/26 season. This
will be subsidised by the Club, with a small ticket cost to supporters. The existing route
will continue as it is, as separate routes would increase costs – as previously, the service
and feedback will be monitored.
Payment will be as supporters embark, which will support capacity management on the
service.
Access to JSB Events for Non Coventry Residents
- Young JSB fans living outside City boundary face clashes with JSB events due to
different school term dates. Is there any possibility to schedule event dates where
both schools in Coventry and those outside the City perimeter are not in term.
(understand the priority will be Coventry Schools) – (Proud Sky Blues)
Due to fixtures, training requirements, stadium availability and varying school holidays,
the Club has always faced challenges in scheduling such events. We will always try to
identify a date that will be suitable for as many fans as possible, but this may not always
Area.
We have taken on more Matchday Supporter Liaison Officers who will be taking on more
responsibility on a matchday and will be available in different locations of the Arena.
The Arena have plans to bring in a wider variety of food and drink options in the
concourse.
We will continue with our half-time entertainment of Kick it for a Ticket, and other
activities at half-time, including competitions/quizzes, former players and highlighting
community work.
We will continue our work to improve the overall experience, which has come on leaps
and bounds over the last few years.
12. What is the current capacity at the CBS? (Sky Blue Talk)
The ‘sell-out’ capacity varies depending on multiple factors such as segregation
required and lounge configuration (and also booking deadlines in certain lounges), plus
also ‘seat-kills’ required for televised fixtures.
13. Can the Safety Advisory Group (SAG) minutes be shared with the Supporters Forum?
(Sky Blue Talk)
This is a question which can be asked, however these are Coventry City Council ran
meetings with multiple agencies and several topics discussed, some of which are
confidential and are not related to CCFC.
Additional Questions for the Supporters Forum Meeting on the 24th July 2025
1. 2. 3. It is 20 years on from the installation of the remembrance bricks at the stadium, and
since we have sadly lost a number of supporters. Is there a plan to do something similar
again? Either inside or outside the stadium? If not, could this be explored? (Coundon
Supporters Club)
There are no plans currently for additional Wall of Fames at the Arena, though these
comments are noted.
Road closures – If these are to continue this season, are there plans to keep bars in the
fan village open after the game? They were kept open as a trial last season, and it
seemed to be popular? (Coundon Supporters Club)
Yes it will be open post-match and will be communicated ahead of the first game.
Match day Shuttle Buses – Frequency, Capacity & Routing – With no direct high-capacity
rail service expected in the near future, fans are relying on the shuttle buses from
Coventry Train Station. Can the following be taken into consideration:
- Improve the shuttle frequency (e.g. moving from every 30 minutes to 15 and 45 past the
hour) to better align with train arrivals existing Arena train.4. - Monitor and manage capacity more effectively – are drivers counting passengers to
prevent overcrowding?
- Consider running separate buses from Coventry Train Station and White Street Car
Park, rather than combining both stops, to improve flow? (Proud Sky Blues)
Following a successful trial, the Shuttle Bus will operate through the 25/26 season. This
will be subsidised by the Club, with a small ticket cost to supporters. The existing route
will continue as it is, as separate routes would increase costs – as previously, the service
and feedback will be monitored.
Payment will be as supporters embark, which will support capacity management on the
service.
Access to JSB Events for Non Coventry Residents
- Young JSB fans living outside City boundary face clashes with JSB events due to
different school term dates. Is there any possibility to schedule event dates where
both schools in Coventry and those outside the City perimeter are not in term.
(understand the priority will be Coventry Schools) – (Proud Sky Blues)
Due to fixtures, training requirements, stadium availability and varying school holidays,
the Club has always faced challenges in scheduling such events. We will always try to
identify a date that will be suitable for as many fans as possible, but this may not always
Pete, thanks for all you do, it's much appreciated.
Sky Blue Pete
Well-Known Member
Big discussion and billy bell was great putting his opinion across
The players are staying together jn a hotel before home games again this season
Can’t argue with home form since they changed it
King agreed with a lot but wants to be supportive of the head coach and as I say you can’t argue really
Gonna have to adapt and do it after, like Norwich or whoever it was, not necessarily by dictum though as I don't know their regimen.
northstander
Well-Known Member
Sounds like it'll continue to be a free for all on the concourse at half time again this season then.
Kilclines curly mullet
Well-Known Member
Nobody will actually say it but another reason for the players not stopping is the amount of people getting items signed and then putting them on eBay
I believe thr club are looking at ways to sell signed items in store in order to ensure that money goes back into the club this way.
chiefdave
Well-Known Member
This isn’t a bad shout. Maybe they could find a way to do something affordable for JSBs.
I’m an ice hockey fan and my NHL team sell off pretty much everything. Match pucks, jerseys, training kit, and all sorts of signed memorabilia. Some of it does for big money. For the more in demand stuff it’s only available to season seat members.
Sky Blue Pete
Well-Known Member
As I say Billy and Doug king were excellent discussing the merits respectfully