Match Day Experience (1 Viewer)

More efficient service at the bar. It takes far too long.

mark82 said:

Hi all. Appreciate this is similar to a couple of other threads but just looking for ideas on what could improve the match day experience for fans. Particularly interested in opinions from those that haven't attended for some time - is there anything that would make your attendance more likely? The idea is that suggestions will be collated and passed onto the club.

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I went to a wasps game many moons ago, they had a “fan zone” in one of the exhibition halls, bars all round, stuff for kids, big screens showing early kick offs etc. Think they had an Irish band playing as it was vs Leinster, not saying we need a band but somewhere to drink and watch games en masse before and after games.

a striker that scores lots of goals

Admittedly I have been to one rugger match at the Ricoh, couple of years ago that was against Leinster. The concourse was buzzing, I think the attendance was about 18k although trade seemed brisk there were hardly any queues because there were selling points all over the place. Could this work at football ? I think it could, I reckon fans could go earlier and have a drink or two before kick off and after if service is there seemed to work at that rugby game anyhow.

The Ricoh needs to feel more like our ground. During ccfc games the wasps badges around the pitch need covering, ccfc merchandise on display, pictures of past players etc along with reasonable priced decent beer and food with more staff to serve

marcusp said:

The Ricoh needs to feel more like our ground. During ccfc games the wasps badges around the pitch need covering, ccfc merchandise on display, pictures of past players etc along with reasonable priced decent beer and food with more staff to serve

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Or we could just stick the word cunts under all the Wasps badges.

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hill83 said:

More efficient service at the bar. It takes far too long.

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Absofuckingloutely

Cov crest flags on lamposts.

Burger vans.

Scarf and flag stands.

Decent sound system that you can actually make out what is being said.

Quicker bar service....it was terrible previously.

Run out to Guns of Navarone.

Polite and calm stewards not the previous Gestapo control freaks.

CCFC88 said:

I went to a wasps game many moons ago, they had a “fan zone” in one of the exhibition halls, bars all round, stuff for kids, big screens showing early kick offs etc. Think they had an Irish band playing as it was vs Leinster, not saying we need a band but somewhere to drink and watch games en masse before and after games.

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The PA system is wank, that needs sorting

Saddlebrains said:

The PA system is wank, that needs sorting

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What do we think of the announcer bloke?

Earlsdon_Skyblue1 said:

What do we think of the announcer bloke?

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".... for your Sky Blues!!"

twat

Earlsdon_Skyblue1 said:

What do we think of the announcer bloke?

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JD Is shit. Too commercial. I like the other bloke, Gary something is his name

Earlsdon_Skyblue1 said:

What do we think of the announcer bloke?

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JD? Nothing wrong with him. Sure he's not Jim Twyneham but then nobody was going to match up to him.

Saddlebrains said:

JD Is shit. Too commercial. I like the other bloke, Gary something is his name

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Get Billy Bell on the mic

Saddlebrains said:

I like the other bloke, Gary something is his name

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Gary Simpson, covers for JD when he's not available. Does the same at Blaze games. Happy with either. Not really sure what people are expecting from an announcer past what they already do.

hill83 said:

More efficient service at the bar. It takes far too long.

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Isn’t that more about your drink problem

Being able to go to our seats without having tickets checked literally four times.

Being given the bottle top so I dont have to hold it when I'm not drinking it would be nice.

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As someone who is pretty much out of the habit of going to home games now... i'd say that whilst everything mentioned above is valid, it's completely overshadowed by the crippling lack of atmosphere going on.

The suggestion of moving home and away fans closer is fair, but lets face it, never likely to happen whilst we aren't filling the ground, and it will only take one small incident to undo any progress.

I'd say a concerted effort to make the Telegraph end our "end". It can be marketed as a "singing zone" (as much as that makes me cringe, i think it would be a necessary evil). A bit more of a relaxed standpoint regards standing, similar to in Blocks 14-16 now. Will take a few seasons but the numbers and atmosphere can slowly build.

Word of mouth will help, too. I hate the word "tinpot" but when you see our "end" being a few hundred under the scoreboard, we should be aiming for better than that.

I think that would also allow the atmosphere and hostility to increase, without the police or whoever being concerned that it's going to end up in trouble up at the other end.

I remember talking to Joe elliot and Geoffrey Robinson asking them about speeding up service especially at half time and the problem seems to me to be multi sales points. If you have a beer kiosk a lager kiosk and pie kiosk to name but a few then you will sell far more
The problem comes with speed when someone buys a bar of chocolate and a cup off tea and a beer then they can't make up their minds and change the order this totally block the flow . If you a lager kiosk selling just lager at a rounded price say 4 pounds per pint then you can have the beer ready and get it out quickly and take the money The vendor doesn't have to do a lot of arithmetic and you get quick turnaround
This is done at lot of venues Twickenham for one

I’d just like to attend a football match without being made to feel like a violent thug that might stab or beat the shit out of someone at the first opportunity.

I guess that’s just a sign of the times, But I’m sure wasps fans aren’t treated like that.

As been stated the queues for food and drink is not acceptable at all. Many of the bar areas were shut and the queues were really absurd - I suspect we can do very little about the range on offer but the offerings also aren’t great - real ale bar open to wasps and not in ccfc match days

The stewarding I thought was over the top in terms of checks and was not the same at Birmingham

Parking packages allied to season tickets and not being locked in after the game would also be helpful

matesx said:

Cov crest flags on lamposts.

Burger vans.

Scarf and flag stands.

Decent sound system that you can actually make out what is being said.

Quicker bar service....it was terrible previously.

Run out to Guns of Navarone.

Polite and calm stewards not the previous Gestapo control freaks.

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I agree with this, especially the line about the sound system. At present, it's awful.

The F&B offer is terrible in every way. The quality is poor, there's little choice, the prices high (as highlighted by how we rank in the price of football survey), they constantly run out of the few things they have, service is poor and slow - why does it always surprise them that there's a rush of people at half time, why not have things ready to go, half the outlets are closed.

Needs huge improvement. Ultimately its pretty simple. We're not asking for anything out of the ordinary. People want either beer, hot drink or soft drink. Same with food, pies, burgers, hot dogs etc. Just make it edible!

This is basic stuff that runs pretty smoothly at other grounds so no idea why they're always struggled with it at the Ricoh.

matesx said:

Get Billy Bell on the mic

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Just don't let him sing.
My ears are still bleeding from the last time he did that over the PA at the Butts

This may sound a bit random but is match day programmes still a thing? Would it not be better for members and season ticket holders to pay a nominal subscription to get an e programme on the morning of the match?

rhino1002 said:

I remember talking to Joe elliot and Geoffrey Robinson asking them about speeding up service especially at half time and the problem seems to me to be multi sales points. If you have a beer kiosk a lager kiosk and pie kiosk to name but a few then you will sell far more
The problem comes with speed when someone buys a bar of chocolate and a cup off tea and a beer then they can't make up their minds and change the order this totally block the flow . If you a lager kiosk selling just lager at a rounded price say 4 pounds per pint then you can have the beer ready and get it out quickly and take the money The vendor doesn't have to do a lot of arithmetic and you get quick turnaround
This is done at lot of venues Twickenham for one

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I expect it will be contactless when we return. No more messing about with money and therefore a quicker turnover.

Grendel said:

This may sound a bit random but is match day programmes still a thing? Would it not be better for members and season ticket holders to pay a nominal subscription to get an e programme on the morning of the match?

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Its an EFL regulation that you have to produce a program for some odd reason. Assume that's why they've still been producing them even with no crowds.

More sales points would be handy. The sort of thing you're likely to make a casual purchase just because you see them being sold. Trying to get one once you're in the ground was a mission, they didn't even sell them at that little shop in the concourse.

Speedies_Chips said:

I expect it will be contactless when we return. No more messing about with money and therefore a quicker turnover.

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Its not the money exchange that takes the time its the decision making if there is a lager kiosk selling just lager then there is no choice you buy your beer pay and go if you give people a choice then they prevaricate and waste time especially if kids are involved
Keep it to single product sales and you sell way more
I remember my one Twickenham experience at half time at the Fosters bar i reckon they sold more lager in that one half time than ccfc sell in 10 matches

Grendel said:

This may sound a bit random but is match day programmes still a thing? Would it not be better for members and season ticket holders to pay a nominal subscription to get an e programme on the morning of the match?

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I wouldn't want an E-Programme. I have collected the programmes since 1968 and much prefer to have something more tangible/physical. In much the same way I prefer CDs and Vinyls over downloaded music.

Speedies_Chips said:

I wouldn't want an E-Programme. I have collected the programmes since 1968 and much prefer to have something more tangible/physical. In much the same way I prefer CDs and Vinyls over downloaded music.

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there should be an option
I would probably pay £1 a game for a digital version, but wouldnt pay £3 for a physical version
I suspect most who get a print version today would continue to do so
There should not be an additional cost
if they could sell 1000 digital versions per game, there is another 1/4 million straight to the bottom line (about the same as you get from 800 season tickets)
Add in a 50/50 draw ticket online, and sell for £2

All the stuff on the other 5 threads.

torchomatic said:

Being able to go to our seats without having tickets checked literally four times.

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Sit in the correct seat then m8.