Coventry City Digital Ticket Guide

The complete, step-by-step guide to setting up your mobile ticket, checking device compatibility, and passing through the CBS Arena turnstiles.

📱 Compatible Phones & Device Requirements

To use mobile ticketing at the CBS Arena, your device must support contactless wallet passes:

• Apple iPhone: iPhone 8 or newer running a recent iOS version. All iPhones with Face ID or Touch ID are supported. Apple Watch Series 4 or newer is also supported (passes sync automatically via the Watch app). Apple Wallet requires Face ID, Touch ID, or a passcode enabled.
• Android Phones: Must have an NFC chip built-in. Android 9.0 or higher is recommended for optimal Google Wallet compatibility (though select older versions may work). Ensure Google Wallet is installed and set as your default payment app.
• Smartwatches: Apple Watch Series 4+ works natively. Android smartwatches running Wear OS with Google Wallet and NFC also work.

✅ Matchday Checklist

• Download Before You Leave Home: Open the email link on the phone you are bringing to the stadium and tap "Add to Wallet". Do not wait until you are in the turnstile queue.
• Turn NFC ON (Android Users): Search settings for "NFC" and ensure it is switched ON. Set Google Wallet as your default contactless app.
• Remove Cards from Phone Case: Remove bank cards or physical RFID passes stored in your phone case to prevent "card clash" read errors at the gate.
• Screen Brightness: NFC taps work automatically even on dark screens, but if your pass shows a barcode/QR code, turn your screen brightness UP to maximum.
• ❌ Do NOT Use Screenshots: Screenshots do not transmit NFC data or live security tokens and will be rejected at the turnstiles.

🏟️ How to Enter the CBS Arena Turnstiles

• NFC / Contactless Pass (Primary): Open your pass in Apple Wallet or Google Wallet. Hold the top of your iPhone or the middle back of your Android phone flat against the top reader pad until the light flashes green.
• Barcode / QR Code Pass (Fallback): If your pass displays a live rotating code instead, hold your screen facing the scanner mouth at the bottom of the turnstile unit (2–3 cm away).
• Children / Multiple Tickets on One Phone: You can store multiple tickets on one phone. Open the child's pass first, tap them through the turnstile, then swipe across to your pass and tap yourself in.

🔧 Quick Fixes for Common Wallet Errors

• Safari Loop Bug (iPhone): If clicking "Add to Apple Wallet" repeatedly reloads the webpage in a loop, copy the link from your email and paste it into a Private/Incognito tab in Safari or Google Chrome.
• Pass Disappeared / Moved to Expired? In Apple Wallet, scroll to the bottom, tap "View Expired Passes", select the Sky Blues pass, and tap Unhide. In Google Wallet, check the "Expired Passes" section at the bottom. Unless explicitly stamped "EXPIRED" across the front, the pass remains valid.
• Pass Didn't Update for the Next Game? Ensure mobile data is ON. Open the pass in your wallet app and perform a "pull-down" swipe gesture on the screen to manually force a refresh.
• Pass Completely Gone? Re-click the original email link sent by CCFC / Ticketmaster to restore it. Changing screen lock settings, wiping app caches, or logging out of your Google/iCloud account can cause wallet passes to clear.

💬 Need Help or Having Turnstile Issues?

Post your device model, error message, or questions in our thread for help from other members.